Account, Payment, & Plan

I have no idea why you have charged my £29 today. I did use you for one pdf but will not use your ststem after this as I am retired and don’t work. It was just a one of need. Please refund my money. 

I no longer have the old devices, so I’m wondering how I can reset the activation on those devices. The advisors I spoke to were unhelpful and only directed me to this forum...

I cancelled my free trial before it ended but yesterday discovered that Adobe has been billing me every month for $19.99. I expect a refund but can NOT find anything resembling ‘customer support’.I asked Google:“Is Adobe's system rigged to make it difficult to cancel?”Yes, Adobe’s subscription and cancellation system has been heavily criticized and legally challenged for being intentionally designed to make cancellation difficult.Adobe agreed to a $150 million settlement with the U.S. Department of Justice and Federal Trade Commission in March 2026. The lawsuit accused Adobe of hiding early termination fees in fine print and making online subscription cancellations confusing or difficult, violating the Restore Online Shoppers’ Confidence Act (ROSCA) 

Upon checking my bank account yesterday I noticed a $377+ taken out of my bank account for the Adobe Creative Cloud subscription. While checking into this matter, there was an auto renewal that happened on March 4th. I canceled my subscription right away and tried talking to a support member right away about receiving a refund.They are refusing to give a refund, saying that it's because I cancelled the subscription. The payment was still pending in my bank account and it has been two days after the auto renewal. It's not like I was using Creative Cloud for  a few months and decided I need a refund.I have never had such a problem with such a large company and have received much better customer service from smaller companies. How do think they not giving a refund for a subscription that was cancelled after two days will make me want to purchase the Creative Cloud when I may need it in the future? It won't.

During registration I put wrong account name/email address. I’ve typed  which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one? Or cancel subscription if I can’t sign in [Email ID remoed by Adobe Moderator, please don’t add personal information on the public platform]

Hello,I am trying to cancel my Adobe subscription, but the system prevents me from doing so due to a payment issue.I no longer wish to continue using the service and would like to cancel my plan immediately.I am also unable to access live chat support from my region.Please help me cancel my subscription and confirm that no further charges will be made.Thank you.

I cancelled my Creative Cloud Pro subscription (Cancellation Number: AB08238003264CAU) on 20 JUL 2026. As the Annual subscription (prepaid) was renewed on 19 JUL 2026, and then cancelled on 20 JUL 2026 this puts my cancellation well within the 14 day refund policy period.Since the cancellation, I have not received any further updates or confirmation regarding my refund, and would like to confirm a date when my funds will be refunded to my payment method. REF: https://www.adobe.com/au/legal/subscription-terms.html Annual Contract, prepaid - “If you cancel within 14 days of your initial order, you’ll be fully refunded.”

I used Adobe trial in June, then I connected my payment account to Adobe, then on the 7th of August this year when my pocket money was sent to my e-wallet, suddenly my balance was deducted by Adobe, and the next payment will be paid on August 10, I am really confused I don't have any more money, how can I get a refund, please help me to refund

I want to find the customer service that can assist me in refund

Hello everyone,I accidentally purchased an Adobe Stock – 10 assets/month + AI Studio subscription today.The payment was charged to my card, and I canceled the subscription almost immediately afterward (within a few minutes). I received the cancellation confirmation email, but there is no mention of a refund. In my Adobe account, I only see the invoice, not a refund.Unfortunately, I haven't been able to access Adobe's live chat support because the chat option doesn't appear for me.Has anyone experienced something similar?Is there still a chance to receive a full refund since I canceled right after the purchase and did not use the subscription at all?Any advice would be greatly appreciated. Thank you

I cancelled my free trial subsciption sometime back and apparently i had network issues so the cancellation didn’t go through. I only got to know yesterday that i had been debited of UDS 35.99. I want a refund?

Hello,I am contacting you regarding unauthorized recurring charges on my account following a confirmed cancellation.I cancelled my subscription on August 2, 2026, received an official cancellation confirmation email from Adobe, and was issued a refund. Despite this cancellation, my payment card has been debited twice without my authorization: NGN 4,837.50 on August 4, 2026 NGN 20,747.50 on August 7, 2026 Total unauthorized amount: NGN 25,585.00I have attached the proof of the cancellation confirmation email and bank transaction receipts to this.

I bought Lightroom monthly subscription on my AppStore.  At AppStore it is written as “active” but in reality my Lightroom app  says that I don’t have any subscription plans purchased. I don’t understand the issue. What should I do as a next step

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

I got the mail from the above mail id from adobe carrier so i wanted to check my candidature is existing in adobe or not

Hiii Good Day. Please refund my accident purchase in all pdf reader pdf viewer, i don't use the app but it use to be automatically charge on my gcash account.Please i really need that money because that money is for my allowance in school. Thank you Very much and i hope to hear from you soon.Godbless.

I cancelled my subscription on the same day but I have Adobe trying to debit me everyday incurring bank charges. I need it cancelled please 🥲 I cannot afford to pay it 

I just bought a Creative Cloud plan for $35. I am trying to download Premiere Pro, but when I try to run the setup, it takes me to the Premiere plan to try a 7 day trial, or buy the plan for $23. It won't start the download for me.

who can I talk to about being double billed on my credit card 

I'm a student and i forgot to cancel the free trial of the adobe (I'm new to adobe) and I didn't knew it will automatically charge despite of the free trial and now it's charging me and I don't even have money to pay for it, even my ewallet has no money, bcs I thought after the free trial, I can cancel it anytime, and now I'm scared it'll kept charging me monthly and monthly even though, I don't use Adobe anymore as I only used adobe for ONCE, and used the free trial bcs I need a specific output. I'm scared cuz I can't pay and I can't cancel it,  plss I'm cryingThe day when I used the free trial, I was just having a project that I need to finish quickly for my pdf files as I didn't read much further the description too well because I was in a hurry to finish my school projects, since I really thought it's "free trial" that I can cancel anytime.

I am purchasing adobe’s student plan in india with my original id and proofs also i am travelling to nepal for a year can i use the subscription without any interruption there? With using that countries internet connection? Because i will bill that plan for a year with my student id

Llevo días queriendo cancelar la suscripcion con periodo de prueba , su servicio técnico te dice q no lo haces bien , me queda 1 día para q me cobren la suscripción anual y no la quiero !!! ESTOY CUMPLIENDO CON LA EL PERIODO DE CANCELACIÓN !!!!! Porq no puedo cancelarla , porq queréis robarme el dinero cuando yo claramente no  puedo ni quiero pagar esta suscripción , QUE ESTOY CUMPIENDO CON EL PERIODO DE CANCELACIÓN !!!!!!!! ESTOY CUMPLIENDO !!!!!!! Dejar de estafar a gente como yo q solo quería modificar su curriculum para buscar trabajo , en paro y ahora con una deuda q lo puedo ni pagar , ESTOY DENTRO DE FECHA DEJAR Q ME DÉ BAJA DE ESTA SUSCRIPCIÓN Q NUNCA ACEPTE .

He cancelado la suscripción, pero el sistema me exige una penalización de cancelación de 114 €. Quiero reclamar esa penalización. Intenté cancelar antes de que terminara la prueba gratuita el 4 de julio, pero mi cuenta no mostraba ninguna suscripción activa para poder cancelarla. No he utilizado el servicio. Solicito que revisen mi caso, eliminen la penalización y tramiten el reembolso del cargo realizado el 4 de agosto."

I would like to ask you to send me the current Certificate of Tax Residence for the tax year 2023