Account, Payment, & Plan

How can this be fixex I dont want to be charged anymore.

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

I'm requesting clarification—and frankly, accountability—regarding GoodStack's denial of our nonprofit application for Adobe products.Our OrganizationAdult & Teen Challenge of Central Canada is a registered Canadian charity operating long-term residential programs. We are not a hospital, clinic, or medical facility. We employ no medical staff. We provide no clinical treatment, detoxification, or healthcare services of any kind.Our program is a faith-based discipleship community where individuals live and work in a supported environment while rebuilding their lives. Residents participate voluntarily. The model is closer to a residential training program than anything resembling medical care.The DenialGoodStack denied our application on the basis that we are a "treatment organization." However, Adobe's published ineligibility criteria state:"Hospitals, clinics, or facilities providing direct medical care"We are none of these. The word "treatment" does not appear in Adobe's eligibilit

Queria saber como e onde posso pedir reembolso, já que estou no prazo de 14 dias 

strange behaviour. computer not infected, sign in problem using Apple ID account 

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

my credits was not renewed after renewable date. Thanks 

I had a student discount 12 month subscription to CC, it has just auto-renewed at a crazy amount of money which I cannot afford and don’t want.  I only use AE, which I’ll re-start when I need to use it next.I cancelled the plan to CC but says I’m paid up until July 2027, I REALLY need that money back ASAP but cannot see a way to request an immediate refund.

A year ago, I ordered an annual Creative Cloud Pro student subscription and paid €243 for it. Yesterday, my subscription renewed automatically, but the price was €504 instead of the original amount. Is it possible to get a refund if I cancel my subscription and then subscribe again at the student rate for a year? Many thanks for the answer.

I want to cancel my subscription immediately, I had a free trial and cancelled before that period ended. I am now being charged for the subscription but I don’t have to money to pay but I cannot cancel the plan

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

I have been trying to cancel my subscription but instead have been directed on new plans  I have not been using this service and today I see you have changed and taken a huge amount of money.  I have not managed to cancel my subscription and I need my refund  Thanks

I'm being charged RM 95.98 monthly by Adobe, but I can't find any Adobe account or subscription under any of my email addresses.Could you please help me identify which account this subscription is linked to and cancel it to prevent future charges? I'd also appreciate a refund for the latest charge if possible.Transaction details:Date: 23 July 2026 Amount: RM 95.98 Description: ADOBE IEThank you.

I was charged after my free trial ended even though I cancelled the plan a week or so ago. I just cancelled the plan for a second time and would appreciate a refund.

  Adobe benden bir haftalık deneme sürümü için kredi kartı bilgilerimi istedi. Şimdi ne kredi kartı bilgilerimi silmeme izin veriyor ne de planımı iptal ederek ödeme yapılması engelmeme. Bunlar soygunculuktur. Görüldüğü üzere hem kartımı silmem için gerekli ekran inaktifleştirilmiş, hemde planımı iptal etmem için izin verilmiyor. Bu gerçek bir hırsızlıktır. Paramı rızam dışında almaktan sizi alıkoyabilirsem de zamanımı çaldınız bile.  Adobe asked for my credit card details for a one-week trial. Now, it won't let me delete my credit card information or cancel my plan to prevent a charge. This is theft.Even if I can stop you from taking my money against my will, you have already stolen my time.        

I accidentally purchased an Adobe subscription today. I would like to cancel it and request a full refund. I need to speak with a customer support agent.

1. 2025년 , 14일 무료체험 후 그 이후 사용 이력 및 기타 구독 이행 없음에도 불구하고현재까지 기간내 발생한2. 매월 청구내역 전액 환불 요청함 3. 환불 계좌정보  ㆍ대한민국, 예금주 :  이화정 Lee Hwa Jungㆍ은행명 :  토스은행 Toss Bankㆍ1000 3411 5447 4. ASAP 5. Appendix ㆍ매월 청구내역 Hyundai Card 

I'm trying to cancel two subscription plans: Creative Cloud Pro and Substance 3D Texturing. But when I click “Cancel Subscription,” it gets stuck in an endless loading loop - this happens every time I try to cancel. I've tried on other days, but nothing works. How can I cancel my subscription if I no longer want to use it?

I had a subscription for illustrator which i cancelled before the next payment. Then on suprise i saw a payment from my creditcard 60,49 euros. I logged back in and i saw that i had a subscription also for stockphoto’s i didn’t knew, i didn’t even used the the product. This is not the way Adobe should dealing with their customers. Therefore i request for a refund. Where can i apply for that?

I am trying to cancel a free 7 day trial. the link to manage plan works but then the link to cancel does not work. It seems impossible to ask anyone for help other than here, which is very poor service.

I have had a Student and Teacher subscription for years as an instructor. I just got an email from Adobe telling me I have “graduated’ and will revert to the regular plan. I went to verify my ongoing status with SheerID but it wanted student details although I am (and have always been) a professor at a University. Writing to Sheer Id they replied:Please be advised that SheerID is unable to modify the affiliation type on an existing verification request. To verify your status as a professor or teacher, you must submit a new verification request with the correct educator affiliation....and they provided a step by step to buy a new/correct subscription and re-verify. Following those steps the system will not let me proceed  because it states I already have Creative Cloud Pro. Who can I contact to help me get through the Verify process?

Hi I'm still a student enrolled in classes but my plan seemed to increase by 3x ($21/m -> $61/m) after this annual renewal. I will be a student for the next 3 years so how do I prevent an unjustified increase in price, and can I please have the excess refunded. I don't understand why Adobe cannot even send you a warning email let alone an invoice to warn you of these things.

I need to contact support! I tried to pay for a subscription but didn't realize the email address was incorrect when I entered my card details. I can't access that email, and I'm about to be charged; how can I cancel the subscription without accessing the account so the payment doesn't go through?