Account, Payment, & Plan

He utilizado al menos 2 cuentas para suscribirme a los Servicios de Adobe, una de ellas es jrbranas y la otra es engbranas. Me da la impresión que tengo duplicidades , es decir estoy pagando los mismos servicios en las 2 cuentas.Lo que quiero es consolidar todas las suscripciones en una sola cuenta.Ademas es mucho más complicado porque tengo suscripciones para un iphone, una tablet y un mac.Por favor escríbanme aclarando este tema. Gracias 

kredi satın alamıyorum yeni kredi kartı tanımlıyamıyorum

I had a trial and I missed the day to cancel subscription and it has charged my account. It is still in 14 day refund period. How do I contact Adobe to do this? It is really difficult to find contact details on the site. Thank you. 

Guten Tag,ich benötige Hilfe bei der Einlösung eines Ersatz-Gutscheincodes für mein Lightroom & Photoshop Jahresabo.Ende November 2025 habe ich einen Gutscheincode für das Lightroom & Photoshop Jahresabo gekauft und eingelöst. Normalerweise wurde dadurch mein bestehendes Abo um ein weiteres Jahr verlängert. Aufgrund einer Umstellung bei den Abos ist dies jedoch nicht korrekt erfolgt, sodass ich plötzlich zwei Abonnements gleichzeitig hatte.Der Adobe-Support hat das doppelte Abo daraufhin entfernt und mir als Ersatz einen neuen Gutscheincode zugesandt (Fallnummer: ADB-42688758-W9K7).Als ich den Ersatzcode letzte Woche einlösen wollte, erhielt ich die Meldung, dass der Code abgelaufen sei. Der Support bestätigte mir jedoch, dass der Code weiterhin gültig ist und lediglich deshalb nicht eingelöst werden könne, weil mein ursprüngliches Abo noch bis zum 08.07.2026 aktiv sei (Fallnummer: ADB-46009067-V4C1).Mein ursprüngliches Abo ist inzwischen ausgelaufen und ich habe derzeit kein a

Hi. Is anyone being billed after cancelling the subscription? I cancelled during the free trial (I was even sent a cancellation confirmation email) however they still tried to bill me. Please assist 

I needs a number to call or an email address to speak with someone.

Hi! Could I get a refund, i simply forgot to cancel my subscription as I was dealing with many stuff in real life.

I’ve been trying to cancel my subscription for the past three months and all I get is a spinning wheel of death.  I’ve let this damn thing run for an entire day and it never proceeds.   Please cancel my subscription or give me a phone number to talk with a human.  

Buenas noches,Había puesto mi PayPal para probar los siete días de prueba de Adobe. Lo utilicé una vez para corregir un PDF. Hoy me di cuenta de que se realizó un cobro de suscripción a pesar de que, según yo, lo había cancelado. Desde la primera vez, no he usado el servicio y quisiera saber si sería posible un reembolso del dinero, ya que no cuento con dinero extra para pagar por servicios no vitales.Gracias por su atención y espero su respuesta.

I have tried on every browser on my computer (Chrome, Microsoft Edge, and Safari) and the same thing keeps happening. The window pops up BRIEFLY and then the small red box appears at the bottom with “Something went wrong.” I saw online that maybe my work laptop’s VPN could be an issue, so I tried to change it on my phone. The pop up window appeared for a full 2 seconds before closing and the same thing happening. While the window is open on my phone, I can’t click on anything, and then it closes.A coworker had helped me purchase something a year ago because I didn’t have a corporate card. Since last year, I haven’t been able to change the payment information. Now if I buy anything, it automatically charges my coworker’s card. I need to change the payment method because this coworker is on a different team. They have a different budget and I can’t keep charging my team’s stuff on their budget.

I believe I am still within the 14 refund period, so I hope are refund can be processed

Cancel my stock a subscription and refund me please. 

I cancel a free trial and notice i have been charged an annual fee, how can i get a refund

Duplicate charges since October 2025. I opened a chat ticket a month ago and you only refunded 3 months. 

Hi Adobe, I am a Bangladeshi Video Editor.I want to buy Adobe subscription for whole year and keep repeating till i stop editing but do you know what is the issue i can’t a suitable adobe official pricing like Indians. Considering our country status the ideal pricing should be from 700BDT - 1500 BDT. I know you have official resellers but they charge from 5000BDT - 15000BDT per month which is almost equivalent to USA pricingSo, I am one of the millions of Editors from Bangladesh requesting Adobe to add Bangladesh as a region. As if we can buy this at a low price like in India. This is No brainer, millions want to pay but they don’t access to the right channel thus leading it to crack software use.  HM MirazVideo EditorDhaka, Bangladesh

I have my confirmation email where I canceled and was told my subscriptions would end on April 25, 2026. The payment today puts me in a mess. 

Please, how can I terminate my subscription? I tried using the trial and I want to terminate it, since it has come to an end

Buenas tardes, cancelé la prueba gratuita un día antes, sin embargo me llegó un correo indicando que se me hizo un cobro, quisiera un reembolso de ambos planes por favor.

Hello,I have had a monthly subscription to the Lightroom Mobile version since 2021. My last payment was processed through Google Play on June 7.Today, I noticed in the app that my subscription has been suspended and that I am being offered the option to start a new subscription. However, the new subscription costs more than three times what I have been paying. Until now, my monthly fee was 9.99 RON, but the new price is 37.99 RON per month.I was not notified in any way about any upcoming changes, and my subscription had been renewing automatically without any issues.I would appreciate it if you could explain what happened and why there has been such a significant price increase.Additionally, I couldn't find any information about how much cloud storage is included with the 37.99 RON/month subscription.Thank you in advance for your clarification.

Добрый день.23.06.2026 списались средства за оплату годового плана ПК для фотографов в размере 2865.60 турецких лир26.06.2026 я отменила подписку.и прошу вернуть обратно на карту средства за неиспользование тарифного плана.и пояснить в течение какого времени средства зачисляться обратно?

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? Thank You,Barry 

Adobe ID: <removed by mod> Case number: ADB-46048947-W3K1   Issue: Subscription InquiryMoney stop charging me money be a good person. You’re a big company. Here’s my information to cancel it now or I go crazy. Adobe ID: <removed by mod> Case number: ADB-46048947-W3K1   Issue: Subscription Inquiry I have been trying to cancel my subscription to Adobe for a minute now they won’t let me they won’t answer my emails every time I try to cancel this Manager subscription and then I have to update my payment method, but I don’t wanna payment. I’m trying to cancel I don’t wanna pay and every time I go to manage my account please cancel my fucking account. Here’s my information. Just do it before I go crazy and do business and start destroying our community for him  

결제를 취소하려고 하는데 취소 확인 버튼이 모바일이든 PC든 둘 다 처리가 안됩니다. 그리고 결제가 두 번 처리되어 기존 금액의 2배가 지불되는 상황이 발생했는데 이 부분도 제대로 환불 처리 부탁드립니다. 

Hello. I recently discovered that I had two Adobe subscriptions. I had already canceled one of them and believed my subscription was fully canceled. I continued to be charged monthly without realizing another plan was still active. I have now canceled all plans. Because this was an honest misunderstanding and I have already paid several months, I kindly request that you waive the early cancellation fee and review my account for any possible refund. Thank you.

Hello, Today I wrongly purchased Adobe Podcast subscription which I did not want to purchase but the payment already went through. I cancelled the service and never used it. Will my money be automatically refunded or do I need to request? Thank you