Hi @patryk_5167,    I hope you have already found a solution to the problem. Judging from the screenshot, the device is experiencing a network issue("Reading from screenshot") when trying to download the file.    In that case, if you are trying to open the file from a cloud drive, or from the internet, try downloading the file first and then opening the file in Acrobat ~Tariq ... View more

Hi @harry_2676,    Sorry for the delayed response.  We can try the following, if that doesn't fix, please contact our assisted support team:   - Try uninstalling Acrobat using the cleaner tool: https://adobe.ly/459FDse -  Restart the machine and try installing again.   - If the issue persists, if possible, open a new user profile and try again.    Also, it seems you have not collected the logs I requested earlier.  ~Tariq ... View more

Hi @suzie_9928,    In Adobe Acrobat Sign, if you’ve sent an agreement to the wrong email address, you can correct the email only if the recipient hasn’t signed yet.   Steps to Correct an Email in Acrobat Sign (Before It’s Signed): Log in to Adobe Acrobat Sign. Go to Manage. Find the agreement under In Progress. Click on the agreement, then select “Correct” from the options on the right. Update the email address or other details. Save and confirm the changes — the corrected agreement will be sent to the new email address. Important Notes: You can only correct before the recipient has signed. If the agreement has already been signed by that recipient, you cannot change the email, and you’ll need to cancel and resend the agreement. ~Tariq ... View more

Hi @Kristine31678356hpix Sorry for the delayed response. I hope you have already found a fix to this issue.   Thanks for sharing all those details — it really helps narrow things down.   Since the same file prints fine from Safari and your older Canon, the PDF itself isn’t the issue—it’s likely how Acrobat Pro and the Epson driver interpret font rendering.   Here are a few things you can try: 1. Print as Image: In Acrobat, go to File > Print Click Advanced Check “Print As Image” and set DPI to 300 or 600 Click OK and print Note: This forces Acrobat to rasterize the text instead of sending it as vector data, which usually fixes bold/thick text issues. 2. Switch Rendering Mode Open Acrobat preferences: Acrobat > Preferences > Page Display Under Rendering, try toggling “Use Local Fonts” or changing Smooth Text options (try turning off “For Monitor” or “For Line Art”) Restart Acrobat and print again   3. Try a Different Printer Preset Sometimes, Epson drivers override settings unless a custom preset is selected: In the Print dialog, expand “Printer Settings” (under “Layout”) Try selecting “Text” or “Document” mode instead of “Photo” Avoid high-contrast or sharpness enhancements that might thicken lines 4. Update or Reinstall Epson Driver Even though you’re using v13.26, macOS sometimes defaults to AirPrint drivers instead of full-featured Epson drivers. Visit Epson's official website and reinstall the dedicated driver After reinstalling, go to System Settings > Printers & Scanners → remove the printer → re-add it, ensuring it doesn’t say “AirPrint” in the driver field Also, ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.     ~Tariq ... View more

Hi @responsible_portfolio16E5,    Sorry for the delayed response.  I don't see the log ID here. Could you please collect the logs again and share the log ID generated by the tool?  Also, when you shared the logs, did you mention your email ID in the log tool, and the same one that is registered with us? ~Tariq ... View more

Hi  Thank you for reaching out. Please check the page and read the section: "Language version":  https://adobe.ly/43lW8Aa     Acrobat should be able to Compare Files in Japanese, Chinese, Korean, and other ideographic languages, as long as the text is recognized as actual text (not just scanned images or outlines). Acrobat can compare documents in ideographic languages if the text is encoded properly (e.g., fonts embedded, not outlines or raster). It works best with PDFs containing live text, not scanned images.   ~Tariq ... View more

Hi @ray_9406,    Thanks for reaching out.  @Brad @ Roaring Mouse is correct, this is an MS Edge issue.  You may try installing the Reader Extension on Edge and check if that helps: https://adobe.ly/3YBO1wW   Let us know if you have further questions ~Tariq ... View more

HI @GianottiA,    Thanks for reaching out and for the detailed information on your question.  I would want to know how you shared the file with your boss, how he signed the document, and which application he used. If the file uses an e-signature, it is expected. If the document was signed with a third-party app, it may have been flattened, losing the interactivity.    Wait for more input from the experts on this   ~Tariq ... View more

