Hi @mo_6767,    Thank you for sharing the details. It seems we need to analyze the logs and the environment. Please ask your Admin to raise a support ticket with our Enterprise support team via the Admin console.  Here is the link: https://adobe.ly/4279obx   Please let me know if you have any further questions. ~Tariq ... View more

Hi @master_shifu0726,    Thank you for reaching out with your question, and sorry for the troubled experience.  Please check this help article on: how to install Acrobat for Microsoft Teams. Installing Acrobat for Microsoft Teams provides powerful document management and editing capabilities of Acrobat directly within Microsoft Teams. You can easily view, annotate, and share PDF files in Teams.: https://adobe.ly/4j5sZyR   Let us know if that helps. If this doesn't help we can either discuss this issue further here in Community alternatively you can ask your admin to raise a support ticket from Admin console a dedicated support team will assist.    ~Tariq ... View more

Hi @daithí_mor,   Thanks for reaching out with your question.  This discrepancy can occur due to differences in how applications access and display fonts, especially when operating system updates alter font handling.    Verify Font Installation: Ensure that ‘Gill Sans Light’ is properly installed and accessible to all applications on your Mac: Open the Font Book application. Locate ‘Gill Sans Light’ in the font list. If it’s not present, you may need to reinstall the font.   Let us know if that helps.       ~Tariq ... View more

Hi @zesty_melody6643,    Sorry for the troubled experience, and thank you for reaching out.  It is very hard to suggest anything when there are multiple variables at play for this issue.    Kindly let us know the following:  1. Acrobat version number: https://adobe.ly/4j5pk45 2. What is the error message?  3. Are those .docx files stored locally on the machine?  4. Is there any security applied to these docx files?  5. The fonts used in the files, are you allowed to embed those fonts?   Will be waiting for your response.    ~Tariq ... View more

Hi @george_4848,   Sorry for the troubled experience. Could you please check these domains are allowed in your network: https://adobe.ly/3XPk5Nj;   Also, try asking the affected user to try login on the browser: https://adobe.ly/42wjj9E and check if they are able to access sign services.    Let us know how it works ~Tariq ... View more

Hi @mo_6767,    Thank you for reaching out, and sorry for the troubled experience.  Does the golden image have a customized OS? If you run that OS on a bare-metal, aka a new test machine, and install Acrobat, does it have the same issue?  For more information on Virtual deployment please refer to this Tool kit: https://adobe.ly/4j1LxzO;   Let us know how it works ~Tariq ... View more

Hi @david_6755,    Thank you for reaching out with your question.  I can say this is a known behavior, however, it is mainly controlled by OS. Please check the similar discussion here: https://adobe.ly/4j0pARF   ~Tariq ... View more

Hi @tanya_7325,    Sorry for the troubled experience. Could you try opening the file in Google Chrome, launch Google Chrome, hold Ctrl/Cmd + O > Open file dialog, locate the file, and check if the file renders fine?    If the files open normally, you can check for pending updates for Acrobat by launching Acrobat > Help > Check For Updates.  And then try opening the file again.    You may also share the file with us, and we will try to review it. If you can't share the file publicly, upload files to any cloud drive and share the link via private message. To send a private message, click on the envelope icon in the top right corner.       ~Tariq ... View more

Hi @neal_9260,    Thank you for reaching out with your question.  While placing the form fields, choose Form Fields properties > Appearance > Font. To know more about Form fields properties, please visit this help page: https://adobe.ly/4cnxWQZ;       ~Tariq ... View more

Sorry for the troubled experience, @kvazard_0590.    The file you have attached is a scanned image PDF file. Could you record a video of your workflow and share the video with us.  Also, please share the Acrobat version installed on your machine: https://adobe.ly/3FYf26Z     ~Tariq ... View more

Hi @soultana_5704,    Sorry for the troubled experience. Pariah is a community expert, he doesn't have your account details Could you share a video of the problem at your end so we can identify the issue? Also, share the Acrobat version installed on your machine: https://adobe.ly/4i2wdli;   Can you Edit a PDF file? If you are using a Windows machine, click on Start> Search > Acrobat Distiller and wait for a minute to see if it throws a login screen.    Let us know how it works. If nothing helps, let us know if we can have a meeting.  Please send a private message to share your email ID and time zone information. To send a private message, click on the envelope icon in the top right corner.   ~Tariq ... View more

