Account, Payment, & Plan

I did by mistake membership..it's was by mistake should I get my refund!!? I already cancelled my plan 

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

Hello Adobe Support Team,I have an active Creative Cloud Pro subscription for ₹398.99 per month. My invoice is dated October 8, 2026, but the amount has not been deducted from my UPI account.My Adobe account shows that the payment is being processed.Could you please confirm when the payment will be deducted?Thank you.

Hi I have just cancelled my subscription for inDesign within 7 days but I did not receive any email on full refund, please help.

acabo de ver 2 pagos de adobe en mi cuenta pero no tengo ningun plan activo!!! urgente

Jag har ingen aktiv betalningsplan enligt kontoinformationen men ändå dras det automatiskt pengar från mitt kort varje månad till “prel Adobe”

I'm a college student and my school didn't have my school email registered to be able to use the photoshop subscription attached to it the first couple of weeks of the semester, so I used my personal email to use the free trial until it got settled. I forgot to cancel the free subscription once I got it, and it ended up charging $25 to my account. I just want a refund because I need every dollar I have.

I previously had another MacBook where my subscription was directly connected, now with the new one it doesn’t recognise my subscription who is still valid 

Hello ! Adobe Community & Support Team,I am writing to seek urgent assistance regarding my locked Adobe account.# Background of the Issue:Recently, my system detected several Trojans and malware via Windows Defender. Shortly after, Chrome alerted me about multiple compromised passwords, and I received security warnings about unauthorized login attempts across various online services including Adobe.I immediately updated passwords for all my accounts. However, I was unable to reset or access my Adobe account as it became locked due to these security triggers.# Previous Support Attempts: I initially contacted Adobe Support and was advised to wait 24-72 hours without attempting any logins for the automated lock to resolve. I waited over 3 weeks to be safe and attempted to log in again yesterday, but the account remained strictly locked. I contacted Adobe Support again, and agent Jyoti created Case Reference Number ADB-47444245-Y4Y8 and advised me via email to post my issue here on

I received an email from Adobe saying that my credit card was expiring. I followed directions and entered information for a new card. I have not been able to open Lightroom Classic since. The account page shows the information for the new card. When I try to open LC, a message appears that I need to open an account or begin a free trial. How do I get LC to open?

Weshalb wird mein Probeabo wegen Betrugsverdacht gekündigt ohne das eigentliche Problem zu schildern? Warum soll ich euch dann auch noch Anrufen wenn Ihr offensichtlich kein Interesse an neuen Kunden habt? Eure Betrugspräventionsspezialisten machen definitiv keinen guten Job. Da hätte ich mehr von Adobe erwartet. 

Ich möchte hier einmal meinen mittlerweile seit vielen Wochen laufenden Fall mit dem Adobe-Kundendienst schildern. Vielleicht hat jemand aus der Community eine ähnliche Erfahrung gemacht oder ein Adobe-Mitarbeiter bzw. Community Manager kann sich den Vorgang einmal ansehen.Vorweg: Ich bin seit vielen Jahren Adobe-Kunde. Gerade deshalb enttäuscht mich der bisherige Verlauf inzwischen wirklich.Wie alles angefangen hatIch hatte über mehrere Jahre das Adobe Foto-Abo mit Lightroom und Photoshop. Da ich persönlich praktisch ausschließlich Lightroom nutze und Photoshop eigentlich gar nicht benötige, habe ich mich dazu entschieden, dieses Abo zu kündigen und stattdessen auf ein reines Lightroom-Abo mit 2 TB Speicher umzusteigen.Die Kündigung des bisherigen Foto-Abos hat problemlos funktioniert.Ich hatte außerdem noch einen etwas älteren, bisher nicht eingelösten Gutscheincode für ein Lightroom-Abo mit 2 TB. Diesen hatte ich ursprünglich einmal zum Verschenken gekauft, dann aber doch nicht vers

The question is straight forward. Don’t know how else to ask it.

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

TRYING TO CANCEL UNUSED SUBCRIPTION THAT I AM BEING CHARGED FOR BUT I DO NOT HAVE ACCESS TO THE EMAIL TO LOG IN AND CANCEL. I NEED SOMEONE TO CONTACT ME BECAUSE I HAVE SPENT 2 HOURS DEALING WITH THIS AM I AM GETTING VERY FRUSTRATED!! AI SUPPORT IS USELESS AND CANNOT FIND A PHONE NUMBER. I NEED THIS RESOLCVED TODAY!!

this is the proof

As state. My free 7 day trial ended and I git billed. I forgot to cancel before the trial ended. So please I request a refund

Vážený/á týme Adobe,obracím se na Vás s žádostí o zrušení mého ročního předplatného (Creative Cloud Pro a Adobe Stock) a vrácení uhrazené částky.Důvody jsou následující:Předplatné jsem omylem neukončila, zapomněla jsem, že se automaticky obnoví.Ani jednou jsem službu nepoužila, nevzniklo mi prakticky žádné využití.Byla jsme přesvědčena, že pokud nevyužiji službu, mohu nárokovat vrácení peněz.Prosím o prověření mé žádosti. Pokud je možné vrácení v souladu s Vašimi podmínkami, velmi oceníme, když bude částka vrácena. Níže zasílám informace pro identifikaci:Jméno:Inga PetryčkaE-mailová adresa používaná u Adobe: info@pop-pause.czDěkuji předem za Vaši vstřícnost a rychlé vyřízení mé žádosti.S pozdravem,Inga Petryčka

Subject: URGENT – Immediate Refund Required | Case ADB-47440697-F6Z0Dear Adobe Customer Care,I am writing again regarding my refund request under Case No. ADB-47440697-F6Z0. I have already contacted Adobe multiple times regarding the amount deducted from my account, but I have still not received a clear response or confirmation about my refund.I request that you immediately review my case, cancel my subscription/AutoPay, and process the refund to my original payment method.Your previous email requested my callback number and preferred time, and I am willing to cooperate. However, I need a clear response regarding when my refund will be processed.If I do not receive a proper response or resolution within a reasonable time, I will have to escalate the matter through the appropriate consumer grievance authorities and, if necessary, submit a formal complaint to the relevant authorities/police along with my payment and case records.Please treat this matter as urgent and respond to me immedi

Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed? 

I tried the website “Identify my Adobe Charge” and it still didn’t help. The last time i got a payment enquity was on the third of october, i wanted to close my card and i still can’t due to this unknown payment 

I cancelled my subscription and another payment came out of my credit card[Moved to Account, Payment, & Plan by a moderator］

I cancel a free trial and notice i have been charged an annual fee, how can i get a refund