3ABNPublishing
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3ABNPublishing
New Here
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‎Nov 20, 2017
04:11 AM
It's interesting that when you go to make a complaint, or suggestion that you can't select Photoshop as the program you want to ask a question about. After updating to it for the second time (first time when it first came out) this weekend, Photoshop won't open half of my old files. Giving me errors that it's not a valid photoshop document, etc. When others not on High Sierra can still open them.
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‎Apr 17, 2013
02:15 PM
We are experiencing this issue, and our document does have an original creation date of 2010 (as reported in File>File Info...). So maybe you are onto something.
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‎Apr 17, 2013
01:50 PM
I should mention that the ProtectiveShutdownLog log entry about "Delete Hyperlink Destination" is not part of my issue. Here is my pastebin link: http://pastebin.com/jdJve3si
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‎Apr 17, 2013
10:36 AM
I have a coworker getting the same error under the same circumstances: "Error Code 0x20705: "The content is locked and cannot be modified."", as recorded in the ProtectiveShutdownLog file. It happens when importing InCopy content. We'll try the suggestions of how to isolate the issue, and report back if we find anything.
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‎Jan 31, 2013
10:42 AM
Thank you so much for suggesting that! I was having the same problem, basically a beach ball every few seconds when any document was open. Couldn't even hardly adjust Photoshop's preferences (with an image open in the background), because it would constantly hang and all the option controls were intermittently (most of the time) unresponsive. This is an a new iMac (late 2012 model); used Migration Assistant to move from my old 6-year-old Mac Pro, but reinstalled CS6 on the new machine just to be safe. It was like I was running CS6 on a computer from the 1980s. None of the performance settings helped, and I don't have any custom plugins installed. But the moment I changed the text engine to Middle Eastern, ta-da! Like magic it made everything run 1000x better.
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‎Feb 20, 2012
10:27 AM
I hope I am posting this question in the right place; I cannot find a Adobe Support specific forum. I am getting updates on my support cases from Adobe via email. However, they appear in Finnish. But, I don't speak Finnish (no offense to anyone from Finland); I speak English. Here is a copy of an email I received today: Tämä sähköpostiviesti on vastaus tukitapaukseen #xxxxxxxxxxxxx jonka Michael xxxxxx on lähettänyt. Jos haluat vastata tähän päivitykseen tai tarkistaa tapaushistorian, kirjaudu sisään Adoben tukiportaaliin verkossa ja hae tapausnumero kohdasta "recent activity" ("viimeaikaiset tapahtumat"). Jos lisätietojen lähetys on tarpeen, voit tehdä sen avaamalla tapauksen ja lähettämällä päivityksen. Jos sisäänkirjauksessa on vaikeuksia, katso lisätietoja Adobe-tunnuksen ja -jäsenyyden usein kysytyistä kysymyksistä. Kiitos, Adoben asiakaspalvelu Does anyone know where this language setting could be chaged? I logged into my account and looked under the notification and address settings, and don't see anything related to language preference.
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