Hi @Juan34987757ygxl,       Thanks for reaching out, and sorry for the trouble experience.    When you are sending the form out for signature Acrobat Sign feature converts the normal PDF form into an Acrobat Sign compatible form, you can check about this here: https://adobe.ly/3RDVFTj hence the change.    Before you send out the form for signature, use the Prepare Form tool to adjust the field and set properties accordingly.    Let us know if you have further questions.     ~Tariq ... View more

Hi @margaux_4032,    Thanks for reaching out, and sorry for the troubled experience.    Following are a few things we can try:   1. Please ensure your copy of Adobe Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates. 2. Try repairing Acrobat, Help > Repair Acrobat installation and try again.   3. Try classic UI: You can temporarily go back to the older UI, just to test this behavior and see if it impacts in your case: Steps:  Open Acrobat Pro. Click the hamburger menu (≡) in the upper left. Click “Disable New Acrobat” (or look for “Revert to Classic Acrobat”). Restart the app. 4. Disable Protected Mode, to disable launch Acrobat > Edit > Preference > Security (Enhanced) > uncheck -> "Enable Protected mode at Startup". Click Ok and relaunch Acrobat.   If none of the above helps, check Task Manager and see how much memory and CPU usage Acrobat is utilizing on average. And please share the specs of your machine. If this is an old machine there isn't much we can do, however, if it is an average machine and you recently have started experiencing this issue, we may try collecting some logs      ~Tariq ... View more

Hi @kathryn_attrent,   Thanks for reaching out with your query, and for your feedback.   In the new Acrobat interface, sticky notes and comments no longer overlay inside the document margins. Instead, they appear as references in the Comments pane to the far right. This UI shift is part of the product's updated design, which is focused on “distraction-free” document reading/editing.   Alternatively, You can temporarily go back to the older UI, which uses in-line comment bubbles instead of pushing them out to the right-hand pane. Steps: Open Acrobat Pro. Click the hamburger menu (≡) in the upper left. Click “Disable New Acrobat” (or look for “Revert to Classic Acrobat”). Restart the app.   This should restore the older in-document commenting style you’re used to.    Let us know how it works ~Tariq ... View more

Hi @chase_2006,    Sorry for the troubled experience, and thanks for reaching out.  There was a known issue and has been fixed already but as part of an optional release: https://adobe.ly/3R6BI7t 4502288: Text goes missing on opening PDF whereas only graphics/images are displayed Optional release means this fix won't get installed automatically, to install this update, launch Acrobat > Help > Check For Updates. Alternatively, you may download the patch form the link provided above.    If the issue persists, please share a video of the issue and also check if the issue is reproducible with other files as well.   Let us know how it works.    ~Tariq ... View more

Hi @philip_dominic_2055,    Sorry for the troubled experience. Could you check if this issue is reproducible with other files and let us know?  Ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check For Updates. Also, check if your printer drivers are updated.    Also, if possible please share the file in question with us.  If you can't share the file publicly, upload files to any cloud drive and share the link via private message. To send a private message, click on the envelope icon at the top right corner.       ~Tariq ... View more

Hi @ana_paula_mello,   Sorry for the troubled experience.  Based on user feedback, it is now by design not to allow users to have Reader and Acrobat installed on the same machine.    Here is a similar discussion you may want to check: https://adobe.ly/422rrj3   Also, you may want to ask the user also try the Acrobat Chrome Extension or Acrobat Edge Extension.    Let us know if you have further questions.     ~Tariq ... View more

@zoran_4610   Hi Zoran,    @zoran_4610   Sorry for the troubled experience, and delayed response. Could you screen-record this workflow and show us exactly what is happening? You may upload the video file to any cloud drive and share the link with us for the video. Currently, this issue is not reproducible at our end. And should there be any need for us to test this issue on your machine, please let us know if that is possible for us to have a meeting?    Thank you for your patience and support.     ~Tariq   ... View more

Hi  Thanks for reaching out.  If you want to add a background color to a page, please check this: https://adobe.ly/3RzDz4V;   Let us know if you have further questions.  ~Tariq ... View more

Hi @torrance_3702,    Sorry for the troubled experience, and thanks for reaching out. This could happen because of the following reasons: 1. If you don't have a file open.  2. If there is an activation issue with the product.     Judging from the screenshot, it seems you don't have any file open. Let us know if you have further questions     ~Tariq ... View more

Hi @fabian_2625,      Sorry for the troubled experience, and thanks for reaching out.  Is it possible for you to record this behavior and share a video with us?    Also, you may try launching Acrobat first, then connecting the PN, and checking if the behavior changes to not working.   Also, help us with the logs: 1. Diagnostic logs: https://adobe.ly/4jivqha share the log ID.  2. Give us the Charles or Fiddler logs.    Thank you for your patience. Looking forward to your response!   ~Tariq ... View more

