Account, Payment, & Plan

If my current Contributor account cannot be restored, I would like to know whether I am permitted to create a new Contributor account under my legal name. I want to make sure I follow Adobe Stock's rules and do not violate the Contributor Agreement. Please confirm whether I need written approval before creating a new account.

I subscribed for the adobe plan some time this year, I used it once . It was to amend my documents. Four days later, I unsubscribed on time and got a confirmation email that I have successfully unsubscribed. I was shocked to find my bank statement showing multiple attempts of withdrawals

군 입대로 인해 25.06월부로 어도비 구독을 취소 했는데 자꾸 결제가 됩니다. 환불 및 결제가 안되게 해주세요 ㅠㅠㅠㅠㅠ  돈이 자꾸 나갑니다 ㅠㅠㅠ  주문번호: RTSNWVFF33LV58XG6:649420:korean_local_card / 78,1000원 

Luego de transcribir una secuencia no puedo eliminar los silencios. Simplemente la opción no aparece habilitada. Apenas se lo básico así que si alguien pudiera ayudarme con peras y manzanas seria muy útil. Gracias de antemano 

I payed for my subscription twice and you said that one of the payment was to be refunded I have not yet received itWhat's up 

I chatted with Adobe online support to ask if the Photography Plan includes AI credits. The agent said "yes" and asked me to update my credit card info. I did that, but then the agent went silent. I closed the window because I hadn't decided to buy yet.A few minutes later, I got a bank alert that Adobe already charged my card.I never clicked "Buy" or "Confirm". Updating my card info is NOT an agreement to pay. The agent never informed me that updating the card would trigger an immediate charge.

Hello! As I mentioned in the head of the message, I would like to have a refund on the order, which is cost US$23.99. I will gladly cooperate with you on this issue, if you need this, of course. I hope we could resolve this problem. Thank you in advance! 

Adobe keep stealing money from my account. I cancelled all my subscriptions and blocked payments through my bank yet you continue to steal money from me. I am getting to a point where I physically cannot afford this so I am begging you to please stop! This has been going on for far to long! 

I cannot acces my membership and Adobe software:My account has 2 profiles; a personal and a company which profile is out of membership. I cannot host my personal profile as the company is still hosting it.So I am stuck… Please help!

Mein 20GB Foto Abo läuft noch bis 14.10.2026.Ich habe bis dato keine Zahlungsweise hinterlegt!Ich habe schon einen neuen 1TB Prepaid Code.Muss ich mein 20GB Abo kündigen oder kann ich es einfach auslaufen lassen und am 15.10.26 den neuen 1TB Prepaid Code eingeben?Was passiert, wenn ich später doch noch eine Zahlungsweise irgendwann hinzufüge?Gibt es dann ein problemn mit dem alten 20GB Abo, das am 14.10.26 auslief?Ist das Vorgehen mit dem auslaufen lassen und einen Tag später den 1TB Code eingeben richtig?Ist dann in LR und PS noch alles vorhanden (Bilder, Einstellungen, etc.)?Hoffe auf eure Hilfe, danke.

Ik heb met mijn creditcard betaald voor een jaar en per ongeluk ook nog een maandelijkse betaling geactiveerd. Die wil ik nu stopzetten. Daar heb ik jullie hulp bij nodig!

Was there a recent data breach at Adobe? I just woke up to 2FA login request in the app that I do not recognize coming from the other side of the world. I was asleep while this happened so the request already timed out. However- it means a hacker got my Adobe email and password (fortunately it’s a unique combo not used anywhere else). HOW is that possible and WHY would anyone want my creative cloud credentials? To use Photoshop for free? Bizarre.

I cancelled my subscription but was charged after the cancellation.

I’ve been using adobe acrobat pro XI for around 10 years in a printcenter. Suddenly when I open acrobat pro I’m getting a message saying that I’m on a free trial and have 30 days left. When I try to put my license back in I receive a message saying the license was either revoked or invalid. I spoke with adobe support but they can’t help me because acrobat pro XI is too old and it was a one time subscription. I realize that the licensing servers have probably been shut off but is there any way I can keep using this software?

I'm just trying to cancel and I feel like it's unnecessarily hard? And why is it so hard to get ahold of support? No chat option? Maybe I'm just missing it?

Hi, I have just negotiated a new annual plan for Adobe subscription after my price jumped on a rolling plan at the start of this month. I paid a price jump once in this month which would cover the 4 weeks after that payment date. When I rang up today to ask to renegotiate the price of my monthly subscription, the agent said that the new annual plan would begin today and a new payment taken - but this is only 2 weeks after I paid for the month ahead. I am therefore being charged twice in the month by Adobe which seems unfair.

Even though I cancelled my account, they are still deducting fees.I request that my account be permanently cancelled. 

Photoshop web credits even when generations indicate 0 credits!

I want to cancel my subscription for the AI Assistant for Acrobat and Adobe Acrobat Pro as I don't want to be charged another month. However, as I try to complete the cancellation via the "Manage Plan", the page does not load. I have tried numerous times the last 3 days and every attempt was unsuccessful. Please cancel my subscription or indicate another working way. Today is my billing day and I don't want to be charged for another month. Thank you, Katerina

Cancel my account 

I want a refund got charged for this money got taken from my account seems like you guys are stealing money there was no way to cancel until my account got charged what a scam!!

I have credit in my account but still telling me that i need to upgrade, i cant sign in in my <Removed by Moderator>, i have 2000 credit, it is taking my to my other email, can you solve it pls

I have a monthly subscrioption and was just billed on 7/27/26 for $239.88. That is not correct. please explain why? 

Hola. Quiero cancelar mi suscripción de Acrobat Pro, pero el sistema me está cobrando $61.200 por cancelación anticipada. No quiero continuar con la suscripción. ¿Podrían revisar mi cuenta y cancelar el plan sin aplicar este cargo, por favor?

Could you please send me all invoices for the year 2025? I was advised to contact support directly regarding this request.