Account, Payment, & Plan

Hey guys.I am stuck. Can move forward cant move backwards. I can not find my plan, nor the invoices. I am still paying around $30 each month but when I try, let say, cancel plan, or to change something it doesn't appeare that I have anything. Not to mention that any of the Adobe programs are not working. It is impossible to reach out to customer support, only AI bot. I think that main problem was that I used my school account to collect discout and then it changed to personal account (same e-mail) when year 1 was over. Now it says that I need to contact my administrator but there is noone to contact. My school has nothing to do with Adobe, they can't help me. Seems rediculous but its really anoying, feels like I am blocked in a deadend street.Any suggestions? Thanks in advance

Seems like a privacy issue if we have no control over it?

Hallo liebe Community Ich habe ein zweites Adobe-Konto mit Abo, welches eher eine Karteileiche ist und ich es endlich kündigen möchte. Folgendes Problem:  Da ich eine neue Handynummer habe, ist der Zugriff auf die hinterlegte, nicht mehr möglich. Außerdem habe ich mein Kennwort vergessen. Ich habe lediglich noch Zugriff auf die zwei Hinterlegten E-Mail-Adressen. Somit kann ich leider nicht auf mein Konto zugreifen. Da der Aufbau des Hilfecenters katastrophal ist, würde ich hier euch um Hilfe bitte.  LG 

Hi, I have an account adobe and i saw there are three plan for lightroom with their own prices (12.19 € or more). Long time ago i downloaded lightroom app and I did the free trial but on there the payment is something like 49.48 € annually or 5,48 € monthly for premium - lightroom app has a lot of free tools. Can someone explain me the difference? They are not the same service? Why the difference in prices. I'm confused

I have account issue which can not download 3D asset. I reach the service and I've already been waiting for four days.   What is <profanity removed> going on here?

I called adobe to discuss pricing on my subscription, I told the rep i have an old computer, with old apps and I need them to work until i migrate to a new computer. The rep promised me over and over that absolutely nothing will change. I said.. I can not lose my programs.. this is my income, my job. He promised. Needless to say.. the next day.. my current subscription was cancelled and a new one started. This is turn made it impossible to use my photoshop and illustrator 2018. The icons bounced, never opened, instead an adobe window just pops up asking to renew my subscription. I had work due today that I could not get to clients. 2.5 hrs on phone with customer service, 4 different people... photoshop expert mansplained to me...  said my programs were corrupt.. no they were not. I was in tears.. I said please just reinstate my original subscription ... "that is gone we can not help you"... You have to update your computer. I told rep. originally that my computer can no longer be

Sin querer me suscribí por un mes pero no voy a ocupar la app, es posible el reembolso?

Buenas tardes, Yo solo adquirí un servicio de adobe y uno de illustrator, sin embargo, en el estado de cuenta donde se hizo el cobro, figuran dos cobros por el mismo importe. Adobe: 09 de abril y 25 de abril. Illustrator: 09 de abril y 26 de abril. Por favor alguna explicación, ya que nosotros solo hemos adquirido un servicio de cada uno de los antes detallados. Saludos, Evelyn

Solicito estorno do valor de 82,90 pois não pretendo fazer uso do app, após o dias de teste grátis acabei me enganando e ao invés de cancelar assinatura eu apenas deletei o app. Esse estorno já foi solicitado pelo meu banco, espero que possamos resolver e peço desculpas pelo meu erro. 

 Habia solicitado la prueba gratis de 7 dias y lo cual se me olvido cancelar antes de la fecha, pague los 18.612 con el iva que me cobraban y ahora lo quiero cancelar y me estan cobrando 86.020 anticipado al cancelarlo "por el compromiso anual" que yo no contrate supuestamente y yo contrate el mensual.

I was sent an email stating that my Adobe Creative Cloud 100GB subscription has been canceled due to fraud and i will no longer be able to access the included adobe apps and my subscription should be finished the next april becasue i subscriped for a year and it's just the first month and i don't know why it's canceled   

I purchased Premier Pro, but I cannot benefit from the 7-day free use of all other applications, can you help?