Hi @tlmurray23,      Sorry for the troubled experience. Could you let us know where the files are located? Are they present locally on the machine or on the network drive?  Ensure your copy Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.   Disable Protected Mode (For Testing Only): Navigate to Acrobat  > Preferences > Security (Enhanced) and temporarily disable “Enable Protected Mode at startup” to see if it improves performance. (Re-enable it afterward for security.) Once the option is unchecked, please restart Acrobat.  And then try the behavior again.  If nothing works, please collect the logs again and share the log ID.    Thank you for your patience and support.      ~Tariq ... View more

Hi  Please check this help page: https://adobe.ly/3XJXNwm;   Configuration Availability: The option to keep documents separated is available for team and enterprise license plans. Configuration scope: The feature can be enabled at the account and group levels. The controls for this feature can be assessed by navigating to Global Settings > Merge multiple documents into one document after signing   Let us know if you have further questions ~Tariq ... View more

Hi @Benn38425617h2ne,    I have the latest version of Acrobat. I tested it on my end, and it worked fine. Please check the video attached: EdittingPDFinAcrobat.mov (this video is linked to your Email ID and is set with expiration date) You don't see the OCR option it is likely the file is already OCR'ed.    You can learn more about OCR: https://adobe.ly/4j5cDWT;   Recognize text in a single document Open the scanned PDF. Select All tools > Scan & OCR > In This File.  The Recognize Text options are displayed in the Secondary toolbar.  In the Secondary toolbar, select a page range and language for text recognition.  Optionally, click Settings to open the Recognize Text dialog box, and specify the options as needed.  Select Recognize Text. Acrobat creates a text layer in your PDF that can be searched — or copied and pasted into a new document. ~Tariq ... View more

Hi @vissense,    Sorry for the troubled experience and thanks for reaching out.  Please ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check For Updates.    Assuming those files were rending normally previously, are aware of what has changed recently? When was the last time the files were rendering fine?   Could you share with us the Acrobat version number: https://adobe.ly/4iTCssK;     Check 3D Preferences in Acrobat Open Acrobat and go to Preferences (Cmd + , shortcut). Navigate to 3D & Multimedia and ensure Enable playing of 3D content is checked. Try adjusting the Renderer settings (switch between DirectX and OpenGL, if available).   Let us know how it works. Please do share a file with us if possible.      ~Tariq ... View more

Hi @RNNMNN,    Thanks for reaching out. You may try the rename action: https://adobe.ly/3E74PEO. You can check the negative side this action, here: https://adobe.ly/42bOBSU;   Let us know if you have further questions.     ~Tariq ... View more

Hi @steveb93395723,    Thanks for reaching out.  I checked your form on different machines, both Mac and Windows. It appears to be working fine at our end.    Regarding appearance, launch Acrobat, Hold Cmd/Ctrl + K > Preference > Form, and compare your preferences to those of another machine. These are basically your preferences for the application, which defines how the fields will look.    Ensure your copy of Acrobat is updated, to check for pending updates. Launch Acrobat > Help > Check For Updates.    Also, you try the following to check if double click for the field to work might help   Optimize Rendering Settings: Go to Edit > Preferences > Page Display > Rendering and enable “Use Page Cache” to speed up rendering. Try disabling “Smooth line art” and “Smooth images” under rendering options.   Use Fast Web View: Go to Preferences > Documents and enable “Allow Fast Web View” to improve document loading times.   Disable Protected Mode (For Testing Only): Navigate to Edit > Preferences > Security (Enhanced) and temporarily disable “Enable Protected Mode at startup” to see if it improves performance. (Re-enable it afterward for security.) If the issue persists, could you confirm if this happens with all large PDFs or only specific ones?    Looking forward to your response!      ~Tariq ... View more

Thanks for reaching out, @meron_6627.   You may check this help page: https://adobe.ly/3YbRVMA, and let us know how it works at your end.   ~Tariq ... View more

Hi @larry_8014,    Thanks for reaching out.    You can go to the preferences again by either keeping the windows open until it loads the preferences or clicking on the hyperlink on the screen if that is visible on your side. Once the preferences are synced and your machine is connected to the internet, the sync option will be active.      Check for Updates:   Ensure you are using the latest version of Adobe Acrobat/Reader. You can check for updates under Help > Check for Updates.           Let us know how it works   ~Tariq ... View more