Account, Payment, & Plan

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..I didn’t use any of products since the day I start free trail.

I want to cancel my subscription to AI Assistant for Acrobat. I don’t want to renew the payment method and don’t want the subscription to be renewed.

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan

Hi everyone,I am looking for advice on how to cancel my subscription when the system completely blocks my access.Recently, our company's graphic designer suddenly resigned, and I had to handle an urgent design task to solve an immediate problem. I signed up for a 7-day free trial of Photoshop just to fix that specific urgent work.Since my own computer's storage space was completely full, I couldn't even install the application on my machine. Instead, I had to log in and use Photoshop on another computer that already had the software installed. I used it for just that single day to finish the task, and I have never used the service or logged in anywhere again after that.Unfortunately, due to a heavy workload, I missed the cancellation deadline by just 1 day. Now, my account is locked/suspended with a red payment failure popup. When I click "Manage Plan," the popup blocks the entire screen, making it impossible for me to click "Cancel Plan" or "Change Plan" by myself.Has anyone experienc

I recently signed up for a Photoshop trial but couldn't install the app because my computer storage was full. Now the trial has ended, and my account is locked/suspended with a red billing error popup.I cannot click Cancel Plan or Change Planbecause the popup blocks everything. Also, the Live Chat icon is completely missing from my help page. Is there any way to contact Adobe support to cancel this plan and wave the unpaid fee when the system blocks all access?

Hello, good morning.I would like to know how I can download InDesign version 18.4, as it is compatible with my device and with my current and previous work.Thank you.

Ruego me ayudes con la cancelación de la suscripción, ya que no es lo que busco y no lo usaré .Ruego me hagan la devolución pertinente, ya que me han retenido 8.12€.Saludos y gracias  Giovanny Leveri 666469723

Col la Key: <Removed by Moderator> di 'ADOBE ACROBAT PRO DC 2022', licenza acquistata il 03/02/2025, con regolare fattura, vengo informato da Adobe che la licenza non sarà più valida fra alcuni giorni. Sapete dirmi il motivo? grazie

Hello everyone,I'm trying to subscribe to Adobe Firefly Pro Plus, but I can't complete the payment.The error I receive is:"Your payment couldn't be processed. Please check your payment details. If the problem persists, try another payment method or contact your bank."The problem is that my bank confirms they never receive any payment authorization request from Adobe.Here is what I have already checked:My credit card information is correct.It is a valid İş Bankası (Türkiye İş Bankası) Visa credit card.International online payments are enabled.I have successfully used this card internationally before.I entered all card details manually (not autofill).I tried different browsers and devices.My bank confirmed there is no declined transaction on their side.It seems that Adobe rejects my card before the payment request reaches the bank.Has anyone experienced the same issue, especially from Turkey? Is there any solution or something I should check?Thank you!

En mayo tomé una suscripción GRATUITA, y la suspendí antes de los 30 días que termine; sin embargo, en junio, julio, recibo constantes mensajes que tengo valores pendientes, que la cuenta va a suspenderse por falta de pago. Y no sé a quién dirigirme diciendo que NO tengo ninguna suscripción.   Por favor ayuda urgente, porque me preocupa que se vayan a acumular valores o me preocupa tener dinero en la cuenta y que me debiten por valores por una suscripción que fue cancelada oportunamente.  AYUDA

Me pasó lo mismo, cancelé mi suscripción y por suerte no tenía dinero en la cuenta porque estos ladrones me estan cobrando algo que ya cancelé, ya realicé comprobación, tengo un mail que dice que la cancelación fue correcta, no me deja acceder a cambiar plan o a cancelar, pésimo servicio <Removed by Moderator due to containing personal information>

My 1TB storage is full, where/how can I buy/increase it? Thanks 

HolaComo he visto en otros posteos, tengo problemas al intentar suscribirme al pack "Creative Cloud Todas las aplicaciones 100 GB" anual, pago mensual. He intentado pagar con dos diferentes tarjetas de crédito y tres diferentes tarjetas de débito (inclusive con tarjeta mastercard de MercadoPago, tal como a algunos usuarios les ha funcionado. Inclusive he intentado pagar con una tarjeta registrada en otro país.He contactado a soporte teniendo éxito de hablar con un agente solo en una oportunidad, y todao los intentos posteriores el sistema de contacto indica que los agentes están inactivos aún intentado recibir soporte en horario comercial.Alguien ha tenido el mismo problema y ha podido pagar de alguna otra forma o ha podido efectivamente obtener respuesta por parte del soporte de Adobe?Gracias desde ya!

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

It just keeps rolling and I’m stuck at this stage. I’ve tried different browsers and system. And no, it’s not my network issue

契約期間が切れてしまい、自動で支払いが行われました。解約したときに「返金されます」と表示されましたが、まだ返金されていません。 返金されるまで、通常何日くらいかかりますか。自動支払いが行われた日：７月１５日解約した日：７月１７日 請求情報：ご請求番号 3519484504 発行日 2026年 7月15日支払い条件 PayPayご注文番号 7269859882お客様 1321452026注文書 AD04850710876CJP通貨 円。

Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema? PESIMO SERVICIO

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

Unable to cancel plan.  Tried two browsers.  20+ attempts.  Just kept getting unresponsive dialogue box.  This is not the first time with adobe on this subject.

I bought my subscription on 3rd of July, today is 17th of July. If I go to my Adobe Account and try cancelling from there, it nowhere shows whether I’ll get a refund or not. How do I proceed?

Hello, I would like to request a refund for my Adobe subscriptions. I noticed that I was charged for two subscriptions: one charge for $19.99 and another charge for around $5. I did not intend to continue these subscriptions and would like to cancel them and receive a refund for the charges.Could you please help me with this request? Thank you.

I purchased a one-off lifetime subscription to Adobe Acrobat Pro DC in 2016 and it allows me to put the program on 4 separate devices. When I log in to my Adobe account, I cannot see my product there in order to change the devices I have instaled the program on and when I called Adobe they say they do not support my product any more. I have installed the product on an old laptop that I no longer have, so I cannot physically uninstall it on that device. I want to puit in on my new laptop but when I try, I am told that the program is already on 4 separate devices. How can I now alter the device list for my product and free up 1 device so I can install it on my new laptop?? 

I was charged for $29.99 and $6.99 but I was told only $6.99 would be refunded. Please help me get $29.99 refunded too