Hello Community, 8 days ago I took a 7 day free trial for my job. I immediately wanted to cancel it to avoid any charges.  Nowhere could I find where to cancel this membership but I read online that it is possible that you need to wait 24 hours before you are able to cancel it. So I waited 24 hours and I was still not able to cancel it. Now 8 days have passed and Adobe is strarting to charge me.  When I ask the Chatbot, I receive the reply that no membership is linked to my account. I am not able to see my invoice online aswell, but have received it by mail.  I can't find any email and telephone number and really don't know what to do. Anyone that can help me?

I tryed to explain to customer service that a forggoten subscription charged me for $36 from the same day, needed refunded because I didnt use photoshop anymore. they told me it wasnt possible to refund a 3 hour old subscription that I havent touched. the only way i could get some of my money back was to change to a cheeper subscription. i just want my money back.....

Does Adobe Government subscription even exist? I've been waiting 40 minutes and have had 7 transfers, and still no one knows how to assist me!

My requirements - up to 4/5 users. Adobe apps - photoshop, illustrator, After Effects, Adobe Express, Premier Pro (not essential). What would be the most reasonable plan for me?

I received an email yesterday saying that this month's payment for my Acrobat subscription had failed. My credit card company, has no record of Adobe attempting to bill them and advised me to check again today.  Consequently, I checked my Adobe account and received an error message saying that my user id did not exist, so I created a new one using the same credentials. I was allowed to do that, but there were no plans or subscriptions listed.   I have been trying unsuccessfully for the last 2 hours to talk to a real person (as promised on Adobe's webpages).  I am concerned about the possibility of being double-billed if I start a new Acrobat subscription and want to avoid unnecessary charges, including a cancellation fee, for an issue that appears to be on Adobe's end.    I attempted to resolve this via phone support using a number given to me by AI as the best to use, but the automated system disconnected me before I could provide the necessary informatio

I cannot find my download link for my new lightroom purchase. I says my account is active .Is there anyway I can retrieve my download link? 

Contraté el periodo de prueba y luego decidí pagar mensualmente hasta terminar el proyecto en el que estaba trabajando. Cuando decidí terminar el pago, para mi sorpresa me habían descontado desde mi tarjeta el saldo del plan anual, quiero decir que por un pago mensual de 20USD aprox, terminé pagando 150. Mi error fue que las cláusulas de los planes no revisé el contrato, pero aún así, ADOBE no se esfuerza en que sus clientes tengan una buena experiencia con sus servicios, desde los cobros abusivos, la muy mala atención post venta y la poca claridad de sus contratos lo hace detestable. Hasta eliminar los datos de la tarjeta es muy difícil. Fijense bien cuando usen los periodos de prueba pero en mi experiencia, NO ES RECOMENDABLE. 

Quisiera saber a los cuantos dias impactara el reembolso, debido a que cancele mi plan dentro de los 14 dias. Hasta el dia de hoy van 6 dias desde que cancele el plan por problemas tecnicos de mi notebook.Gracias. 

I've purchase a yearly subscription for adobe acrobat premium from galaxy store, however it doesn't show on the app and features are blocked!  

I have an active Lightroom subscription on my phone but I am unable to access the premium features. My subscription is active until 2025 but I when I try to access the premium features, it get the loading symbol which says it may take a while and then says payment failed. Not sure what the glitch is because I have an active subscription. Need your help 

I signed up for the creative cloud suite and it auto added stock for "free" - now it's charging me $29.99 for something I don't need and if I try to cancel it is $149. can someone help me or else I'm going to report this to my credit card. 

I created a new account for my new account. Created a flyer and tried to download. It said "Upgrade to Download" so I did. I selected "Start my 14-day free trial". It said "Not eligible for free trial". ??? 

I used the trial-version of Premiere Pro. After that week I was going to cancel my subscription. But then it stood that I didn't had a plan to cancel. The day after I got a confirmation email where it stood that I had paid for the next month.