Adobe Aero

Hi there, I have checked the "snap anchor to the ground" option and placed an image sequence asset on the second floor with occlusion masking but the anchor point seems to be shifting around when I go up and down the stairs. (see attached video clip) Is it supposed to be that way? If it is, object/asset alignment problems will occur, especially when creating an AR experience across different height levels where there are staircases or different floor levels.Is there any other ways to overcome this issue? Any help will be appreciated. Thanks! Another problem is that when I activate the AR from the link or QR code from the 5th floor for example, it will regard that as the floor height and I could see my image sequence asset on the 6th floor.It would be nice to have a feature or function to get the altitude of the user and set the anchor point accurately. For example, when I activate my AR experience from the 5th floor, the asset should be on the 2nd floor corridor.

I recntly got back to usig aero and am loving the new interface. I set my action to start automatically and saved as a .real file but it does not start automaticaly. I do not know if it is because i have the Aero app on my phone and it is opening in there but I have to hit preview. is there a way I can test it to see how those that I share it with will view it? I created the experience in the Aero app on a Mac laptop running Monterrey 12.7.2. I used my own 3D animated cartoon Rabbit which I animated in Mixamo. I am playing it on an updated    pro Max and it opens automatically in the app. I do not want my users to have to click to play  to see the danciing Easter Bunny. 

My character model comes in looking really janky and I can't figure out why. The model was created using the Polycam app (photogrammetry), exported as .OBJ, then the whole .OBJ zip folder was drag-and-dropped into Mixamo to rig and add an animation. Then it was saved as .FBX (binary) and imported into Aero desktop, where I added the behavior (the Mixamo animation) and saved as a Dimension file (Aero Experience) on the Creative Cloud. But when I open it on Aero mobile app on my iphone, the character model looks bisected down the middle and really distorted and damaged looking. Any ideas what is going wrong??

I get this error When I click the link in the accept invitation email

Second post - first was marked as spam. Briefly, sysadmin at a university. Aero on some lab machines will not display an imported image, just a placeholder frame with position controls. On our office machines we can create a file with an image (jpg, png) and it works fine. On the lab machines this image won't display in edit or preview, but does when viewing through the shared QR code.Windows 10 (Active Directory bound), Aero version 0.18.4(#243). Graphics card (functioning) Geforce GTX1060, (non-functioning) Geforce 730. I did update graphics drivers, uninstall and reinstall, including removing both Aero folders under appdata\roaming.Attachments show file on phone, but missing image in Aero.

Hi, im trying to use aero app to open any project from my computer, and it just cant find surface, its not even making dots like its seems in the tutorials, its just satys on - searching for a vertical surface. I have iphone 14 pro, is this the problem? Or its something from the app iteslf?ive tried also without the app, still not working..

So I'm not sure as to why this is happening, since it was working fine last week, but suddenly when I open the application it shows the interface, but the content I'm supposed to work with is blank. I've tried rebooting my computer, as well as uninstalling the software 3 times. Has anyone else been experiencing this issue, and does anyone have a solution?  

I've tried opening Adobe Aero 0.18.4 on several Intel-based iMacs and all I get after the Adobe login is a blank Aero window shown below. I've also tried it on a M1 Mac mini, but I get the same result. Does anyone have any suggestions on what I can try to get it to work? 

Ive created numerous scenes in adobe aero i used to have no problem with them loading but since its been updated none of my old or new scenes load at all?  does anyone know why this is its very frustrating 

Hi!I have a Samsung s22. Why isn't Aero viewer working on every phone (are there more models that have this problem?)? Are you going to solve this? Best,Maria

Today, when I had the opportunity to present a city guide created using AERO to a client, I received a message on my client's Android Google Pixel 6 saying, "The model you are using is not authorized to use Aero in this country." Presentation failed.The location here is Tokyo, Japan. AERO should recommend Google Pixel 6. What's the problem? What should I do?

Something that totally trashes Aero for me is the appearance of very fine lines at top edge of bitmaps where there's transparency.  No, it's not a rogue line of pixels with colour values, they're totally transparent. Have even been into images and cropped down, to be absolutely sure.  These lines appear both in pngs and also using photoshop (been using photoshop for 25+ years, so there's no error here!).  Makes me question why I subscribe to Adobe Cloud really, because if Aero's no good, won't need the cloud thingy.What really sours the Adobe experience is their tech support which to be honest I dread engaging with because there's and underlying element of sabotage built-in.  What do I mean by this, well, you ask a serious question, they tell you to reboot your applications, or as one support said, he wanted me to open a .jpg.  I explained that .jpgs don't have transparency option which he should have known!  He then proceeded to do the pretend and well ac

I am on windows 11 and my aero app immediatly crashes after opening. I've used it before with no problems so i dont know what happend. I've reinstalled the app many times, even an older version, but no change. Anyone know how to fix this?

