Adobe Aero

Hi Adobe Aero Community,  I am getting issues and strange artifacts when importing .png images with transparency into Adobe Aero (Windows - Desktop).   Here is a .png file of an arrow that I added into the application. As you can see there is a small white line that appears at the edge of the image. For some reason this issue is consistent with all images that I drag into the software. Is there something wrong with the image format I am importing? Or is there another issue I should be looking out for?  Thanks,  -Ross 

I recently created a project using Aero Desktop app (Version - 0.15.4) on mac OS Monterey 12.5.1. I later edited it using AERO mobile (Version - 2.16.8 (93)) on my iPhone.  I am unable to open the project on my desktop app anymore and it is throwing below errors:1. Download the latest version to access this content.2. Couldn't open the file with the version 7.0.0 I am attaching the screenshots and this is affecting my productivity. I am expecting both Mobile and Desktop versions will work. Any help will be appreciated! 

Hello,I can't import the FBX or GLB. 3D models with textures. the textures appears wrong way. I tried everything but doesn't work. I tried vray material with bitmap, standard material with bitmap, subsrance painter pbr materials, all of them appears wrong way. Can you help me pls?

Hi,I cut my painting in layers and then save each layer individually so I can have them as an image with no background in aero. It worked for all the bigger images.  However, it looks like all the small ones (size of beads or eyes) or not keeping the transparency when I import them into Aero. I tried the mask and the alpha channel.  My files are all saved as png.  No matter how I try, the small images don't keep the transparency in Aero. Any suggestions?  Thanks a lot!!

Hello, I am working on an Adobe Aero project and would like to know if it’s possible to import and display a 2D video (e.g., MP4 format) within the AR environment. I attempted to import an MP4 video file, but I received an error message saying "Import type not supported."Could someone please clarify whether Aero currently supports 2D video files, and if so, which formats and specifications are compatible? If 2D video is not supported, are there any recommended workarounds or alternative methods to display video content in Adobe Aero?Thank you for your help!

Hi all, Aero seems to be a great software with enormous potential, I am excited to test if I could place buildings on site for staking plan, to look at the massing on site. However I noticed the axis in Aero is not the same as any other 3d software, hence the location basically doesn't work. Is there a way, under geospatial creation mode, to have the origin set to the "world origin" instead of the anchor point, so that the location of the asset can sync in Aero?Thank you very much! 

こんにちは。少々困っています。黒くて大きな球体のオブジェクトの中に入ると、円形のマスクが自動的に表示されます。安全上の問題で表示されのですか？どうすれば、完全な暗闇を作れますか？

Hi guysI am having issues with the visualization of a 3D model. I have uploaded the .real and the GLTF file here:https://drive.google.com/drive/folders/1WaE1GhASIWkX0-zQssOjjyfdygv9tQPS?usp=sharingIt is perfectly visible in aero, and its preview, but once i scan the qr code i can (often) see it, while others can just see a black square on the floor.I have checked the scale, normals, reduced at minimum the number of polygons.I have uploaded it on sketchfabb and other 3D visualization tools and the objects seems ok.I am using Iphone 12 and friends of mine recent android phones and even iphones.I would like to understand what am i doing wrong and how can I fix it.Thank you in advance 

hai I just bought iPad Air m2 2024 .from beginning I log in adobe aero , there no free starter assets appear on my iPad.it just loading for hour ..I've try difference account but still the same..loading..please help me resolve this problem.tqvm

I recently logged in new adobe aero and my starter assets don't work. I've tried it on a few iPads and it's the same result. I only see the icon that it's loading and after 2 hours the starter assets don't show up on the screen. I need a way to fix the problem.

Hi,I’m developing an AR experience for a project and testing location-based anchors in Bratislava. I’ve placed anchors at several locations and tested them in combination with masks, as the project is site-specific. I used various devices, but I frequently encountered either an "unable to determine device location" message or, after some time, an AR projection appearing in the wrong place. I even tested it on an iPad with LiDAR. Is there any way this can be fixed, or are location-based anchors simply not reliable in an urban setting?Many locations just didn’t work. Thank you for your response.

Hi Adobe team, I am writing from South Africa in hopes to find out whether there are any plans to launch this technology here? I would also like to know if, in the case that there are no plans, it would be helpful to put forward a case to your team, explaining how we intend to use your platform. Reason being, I see that your team encourages businesses to share intuative ways of using the platform. We intend to use it in a way I have not seen in any showcase, within the large ISP (Internet Service Provider) industry of South Africa. I appreciate your consideration.

I want to upload around 800md gtlf/glb file on aero, but it's cruing several times, pls suggest what i do

Hiya is there a work around for those who cannot generate links due to account restrictions? My account is linked to my university for the student discount however it now means I cannot generate links because of that. Is there any work arounds for this? If not are there other ways/applications I can use to create AR work?

Hi Im new to using adobe aero, is there a way of importing animations made in procreate dreams into aero. What file formats does this need to be if so?and is it free to share a qr code link to someone without access to adobe creative cloud? 

I am trying to make something rotate - like a wheel… but it rotates around a grounded center point, even though I have "CENTER" as the Pivot point… it still has a blue "grounding" anchor at it's base… so what I make it spin on the z_axis… it rotates around it's bottom… not lie a wheel… I just tested again but this time I grpuped it to itself… and now it works as expected. Another test with a pre-made objects from the Abstract shapes library (the star) also yeiled the same unexpected behaviour as my imported circular image. But when I grouped that, it works.

I removed a large audio asset but it still seems to be taking up space in the filesize. How can I remove 'unused' assets in Aero? Thanks.

Hi I've tried on both my mobile and my iPad however the glb are greyed out and not letting me import. I have tried to different files from different programs. 

Hi all, a bit concerned about the ongoing development of Aero - it seems to have stalled over the last year or more! Very little seems to be being worked on and am concerned as I use Aero for AR print experiences for clients.i moved over to Aero when another software company AR offering that I had been using for over ten years, decided to up the price to £200 a month from £35!! I lost ten years worth of development projects including two published AR books and countless other AR enabled print products as it was too expensive to continue using.I am nervous about creating anything else now with Aero as it seems to be at the bottom of Adobe's list for support and development.(I am beginning to wonder if Aero is now even on that list!!)  I love Aero but I don't want to end up creating tons of cool stuff only for it to be scrapped. Please could someone allay my fears! 😧 

I can't create links.This error recurs from time to time, and it usually lasts all day. sad   

Hello Aero Community ! We are currently developing an experience, where the goal is to augmented a complete street, like 300 meters with visuals, 3D rigged stuff and animation all along, instantiated particules animations etc. We tested multiple files, one making 19,5mo and an other one of just 8,5mo (less things, no particules) but its still crashing 4 times out of 5. How ever, we have a similar structure on both files, the structure remains complex.We tried to remove different assets, just to see if the file is too heavy, but its seems to be unstable, random, sometimes it works fine and the next five minutes after it doesn't, it makes no sense. Does any one have already experience that type of issue ? Is there a limitation on the numbers of triggers, actions ? We have optimised textures by crushing them in "PNGYU".The first Triggers as about 27 actions and the 14 other triggers as about 4 actions each. And the AERO file compte no one less than 27 fbx. Those, are t