Account, Payment, & Plan

Subject: Urgent Refund Request – Unauthorized $99 ChargeDear Adobe Support Team,I am writing to formally dispute a $99 charge that was deducted from my bank account today, 8 August 2026.On 12 June 2026, I started what I understood to be an Adobe trial. At no point was it clear to me that I was committing to a paid subscription after the trial period. I was not aware that I had been enrolled in a paid plan, and I did not knowingly authorize a $99 payment.What is particularly concerning is that the amount was deducted from my bank account today without any prior notification or clear reminder that a paid subscription was about to begin. I also have not used any Adobe program or service during this period.I therefore consider this charge to be unfair and unauthorized from my perspective. I did not intentionally purchase a $99 subscription, nor did I knowingly agree to have this amount deducted from my bank account.I respectfully request that Adobe:Cancel the subscription immediately, if o

i tried to cancel too before the free trial expires but it wont show my plan TILL THE DAY AFTER where they are already trying to charge me! i find this dubious!

Dear Adobe Support Team,I am writing to request clarification regarding recent charges on my account. I have noticed that I am being charged twice, despite not having any active subscription with Adobe.Please review my account and advise why these duplicate charges are occurring. I would appreciate your prompt assistance in resolving this issue.Thank you for your support.Kind regards,Capt.Shady Siam

Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

i want to stop my creative cloud plan early cancelation , and change to the new pay cut plan . 

HI , i want to have the pay cut but accidently canceled my creative cloud plan , can you help to Ask for a stop my cancelation , and Ask for a waive my charge . can you please help , cause there is no proper way for me to contact . 

I cannot say “Firefly doesn't work at all” because I have not tried to use everything. I would like a full refund, thank you.

I have forgotten which email address I used for my account. A payment was charged to my credit card yesterday, but I cannot cancel the account because I forgot the email address I used to create it. I would like your customer service email address so I can contact you to cancel my subscription.I don't know how to contact customer service to cancel my subscription. I don't know which email address I used to create my account. Payments are automatically charged from my bank account, but I cannot cancel the subscription because I don't know which email address the payments are linked to.

During registration I put wrong account name/email address. I’ve typed which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one  [Personal information removed by Adobe moderator from the post and title: please don’t share email/personal information on the public platform]

I have no idea why you have charged my £29 today. I did use you for one pdf but will not use your ststem after this as I am retired and don’t work. It was just a one of need. Please refund my money. 

I no longer have the old devices, so I’m wondering how I can reset the activation on those devices. The advisors I spoke to were unhelpful and only directed me to this forum...

I cancelled my free trial before it ended but yesterday discovered that Adobe has been billing me every month for $19.99. I expect a refund but can NOT find anything resembling ‘customer support’.I asked Google:“Is Adobe's system rigged to make it difficult to cancel?”Yes, Adobe’s subscription and cancellation system has been heavily criticized and legally challenged for being intentionally designed to make cancellation difficult.Adobe agreed to a $150 million settlement with the U.S. Department of Justice and Federal Trade Commission in March 2026. The lawsuit accused Adobe of hiding early termination fees in fine print and making online subscription cancellations confusing or difficult, violating the Restore Online Shoppers’ Confidence Act (ROSCA) 

Upon checking my bank account yesterday I noticed a $377+ taken out of my bank account for the Adobe Creative Cloud subscription. While checking into this matter, there was an auto renewal that happened on March 4th. I canceled my subscription right away and tried talking to a support member right away about receiving a refund.They are refusing to give a refund, saying that it's because I cancelled the subscription. The payment was still pending in my bank account and it has been two days after the auto renewal. It's not like I was using Creative Cloud for  a few months and decided I need a refund.I have never had such a problem with such a large company and have received much better customer service from smaller companies. How do think they not giving a refund for a subscription that was cancelled after two days will make me want to purchase the Creative Cloud when I may need it in the future? It won't.

During registration I put wrong account name/email address. I’ve typed  which doesn’t exist. The subscription I’ve paid is set to this wrong email. How I can change subscription to correct one? Or cancel subscription if I can’t sign in [Email ID remoed by Adobe Moderator, please don’t add personal information on the public platform]

Hello,I am trying to cancel my Adobe subscription, but the system prevents me from doing so due to a payment issue.I no longer wish to continue using the service and would like to cancel my plan immediately.I am also unable to access live chat support from my region.Please help me cancel my subscription and confirm that no further charges will be made.Thank you.

I cancelled my Creative Cloud Pro subscription (Cancellation Number: AB08238003264CAU) on 20 JUL 2026. As the Annual subscription (prepaid) was renewed on 19 JUL 2026, and then cancelled on 20 JUL 2026 this puts my cancellation well within the 14 day refund policy period.Since the cancellation, I have not received any further updates or confirmation regarding my refund, and would like to confirm a date when my funds will be refunded to my payment method. REF: https://www.adobe.com/au/legal/subscription-terms.html Annual Contract, prepaid - “If you cancel within 14 days of your initial order, you’ll be fully refunded.”

I used Adobe trial in June, then I connected my payment account to Adobe, then on the 7th of August this year when my pocket money was sent to my e-wallet, suddenly my balance was deducted by Adobe, and the next payment will be paid on August 10, I am really confused I don't have any more money, how can I get a refund, please help me to refund

I want to find the customer service that can assist me in refund

Hello everyone,I accidentally purchased an Adobe Stock – 10 assets/month + AI Studio subscription today.The payment was charged to my card, and I canceled the subscription almost immediately afterward (within a few minutes). I received the cancellation confirmation email, but there is no mention of a refund. In my Adobe account, I only see the invoice, not a refund.Unfortunately, I haven't been able to access Adobe's live chat support because the chat option doesn't appear for me.Has anyone experienced something similar?Is there still a chance to receive a full refund since I canceled right after the purchase and did not use the subscription at all?Any advice would be greatly appreciated. Thank you

I cancelled my free trial subsciption sometime back and apparently i had network issues so the cancellation didn’t go through. I only got to know yesterday that i had been debited of UDS 35.99. I want a refund?

Hello,I am contacting you regarding unauthorized recurring charges on my account following a confirmed cancellation.I cancelled my subscription on August 2, 2026, received an official cancellation confirmation email from Adobe, and was issued a refund. Despite this cancellation, my payment card has been debited twice without my authorization: NGN 4,837.50 on August 4, 2026 NGN 20,747.50 on August 7, 2026 Total unauthorized amount: NGN 25,585.00I have attached the proof of the cancellation confirmation email and bank transaction receipts to this.

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Hiii Good Day. Please refund my accident purchase in all pdf reader pdf viewer, i don't use the app but it use to be automatically charge on my gcash account.Please i really need that money because that money is for my allowance in school. Thank you Very much and i hope to hear from you soon.Godbless.