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September 17, 2021
Question

환불

  • September 17, 2021
  • 3 replies
  • 212 views

이거 한달 이용료 낸지 별로 되지도 읺았는데 자꾸 돈이 빠져나가네요. 환불하려니까 조기 계약금 12만원 내라라는데 어떡하라는거죠? 벌써 두 번째인데 원하지도 않는 이용료 언제까지 내야되나요

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    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 18, 2021

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 17, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    September 17, 2021

    Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem