Account, Payment, & Plan

I am trying to see how I can support. I feel someone in my company did this by mistake but we’d like to reactive for the remaining period. I’ve attached the refund credit notice received.

لايكنني تحرير النص 

I purchased a subscription and it had free trail i used only one time to try if it feets my need i am not planning to use it i was charged and i want my money back because i am not using it 

I just noticed that I was charged for your services during July and August ,I don't use your services during that period and I am sure that when I did , I used the free of charge servicesObviously I cancelled the subscription but I want to be refundedIs there a link where I can make a refund request ?

[PII removed by moderator]Dzień dobry, zakupiłam premium kilka dni temu i nadal nie działa mi ta funkcja. Zawsze od razu po zakupie działało a teraz kilka dni i nic. 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

I have purchased a 1 year subscription directly from Adobe this time, and after 3 weeks I received an email saying that ,, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.For more information, please contact our dedicated customer support line at 00800-4488-23640." I contacted the support team and they don't even care about my issue, they only said that ,, I need to wait for the team to solve this".I have purchased another year subscription but without the 19% additional discount , and again, they don't even care. I'm really disappointed of what Adobe it's doing in the last months, the support it's useless and the help given it's useless.I opened a case at BBB because this is the only solution to ge

Bonjour, je souhaite résilier mon abonnement comment faire?

Good day!I have read and watched some solutions on how to request a refund for a payment made to Adobe. They suggested canceling the subscription directly through the Adobe account. However, I was too late and have already canceled my Adobe Lightroom subscription on the lightroom app through google playstore. How can I request a refund for my payment? Or do you have any suggestions on what I can do?Thank you!

I cancelled my trial, then I got charged, I cancelled again, and now i noticve im still being charged for part of the service that I didnt request or sign up for. I need this to be reverted. 

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

I am trying to untangle two license accounts I have. Every time i call Adobe, i am hung up on.What the heck?Anyone got any ideas how I can get them to talk to me.Thanks  

I am seeing an Adobe charge on my Visa card that I did not authorize, and I need help identifying the Adobe account or subscription associated with this transaction.Transaction details: Amount: 513.58 TRY Date: August 14, 2026 Merchant shown by my bank: Adobe, Saggart, Dublin, Ireland Transaction type: E-commerce / online transaction I have already checked my Adobe account and there is no active subscription or plan.I also used Adobe Charge Finder with the transaction details, but it returned no matching result.I then contacted Adobe through the Virtual Assistant and specifically requested a billing/fraud support agent. However, the assistant refuses to connect me to an advisor because my Adobe account does not have an active plan. This leaves me unable to contact Adobe about a charge that may be associated with a different Adobe account.I did not authorize this transaction and I do not recognize it.Could an Adobe Community Manager or Adobe employee please help escalate this case

I'm facing problems to purchase plan from my region (Bangladesh), and I wanna know if my friend who lives in India, he wants to purchase adobe plan for me. so I'm so confused can i use this plan from Bangladesh or not? is there any country related  issue I'll face if I want to use this method. 

تلقيتُ بريدًا إلكترونيًا يُفيد بإلغاء اشتراكي في Adobe Creative Cloud بسبب نشاط احتيالي. كان لديّ اشتراك فعّال اشتريته مباشرةً من Adobe (عبر الموقع الإلكتروني) وكان ساريًا حتى 5 نوفمبر 2026. بعد عشرة أيام، تلقيتُ رسالةً تُفيد بإلغاء اشتراكي. ما نوع النشاط الاحتيالي الذي قد يحدث إذا تم الشراء عبر موقعكم الرسمي؟

I did not realize I was being billed after the trial period I would like to request a refund

I have submited multiple refund requests to Google Play with no luck. I have then submited a refund request via a form from the Adobe Community. I received an email minutes after saying case closed but not if refund issued or not. Please, what is the refund process for a Google Play purchase over 48h? Google play say the funds have been sent to Adobe and sort with Adobe. Tried on chat multiple times and couldn't sort as they're sending me to Google Play. Please, what are the steps to get this refund for this 1 year payment? 

My subscription is renewing and Adobe keeps attempting to charge my card, but there is no option to cancel the subscription in my account. Please cancel my subscription immediately and stop any further payment attempts.

Why do transactions take out my money? I don’t know about any adobe account

I feel I was scammed into paying for this. You sign up for a $4.99 trial and now they charge me $4.99 per month plus $21.99!! Now I cannot cancel for a whole year? And there is no support to tell them they are taking advantage of people and I have no one to contact? I will never recommend this service to anyone. You think you are signing up for a trial and now you are locked in paying for a year!!

Hello Adobe,I started a free trial to try out a few features, ended up not requiring a subscription anymore and therefore cancelling. I have no still been charged an auto renewed subscription. And cancelled but have been told I will be charged $150+ for cancelling early for something I haven’t even used.Could you please help me with obtaining a refund for this subscription. Thank you in advance!Kind regards,Chandler

I have tried to cancel this subscription, Adobe have been hitting my account for unknown additional subscription costs for additional AI support, obviously a small print scam they are using to ride ordinary and unsuspecting people, I notice a large withdrawal made by Adobe and immediately reported the incident to my bank. After the last large payment was withdrawn from my account on the 25th of May 2026 I had no access to use any of Adobe reader with I had looked for originally, I had to revert back to my pdf viewer Luckily for me they did as there was another attempt shortly afterwards.  Seeing I had been more than likely scammed an I could not find the subscription on my Google account, or any correspondence from the fake website, this has left me feeling quite embarrassed, I contacted my bank again and they immediately blocked any attempts of fraudulent withdrawals from my account bank card and made me aware of the dangers of entering into fraudulent subscriptions with my bank card.

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership. 

Hi! I’m hoping someone can help me figure out how to cancel an Adobe free trial before I’m charged.I previously had access to the full Adobe Creative Cloud suite through school  while I was a student. That access has since ended. I was trying to make sure I could access/back up some of my files, so I created an account/profile and started a free trial for an Adobe Creative Cloud for Enterprise/Teams annual plan. I personally started the trial and entered my own payment information.The problem is that I cannot find any way to cancel it. When I go through my Adobe account, there is no option to cancel the plan. When I try to access the Adobe Admin Console, it says that I do not have access and that I need to contact my administrator.I’m confused because I am the person who started this new trial and entered the payment information, so I don't know who the "administrator" would be. I’ve also tried going through Adobe Support, but it continues to direct me to contact my administrator, so I

I had canceled my subscription on my phone app and was still charged the money. I was given an automatic refund but it was takwn away. Id like a refund