Adobe Aero

I have created 3D animations and created QR codes to scan, but after scanning some objects disappear  

Hey everyone,   We’ve made a tough decision and wanted you to be the first to hear that Adobe Aero will be shutting down permanently on November 6th, 2025. This was an incredibly difficult decision that we didn't make lightly.   What This Means: · Adobe Aero has always been free of charge and there will be no impact on your subscription. November 6th, 2025: Aero will be removed from Creative Cloud, Apple App Store, and Google Play and will no longer be available for download or installation. For users who already have the app installed on their device, the app will continue to operate, and users can still download Aero files. · December 3rd. 2025: Aero will be decommissioned, and users will no longer be able to access files. Aero scenes (.real files) will stop working for both the authors and the viewers of the experiences. December 16th, 2025: Aero user data will be removed from Adobe’s servers.   Support during transition:  For more inform

 Export to .gltf crashing Not sure why Does not crash with .realCan someone please fix this? App version  0.24.6 (#787) (SHA1 = 9d47660)macOS SequoiaVersion 15.6.1   

I've spent a good amount of time building a scene in Aero (desktop), and tested it earlier today with a link generated in the desktop app. I tried again later today when more was complete, but no links are being generated. I've created duplicates, logged out, logged in under personal profile then opened .real file, but nothing has worked. How can I generate a link again??

Dear community,  I am having problems with creating link for my project? Does anyone have the same issue?  I am using my company account, and have issue. I tried to download it and transfer to my personal account to create the link but to no avail. Can anyone advise me? I need this project for a presentation and it is quite urgent. I am using desktop window version 0.24.4 and ipadOS 2.24.1.  Thank you !

I'm Mark Hellar, Technical Community and Content Manager for Adobe Aero. Adobe Aero is the most intuitive way to build, view, and share immersive AR experiences.   We are excited to have you here and looking forward to hearing from you. These forums are primarily for questions, feature requests, and project support.All posts, ideas, and content from our previous community platform will show up shortly, so you can continue previous discussions if you are coming from User Voice.In the meantime, feel free to post new requests, bug reports, and ideas! Again, thanks, and we are glad to have you here!Thanks,Mark and the Aero team

Hey,I am looking to see if there is a work around within Aero that would allow me to have multiple image anchors, each with an accompanying asset that triggers individual audio when tapped.The context is an illustrated storybook. Each trigger illustration has an accompanying audio file story which I would like to be played to viewer when viewed through the app. I have been using a disc asset anchored to the illustration as the behaviour trigger (play audio when tapped). So far the user interaction goes:-User views illustration through Aero-gold disc is viewed floating above illustration-User taps disc asset-Relevant audio plays So far, so good. But I would like users to be able to repeat this process with multiple illustrations without having to exit the experience to enter a new one, simply turning the page and viewing their next chosen illustration (and its related assets) through their camera . Any advice would be much appreciated.

Hello everyone,I’m a creator from Vietnam. In Vietnam, when I scan the QR code (the first time using the AR product), I can use the AR experience without having to download the Aero app from the App Store.However, some of my friends in Korea have to download the app in order to use my AR product.Could you share how the AR product works when you scan the QR code in your country?Thank you for your attention!*I’m referring to the very first time you scan the QR code via Aero.

today I can't creat link for my project. Anyone know what happen?

Ich scanne den QR-Code mit dem Android-Smartphone und folgende Fehlermeldung erscheint: "Beim Laden der Szene ist ein Problem aufgetreten Überprüfen Sie Ihre Internetverbindung und versuchen Sie es erneut."An der Internetverbindung liegt es nicht. Alles andere funktioniert. Die Szene ist etwa 2 Jahre alt. Damals hat es noch funktioniert. Die AR- Entwicklung lässt extrem zu wünschen übrig. Bitte Fehler beheben oder mal kommunizieren ob das in Zukunft überhaupt noch funktionieren soll oder ob das Projekt gecancelt wurde. 

Hi everyone, I’ve run into an issue with Adobe Aero today. It suddenly stopped creating or updating links. Everything was working fine last week, but now I'm stuck. I’ve gone through all the related posts on the forum, tried all the suggested solutions, and even had chats with two Adobe agents today who guided me through more troubleshooting steps. Unfortunately, nothing has worked. I’m in the middle of a university capstone project and can’t progress without this feature. Does anyone know if this could be a server issue? Is Adobe Aero down or just broken right now? Any help would be appreciated! Thanks in advance.

Aero files are not synchronizing. I have checked all possible options: errors on behaviors,  files and assets sizes, re-starting computer, shutdown computer, internet is working, check browser and the last one, checking if my antivirus app is stopping Aero or Adobe synchronizing files. I tested with minor changes for previous files, but nothing works. Nothing, Frustrating as I can't create a new experience because customers already have an innitial QR code that I can't change. Please help with this matter. V_0.24.4

Hi there, I can't seem to import anything into aero, sometimes it works, sometimes it doesn't with most pics and stuff but Import function in general doesn't work and i can not force the program to display any of my 3d assets, no matter how little and optimized they are. It starts loading with "optimizing import" and never finishes. I already reinstalled, tried different version, tried on mobile version, deleted app data info, NOTHING seems to work, any idea??? Have a great day,Flora

Hello, it's my 1st time using aero. I'm trying to import some blender models in the .glb format but this error pops up. I read that .glb is the format u want for 3d, but something has to be wrong. My friend is opening this file on his pc no problem. Has anyone encountered this issue before? 

Is Aero development still on-going or will there be no further upates?

I want to put objects below the ground plane but there is a shadowy plane at the ground level. Is there a way to turn that off?

Aero still isn’t generating shareable links, and it looks like everyone is dealing with the same issue. Unfortunately, there’s been no meaningful update from Adobe. It’s been several days now, and you’d expect at least some official communication by this point, something to confirm they’re aware, actively working on it, and ideally, an estimated timeline for a fix.  Since we’re all in the dark, I’m wondering if anyone has looked into alternative platforms. I’ve been trying out 8th Wall, but the learning curve is real. It’s not as intuitive as Aero. For example, triggering an audio event when an image is tapped feels like a coding task, not something handled by a simple dropdown or toggle. Has anyone found any other tools that are easier to use or better suited for quick deployment? I have an event coming up on the 14th and I’m seriously concerned I’ll need a reliable Plan B.https://www.thefacesoftheunknown.com/stories-from-the-creek

Is there a build that wil work with the Apple Vision Pro?

Report! aero server failure, resolved in Japan.

I have tried for days now, but I can't create links. From the comments of others, I can see that many are experiencing the same issue. I really need the links/ QR-codes for my project today!!!  Is there any updates or possibility of it being fixed today? Is anybody still able to create links and could help me? I have the real. files and only need the QR-codes

I have products and links based around clients and customers and ive been getting complaints that their links are now working anymore. I cant update links or create new stuff PLEASE HELP.

Aero will not share new projects or display existing projects. Many users are reporting this - please respond