Account, Payment, & Plan

Refund process time

Hello,I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.I have already verified the following: International transactions and recurring auto-debit payments are fully active on my card. The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues. The billing address matches my card profile exactly. It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?Thank you!

I unfortunately can’t reach anyone for billing over the phone as it just automatically says “we are trying to connect you with a customer service representative” and then goes “okay bye” and hangs up? I would like a refund for an adobe subscription I canceled as soon as it was charged as I thought I had already canceled the free trial.

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,  

First i open the app premium cost: 140 try. After signing in price changes to:450 try. I add the screenshots. What's the solution 

Tilaus nro. AE06587900634CUS Phoshop Elements ja Premiere näkyy luottokorttini varausveloituksena kahteen kertaan? Kuitenkin tilasin vain kerran? Tiluas tehty 18.09.2026 Adobeb verkkosivulta oman tilin kautta. Toinen veloitus pitää perua. Kiitos.

iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!

My subscription plan was opened Aug 20th and closed on Aug 31 within 14 days free cancellation. But I didn't receive my refund yet. My subscription plan was opened Aug 20th 2026 and closed on Aug 31 2026, so within 14 days free cancellation. But I didn't receive my refund yet.I have 1 questions: When / how will I receive my refund? After 4 weeks I didn’t receive this up till now. The cancellation was done by an Adobe employee; Adobe Customer Care case number ADB-46870208-X6V3, (confimed in an email) > here in words: September 3rd: Adobe Case ADB-46940866-R8V0 CRM:05820000016381 I am writing to confirm that we have processed the cancellation of your subscription as requested. If you have any questions or need further assistance regarding this cancellation, please feel free to reach out.Thank you for your time with us.Best regards,Adobe I was dropped out a chat with an Adobe employee yesterday and today (!!) Thursday September 17th and Friday 18th So I was left without answers and lea

hey i recently stubmled upon the fact that adobe podcast deduces money even if i have cancled the auto pay and yet it feels very strange that the ammount gets deduced after 18 days ill drop my bank statement and adobe billing history please rectify this for the same  

Nach der Kündigung des 7-Tage Probe-Abos wurde mir gestern ein Betrag von 35,69€ abgebucht. Es ist kein Plan im Kundenkonto ersichtlich, ein anderes Konto habe ich nicht. Also von daher bitte um Rückbuchung!

As described above

wrong account

Hi, how do I get in touch with customer service? I cancelled my subscription on September 19, 2025, but I have continued to be charged NOK 293.75 per month up to the present date. I need someone to stop the charges and process the refund. 

Soy usuario antiguo, ya no tengo periodo de prueba gratis, hoy me hicieron la facturación automática de un nuevo mes, pero me cobraron más de lo habitual, normalmente pagaba $39.000 y esta vez el débito fue por $97.000, y quiero cancelar el plan, estoy dentro de los 14 días pero no sé cómo o a quién solicitarle formalmente el reembolso, necesito ayuda

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi,I am unable to sign in to my Adobe account. Every time I try to log in, I get a popup message saying: "Something went wrong. Please wait as we work to fix this problem, then try again."I have tried:- Using Incognito/Private mode- Trying different web browsers- Switching internet networks and mobile hotspot-Trying from my SmartphoneThe error persists across different devices and networks. Error Details from popup:- Error ID: 50248bcd-7e3c-4655-b9e7-cbcb0e491fd1 (or 00f6abec-6d60-4e71-bb52-6e20cf863dca)- Date & Time: 2026-09-18Please help resolve this login issue. Thank you!

How to unsubscribe  

How do I fix thus

Ik kreeg een mail dat mijn account gedeactiveerd is vanwege frauduleuze activiteiten. Daar schrok ik van. Ze zeggen dat het te maken heeft met software die niet officieel via Adobe is gegaan. Dat klopt niet. Ik had een betaald account via Adobe zelf en werkte via de website of de gedownloade apps van Adobe. Er wordt mij alleen geadviseerd om een nieuw Adobe id aan te maken. Ik vind dit echt niet kunnen. Het kan ook echt niet, ik betaalde elke maand voor Adobe. Ik voel me opgelicht. Ik kan niks meer doen en verder geen uitleg.

<Removed by Moderator> hesabım ile 13,09,2026 tarihinde, AE06552003254CTR sipariş numarası ile kredi kartı bilgilerimi girerek ücretsiz deneme başlattım ancak suan hiç bir şey gözükmüyor tekrardan ücretsiz deneme başlat diyor.

Buenas tardes, hace días cancelé mi plan, me han cobrado dos montos, uno al que solicité y otro un monto sumamente elevado, no han pasado los 14 días y necesito mi reembolso lo más pronto posible, gracias.

Ich habe einen Fall im Adobe Chat eröffnen lassen um meine CS6 Lizenz zu übertragen. Der Fall wurde wenige Sekunden nach dem Ende des Chats geschlossen, obwohl es keine Lösung gab. Der Fall muss offen bleiben, bis ich die Dokumente hochgeladen habe. Ich benötige nun weiterhin eine Fallnummer für den Transfer. danke für Ihre Hilfe & viele Grüße

How do I see if i get the refund? How do I request the refund. I got the free trial on September 9,2026 and i forgot to cancel my trail however I canceled it today (September 17,2026) the same day i was charged $52

Had gotten adobe for school but since graduating I don’t need. Noticed they billed me after I forgot to cancel it in time. I canceled it within the 14 days. Will I get refunded?