Account, Payment, & Plan

I am in Israel working for a US church based organization. I am trying to combine multiple files into a single PDF using my Creative Cloud License. (Acrobat version 2026.002.21931). It will not do so - it requests that I update my license - and offers me a price in New Israel Shekels! So obviously it knows I’m here. But it simply will not work.  Does anyone have a suggestion on what to do?  (It knows I am here -- and it is the Sabbath - so event the AI BOT is not working!

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

Two days before my next monthly subscription was about to be due, I cancelled my subscription. I was later charged for another subscription but when I look at my account, it is saying I still have an account (see attached png). I know I cancelled my subscription, my Adobe account is still there saying my plan is still there and that there will be another subscription debit occurring on October 26 2026! I clicked on the “Manage Plan” button and it shows an error - “An error occurred, please try again”. Thanking you in anticipation of some help on this.

A purchase was made from Adobe but I did not find any account I have an active subscription. Please explain the purchase process on any account made. 

Hello,I made a payment for Adobe Firefly on September 11, 2026, but I still cannot use the service. The payment was successful, but Firefly is not available on my account.I have attached my payment receipt as proof of payment.Could you please check my account and help me activate Firefly?Thank you! 

cancele un plan carísimo que me estaban cobrando y dije que no quería mas , pero hicieron caso omiso a mi decisión y ahora me están cobrando otro plan que no adquirí. y no pienso pagar 

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Оформила подписку 19 сентября и на следующий день ее отменила 20 сентября. На сайте было написано, что если отмена произойдет до 7 дней, деньги не спишутся и в письме после отмены на почте тоже ничего про оплату не написали. В итоге 28 сентября происходит оплата 58$. Почему так произошло и как вернуть деньги?[personal information removed by moderator]

Quis actualizar e baixar apps, no App Store e apareceu uma conrança quando coloquei o cartão, recusou, adicionei um outro e ainda assim não foi possível liquidar, o que faço?! 

I read the terms and conditions but I am still confused. That’s because I canceled the AI assistant and was immediately informed that my refund would be processed but when I canceled adobe acrobat, I didn’t get the same notification. Will I receive a refund for that as well? Payment was just taken out for what I assume was a month to month plan, yesterday.

Quero cancelar e quero meu reembolso pageui 2 x [Moved to Account, Payment, & Plan by a moderator］

BuongiornoQualche giorno dopo il vostro messaggio in cui confermavate l'annullamento durante il periodo di prova gratuito, ho ricevuto un addebito di Eur 36,59 sulla mia carta di credito.Vi chiedo di rimborsarmi integralmente questo importo addebitato per errore.Cordiali saluti[Moved to Account, Payment, & Plan by a moderator］

See atrached Gmail. I did not realise this account was still running. I have not used the services for over a month. Please refund my money.Rgds Cathy 

Hi thereunfortunately I’m unemployed currently due to a death in my immediate family and I forgot to downgrade my subscription until I get back on my feet. The payment and renewal only just came out today and I’m really struggling both emotionally and financially currently and I’m wondering if I can please downgrade my plan and receive a refund for the most recent renewal. I’ll return to pro once I’m back working. Thanks so much for your help

He has lost access to the e-mail he used, and also that phone number for SMS. So whenever he attempts to login, the 2FA won’t let him login, and he cannot use CC or cancel his subscription. 

Hi team, i was charged for a subscription a day before it is about to supposedly renew i already cancelled the subscription via google play. But still i was charged. This is for photoshop express. Can someone assist me

To whom it may concern. I do not longer want to use my Adobe account, therefore I wpuld like to delete it. However, the option “Delete your account” is not visible in my profile. I am not part of an enterprise, I am an individual.

Hola. Soy una empresa chilena: Mi cuenta es *********, plan Creative Cloud Pro.Tengo el RUT de la empresa cargado en mi cuenta y aparece impreso en mis facturascomo "N.° de IVA de cliente: 773992290". Hoy además actualicé el nombre y lasfacturas ya salen.El problema es que me siguen cobrando el 19% de IVA chileno. En la factura3594393390 del 28-09-2026: neto CLP 20.400 + IVA 3.876 = 24.276.Su propia página de ayuda para Chile dice textualmente: "Una vez que introduzcaun NIF (o CIF) en su cuenta de Adobe, las próximas facturas se procesarán sincargos de IVA."(helpx.adobe.com/cl/account/individual/billing-and-payments/view-billing-and-invoices/update-tax-identification-number.html)Eso no está ocurriendo, aunque el número está cargado.Siendo contribuyente de IVA en Chile corresponde el reverse charge: Adobe deberíafacturar con 0% de IVA y yo declaro el impuesto directamente al SII. Ese IVA queme cobran no lo puedo usar como crédito fiscal, porque Adobe no emite un documentotributario elec

Bonjour, j'ai un problème je souhaite résilier mon abonnement alors qu'il y a un problème de facturation en cours que je ne peux pas régler. Je ne peux pas non plus supprimer mon compte car il y a le problème de facturation. Je n'ai pas d'autres solutions que de résilier l'abonnemrnt quand même mais je suis coincée 

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

Hola buen dia, quiero anular suscripcion de ilustrator y photoshop por no usarlos muy seguidos

I cancelled my AI account during the free trial period, but was still charged and have an active account.  How can I request a refund and cancel the account?  

Tuve la mala idea de utilizar el periodo de prueba (7 días) sin embargo cuando quise cancelarlo el servicio no  pude después de varios intentos antes del mes logré cancelar la suscripción. Inicialmente me dijeron que se me cobraría S/ 68.35 soles pero finalmente me cobraron S/ 80.65 soles (16 dic. 2024)  Pasan 20 días y me debitan S/ 443.60 soles adicionales (06.01.2025) No entiendo que pasó y porque sin autorización del cliente se hace este cobro excesivo. Dice claramente que si cancela antes del 30 de diciembre 2025 y obtendrás tu reembolso completo y evitarás incurrir en cargos y que pasó??He tratado de comunicarme de miles de formas y solo hay una asistente virtual que No da ninguna solución. Me siento Estafada. Adjunto evidencia de los cobros realizados. Deben ser serios y transparentes  poner bien claras las condiciones y procesos. El cliente no puede ser burlado de esta manera, además indicar que ante cualquier situación solo tienen asistente virtual y no nin

I canceled my subscription on September 23rd, but I noticed a new charge on my credit card today, October 1st. Could you please check if my subscription is fully canceled? Since it has only been 8 days since my cancellation request, please confirm that I am within the 14-day window for a full refund and process it for me. Thank you!