Account, Payment, & Plan

Conforme pode ser verificado no e-mail, eu cancelei a assinatura dentro de período de teste gratuito, porém consta na minha fatura e no site da Adobe uma cobrança de assinatura. EXIGO REEMBOLSO. 

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

I did not Subscribe this Adobeng service but money have been deducted from my account, so please can I get a refund 

Hello, I've been trying to purchase the Adobe Premiere individual plan, but I keep getting the payment error "We couldn't process your payment."I've tried using multiple cards, but I receive the same error each time. Could you please assist me in resolving this issue? Thank you.

Що робити? Та де шукати

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

I have two active plans: I currently pay for Adobe Acrobat Pro @ $19.99 a month. I also have a subscription for Adobe Standard @ $12.99 a month.In your opinion: Is this necessary to have both of these plans?PS I was also subscribed for Adobe AI Assistant @ $4.99 a month which I just terminated because I found it annoying.  

Je ne voudrais pas que ça le demande le code de validation 

I was charged $116,000 COP for a subscription that I did not authorize or recognize. My sister has already canceled the subscription to prevent any future charges. I am requesting a refund of the $116,000 COP that was already charged. Please let me know how I can receive the refund and how long the process will take..

Fiz o pagamento mas não atualizou minha assinatura no app

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do, as I don't use the application and cancelled my subscription

Der Fehler liegt darin, dass ich eine kostenloses Probeabo gebucht hab- und nach der Kündigung plötzlich in einem andern Abo feststecke...dieses habe ich gekündigt- und muss jetzt tatsächlich 29,-€ zahlen!? Für ein abgebrochenes Abo was ich nie bestellt hab...sowas nennt man Betrug! Das  geht direkt weiter in die sozialen Medien.

Hello, I’m asking about a refund for my “free” trail Subscription to Adobe Lightroom. I purchased a trial and then a few days after I purchase the trial. I got charged and nowhere. When I purchased the trial week didn’t say that I would get charged for that and so I tried to put in a refund request a few months ago and they said that they couldn’t process it until it went through to my bank account, but it did go through to my bank account and I have been charged. So I’m still waiting for that refund that I never got it.

Proefabonnement doorgezet naar regulier abonnement, maar wil dat nu stoppen. En dat lukt niet. 

플랜을 자세히 살펴보지 못하고 연간, 월별로 결재하였는데 (7.21./ 8.21. 지출됨)플랜을 취소하고자 하여 취소하였습니다. 그러니 약 4만 3천원의 취소수수료가 나갈 것이라고 뜨는데43천원의 취소수수료는 결제 내역에 뜨지 않는데, 어디서 확인할 수 있는지 8.21.이후 프로기능 사용한 적 없는데 환불이 가능한 것인지 문의드립니다. 2번( 중 1번은 사용하지 않음) 사용하였는데, 이 경우 총비용이 26,400+26,400+(수수료)43,000으로 약 95,000원이 지출하게 되어서  도움요청드립니다.

you are disgusting just hungry for credits changed correct spelling to garbage. I wanted to improve Sanskrit Srimad Bhagavad Gita. You gave me a disgusting and mutilated spelling garbage and asked for more credits. Your sole purpose is to make money.

Hi, I’m trying to cancel my Adobe Acrobat Pro subscription, but I’m being charged a CAD $77.97 early cancellation fee. I genuinely thought I was using the free version of Acrobat and did not realize I had signed up for an annual paid commitment.I’ve also been charged CAD $29.11 every month since March, which I only recently realized. I’m currently experiencing financial hardship and these charges have affected my ability to pay my rent.I’m asking if you can please make an exception, waive the $77.97 cancellation fee, cancel my subscription, and refund the recent charges. I did not knowingly intend to maintain a paid annual subscription. Please escalate this to a billing specialist if necessary.

I have been seeing a recurring charge of $21.73 on my bank account from Adobe for quite some time. I checked, and I don’t have any paid subscriptions. When I used the Adobe Charge Finder, I found out that the person is not a friend or relative, and I didn’t even recognize the email address. How do I stop the $21.73 monthly charge?

First and foremost, please refrain from suggesting me resellers.I’ve been thinking about this for a long time, and after doing some research into Adobe’s availability and pricing by country, I genuinely want to ask Adobe this question.Why doesn’t Bangladesh have an official Adobe subscription system with localized pricing in BDT, similar to what Adobe offers in markets like India?I’m a creative professional from Bangladesh, and Adobe products are a huge part of the creative industry here. Graphic designers, video editors, motion designers, photographers, freelancers, agencies, students, YouTubers and content creators use Photoshop, Illustrator, Premiere Pro, After Effects and other Adobe products every day.So the demand is already there.The problem is accessibility.As I understand it, Bangladesh currently doesn’t have the same direct Adobe.com purchasing experience that some other markets have. Instead, users are generally directed toward resellers. The problem is that many resellers s

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

I need to cancel my free trial for FIREFLY. Please help 

I would have to use a messaging board to try and connect with someone who can actually help me. Anyways this August 6 I subscribed to Adobes 7-day free trial to edit a document for a schoolworks. At the same day,  I cancelled that subscription so I would not be charged, and i recieve an email of calcelling the 7 subscription. But this August 28 I look at my billing history on my Gcash account and see I have been charged 1,674.40 pesos. Apparently I have been getting charged  AFTER I canceled my 7-day free trial. This is absurd and I want a refund my subscription  without the cancellation fee. I am a college student and am barely scraping by. I need that money tommorow for my school. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.For some reason i cant post a question 

texto foi digitado, escolhido uma das vozes, porém a pronuncia que saiu foi o castelhano. Procurei pronuncia brasileira e não tem essa opção.

ya pague la suscripciónpero no me deja usarlo