I was able to load GLB on the mobile version of the app, but the recently updated version fails to load and the app crashes. why is that?I have an iPhone 11 and the app version is … 2.20.2 (28).Until now, I was able to read up to 11 to 30 MB without problems.The app crashes with [@converting(file name)].I would like to go back to the previous version. . .

HI ALLI HAVE AN IPAD WITH V17 AND AN EXPERIENCE THAT RECOGNIZE VERTICAL WALLS.IN ANDROID RUNS BUN IN IPAD THE EXPERIENCE LOAD ASK TO FIND A VERTICAL SURFACE BUT NEVER FINDS ONE (EVEN WITH TEXTURES)

Dear Adobe Community,  Saw that this has been an ongoing issue for awhile now. Yesterday I downloaded aero, played around with it, and was able to use it seemlessly. Since today, I cannot create a link to ANY of my projects to save my life. Even the ones I already created a link for yeterday, and since than made absolutely no updates to them. Oddly enough, the already published QR codes for my project from yesterday are working seemlessly, I can view my models in AR on my phone, yet I can't create a new link for them.  Seems like an error. The "Unable to create link" appears instantaneously, when I click the button.Like, if I wanted to open a website without any network connection.  Is there a reliable workaround?  MY SPECS: (sorry, not sure which is relevant) iMac (Late 2015)- Processor: 3,2 Ghz Quad-Core Intel Core i5- Memory: 16GB 1867 Mhz DDR3- Graphics: AMD Radeon R9 M380 2 GBThanks a ton in-advance, if anyone can throw m

Hi, Whenever I try to place an asset or create a scene I get a black screen with the constant "finding surfaces" message and icon. I have made sure the app has access to the camera and have deleted and reinstalled several times. The phone  an iPhone 12 max . Any advice welcome.

Hi on multiple iOS phones there is an error when starting the experience.  Please see part of it below[2024-03-01 18:55:141 Precompiled shader notfound. 4e58b2a0cfd695e92ee2795a68586-- Pass state --Pass name: pickIDPass type: Graphics-- Hashes --Vertex layout Hash:d243d6c78b8d8bed7f5d05b8c7db76cRender Request Hash:6536ce75855a5d4da652372271cf9eMaterial State Hash:811cb22b4b52e95ea7a0bd31e3bca4c5- Drawable geometry stateJoint count: 255- Drawable material state --MaterialType:1DoubleSided: 1AlphaMode: OPAQUE

Has anyone had an error report after closing Adobe Aero For desktop.  I am using an Imac Pro running Sonoma OS.  Could it be that Adobe has not updated to a newer version of Adobe Aero?  I have not had that error before.  it started showing up several weeks ago.  

Has anyone had an error report after closing Adobe Aero For desktop

When I import a character from Mixamo to Aero, the character be solid, yellow, no texture. There is no way to import the materials from the character? 

Since today I'm not able to load animations. App asks me to check internal connection. I'm pretty sure it's good. Does any has the same issue?

Hi, Maps re not displayed When Location anchor selected. following error is shown in the command prompt " [2023-08-28 19:35:02.430] [error] [TilesetContentManager.cpp:731] An unexpected error occurs when loading tile: Unknown exception" 

PNG sequence not displaying. Aero Version: 0.23.4Equipment: Macbook Pro 13, Sonomo 13.2.1;  ipad and iphoneScene: 3 assets Asset 1- layered png created in Procreate, edited/exported from Photoshop.   --No problem with Asset 1Asset 2- Animaged PNG sequence of a heart, created/exported: Procreate, then zipped and dropped into Aero.  duplicated 20 times within Aero.Actions: tap > play image sequence > pop sound as it dissapears > show 2 heart instances.--No problem with Asset 2Asset 3- Animated PNG sequence of a label, created in Procreate, exported and zippedDrag and dropped into Aero.  Works perfectly in preview mode.Attempt 1: Action: tap asset 1 > show label > play image sequence > tap > close labelAsset 3 does not appear when viewing from shared link or QR codeReturn to desk top versoin: Asset 3 is now not visible regadless of "eye on" or "eye off" no way to make visible to me, I see the XYZ controller box for Asset, no asset. &

I have created an Adobe Aero AR project using Geospatial. But whenever I scan the QR code and want to see the AR experience, the app closes. So it hangs up.