Account, Payment, & Plan

Hello, I would like to ask for a refund. Yesterday I got a notification that my PayMaya has paid PHP 3311.84 after paying PHP 870.24 for Illustrator since September 26. I want to receive a refund on the PHP 3311.84. I'm using a student account under my university's name. Please respond as soon as possible.  

A questão é que não fiz a compra e apareceu como tivesse feito.

Just saw that I'm trying to be charged for my subscription it will not let me cancel the subscription and I have not used the subscription. That account is no longer active and I am not paying for something that I'm not using

Hello, My Behance project was recently flagged as “Spam” and set to “Not Shared” by Behance. Project: https://www.behance.net/gallery/253958141/-REDESIGN-DE-PERSONAGENS This is an original creative portfolio project focused on character redesign, illustration, visual development and art direction. The work was manually created and published as a legitimate portfolio case study. I received an enforcement notice identifying the violation only as “Spam”, with the action listed as “Not Shared”. The notice did not specify which element or activity triggered the classification. I have already submitted an appeal through the official Behance appeal process. Before doing so, I also removed the external promotional links that were previously included in the project, in case they were interpreted incorrectly. I have never used this project or my Behance account for bulk messaging, automated activity, artificial engagement, purchased views/likes, or other forms of spam. I would appreciate any cla

Hello, I have a slightly unusual question. I’m a young beginner photographer, and Lightroom is very important for my work. Unfortunately, I currently have limited financial resources, so paying for a subscription is difficult for me. Where I live, I have access to a cracked version of Lightroom that I could technically use without being detected. However, I’m Muslim, and for religious and ethical reasons, I don’t want to use software that belongs to someone else without permission. So I wanted to ask Adobe directly: would you give me permission to use a cracked version temporarily in my situation? If not, I completely understand and will respect that. I would simply appreciate it if you could tell me whether there is any legal free, student, beginner, or discounted option available for someone in my situation. Thank you for understanding.

Annuler mon essai gratuit  

Hope Biosciences Research Foundation (HBRF) is a U.S. 501(c)(3) nonprofit organization that has historically received Adobe nonprofit pricing through TechSoup. Following Adobe’s transition to Goodstack for verification, we were surprised to learn that we are no longer eligible.Goodstack has fully verified our nonprofit status and my association with the organization. The denial is not a verification issue.After escalating our case to Goodstack Senior Support, they determined that our correct primary classification is “Medical Research.” We do not dispute that classification. The concern is what Goodstack told us next:Goodstack stated that organizations classified as Medical Research are ineligible because “organizations within the broader Health & Medicine category are currently not eligible for Adobe’s nonprofit program.” They further clarified that these are eligibility policies established by Adobe that Goodstack is required to follow.However, I have reviewed Adobe’s published n

I forgot to cancel my account as the plan I had forced me to pay for the full year due to it being a student account. The renewal just happened… can I request a refund for the renewal pay that I didn’t want?

I am having a terrible experience with Adobe customer support. Two employees on the phone line, who were in principle very nice and helpful, but couldn’t solve my query immediately suggested a callback at a precise time but did not deliver.The second even asked me to go to my office at said time to try troubleshooting the issue with a different computer than my own. I went there, expecting the callback, but did not receive it. The operators seem sincere when they suggest the call, yet the call never seems to happen. Can someone explain what is going on here? I have spent over 100 EUR on the Adobe hotline, for which reason my phone provider has now capped my calls. This is service is frankly infernal.

I have been charged monthly for something that I am not aware of and do not use. These charges have continued for several months, and I would like to understand exactly what I am being charged for.Could you please investigate this issue, explain what the charges are for, and cancel any subscription or service associated with them if applicable? I would also like to know whether I am eligible for a refund for the charges that have already been taken.I would appreciate your help in resolving this as soon as possible. Thank you.

I cancelled my Adobe scan monthly subscription immediately which was accidentally subscribed, i.e. before expiry of trial period but google acknowledgment email for subscription cancellation says no refund. Is there some error. I saw there was trial period of 7 days. Why was it charged immediately and will I be getting a refund?

J’ai une licence Creative Cloud Pro que je souhaite transférer vers une nouvelle licence qui est payée par l’école MJM dans laquelle j’enseigne. Comment faire ? 

Minha conta está sendo usanda em Dois MACs, então:PARA DE QUERER ATUALIZAR A SENHA TODA VEZ!PARE DE DESLOGAR AS CONTAS QUANDO UM ENTRAR!só quero trabalhar em paz.

Hello, I have problem with my monthly payments, I am a student and my monthly bill has increased for no partycular reason Can someone please explain how to I go back to paying only student subscription, bc I see that you can still chose that planThanks!

Hola, necesito ayuda para recuperar mi suscripción de Lightroom. La suscripción está asociada a una cuenta de Adobe a la que ya no tengo acceso, por lo que no puedo iniciar sesión ni administrar mi suscripción. Quisiera saber si pueden ayudarme a recuperar el acceso o transferir/recuperar mi suscripción en mi cuenta actual. 

Why is the Adobe Reader app asking me to update my payment method even though my subscription is still active? My subscription is valid until August 30, 2027.

Hello,I canceled my Adobe subscription approximately three months ago. At the time, I was offered three free months to stay on, which I accepted. I understood this to mean that after the three months ended, my subscription would simply lapse and I would need to actively resubscribe if I wanted to continue.Instead, I was charged, and I've since discovered the subscription auto-renewed into a paid plan. I did not receive any renewal notice or email ahead of this charge, and I have not used the service during this period.I'd like to request a full refund for this charge, as it was not my intention to continue the subscription. Please let me know what you need from me to process this.Thank you,Daniel 

Apparently yall have been charging for 2-3 months for my adobe account that I canceled back in June. Even when I check subscriptions it says that there are none and that I’m using the free to use portion of adobe. So why am I getting charged, and will I get refunded?

My Primary Account is Closed in which i started my subscription but my main account is there in which i want my Subscription! I'm unable to access 'kh' account i can only access 'an' account, i want to transfer my subscription to an account  

what is the billing customer service phone number?

 Hello. I have a disc containing the full suite of Adobe software, but unfortunately, I don't have the product key. I don't have the original box, and it isn't registered to my Adobe account either; I only have the disc itself. It isn't installed on any of my computers, and it is a very old disc—I believe from 2014. How can I find the product key so I can install the software?

The plan was left for free after paying

I canceled my subscription the same day I paid for it by mistake. Thinking to pay $9.99 or 10.99 but the deduction was made for $119.99 on 08/09/26. When will I be refunded?I looked it up on the day I canceled my subscription it would be refunded within 14 days from cancelation but it's past 14 days. Can I get my $119.99 back?

I'm a high school student, and my student account was terminated with no further explanation, even thought I'm still an student and should have access to the plataform as the high school pays for it.Not only that but my projects on Cloud disappeared too. 

لقد قمت ب اشتراكي بالخطأ وثاني يوم تم الغاء اشتراكي وقمت بالتوجه إلى جوجل صارلي الان ٥٥ يوم من حالة طلبي وفي الاخير قالو لي تواصل مع المطور