Hi @magical_musician2097,    Thank you for reaching out and helping us with detailed information and what you have tried.  Given that you have tried everything that could have been suggested.   Acrobat may have issues saving to network drives:   When you save a PDF in Acrobat, it doesn’t just update the file in place — it creates a new temporary copy, writes your changes, and then attempts to replace the original. On network drives, this process can fail if: The file was modified externally or appears changed due to sync/cache delays. There’s a permissions or locking issue on the network share. Antivirus or sync tools interfere with Acrobat’s save process.   Check with the network team to see if the file's permissions are changing before you attempt to edit it. Also, try to check the permissions after saving to the mapped drive and after opening the file.  You may try in the meantime: Save to your desktop first, then manually move the file to the network location. (I know this is something you don't want) Or try using the full UNC path (\\server\folder\file.pdf) instead of a mapped drive (e.g., Z:\). Make sure Acrobat and your system are fully updated.   Let us know how it works and share your findings.   ~Tariq ... View more

Hi  @bbretton61, Thanks for reaching out. As far as I know, Form Fields (Text Box, Button, etc.) can be resized manually, but there’s no built-in “Lock Aspect Ratio” option.   You can know more about Form Field Properties here: https://adobe.ly/3F06gp0;     ~Tariq ... View more

Hi @-rick-   Thanks for reaching out.  Could you follow the workflow provided here: https://adobe.ly/432Ev7i and let us know if that works.    And you are right, Flash Player is no longer available. But that message will come if you have Flash-based content, like FLV or F4V. ~Tariq ... View more

Hi @theresa_8150,    Thanks for reaching out.  As @try67 suggested, it is not supported to transfer Acrobat from an Old machine to a new one; it won't work. Acrobat licensing is linked to the machine's ID. So if you moved over Acrobat from an old machine to a new machine, it gets a conflict in license registration.  Use the cleaner tool to uninstall Acrobat: https://adobe.ly/3SqCzR4;     That's incorrect; Adobe offers a download link, @freddy_9861. You can download Acrobat Pro 2017 here: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html     ~Tariq ... View more

Hi André,    Sorry for the troubled experience, and thanks for reaching out.  As you have already been using this feature, this shouldn't be happening. Please help us with the following: Acrobat version installed:   https://adobe.ly/3PQQ7nE OS name and version. Screen recording showing the problem. (showing the wobbling issue) In the meantime, you may try tweaking "Page Display" preferences. Launch Acrobat, hold Ctrl/Cmd + K on keyboard > Preferences > Page Display, each time you change an option, it is suggested to click Ok and relaunch the app.     Will be waiting for your response.  ~Tariq ... View more

Hi @Christopher_888,    View comments: The Comments list appears in the right pane of the document window. The Comments list displays all comments in a PDF, and it provides a toolbar with standard options, such as sorting, filtering, and other options to work with comments. To know more about View, reply, and Print comments, please check this help page: https://adobe.ly/4ka8UHA.   Also, could you send us a screenshot or a small video showing the AI assistant auto-generating a comment? The Acrobat AI assistant doesn't generate comments, and the video or screenshots help us understand your concern more clearly.    Will be waiting for your response. ~Tariq ... View more

Hi @manaf_2682,   Thanks for reaching out! Could you clarify what you mean by the ‘Timeline’ button to better assist? Are you referring to a version history, activity tracking, or something else? Currently, Acrobat Web does not show a general timeline view.    If you see it on other browsers, please share a screenshot for comparison between the browsers, and we will have the product team verify it. ~Tariq ... View more

Hi @johnnar,    Thank you for keeping this thread updated with your findings.  Ideally, if such an issue happens, it is more related to how Acrobat is being set up by IT administrators, if your machine is an IT-managed one.  Glad to hear you found an answer already. ~Tariq ... View more

Hi @pablo_7289,    Thank you for reaching out. And sorry for the troubled experience.  Ideally, this should be happening. Have you tried the app's behavior with other PDF files?     Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.   If you are still experiencing the issue, help us with the following details: Acrobat version installed:  https://adobe.ly/3PQQ7nE OS name and version. Screen recording showing the problem.  Alternatively, you try check the same issue on Acrobat Web: https://adobe.ly/4iWEHuN;   If this happens again, please check the status of Adobe Service: https://adobe.ly/4jcwvXz     ~Tariq ... View more

Hi,  Our team internally found that since the cancellation occurred during the trial period, no charges were charged for this subscription.  Let us know if you have any further questions.    ~Tariq ... View more

Hi @OldPaint,     Thanks for reaching out. This can definitely be confusing. If comments in a shared PDF are not visible to all users, here are a few key things to check: Common Causes & Solutions: Comment visibility settings:  Make sure that comments are not marked as private or restricted to specific reviewers. → Go to Comment > Filter Comments and ensure “All Authors” and “All Types” are selected. Shared review method (most importantly):  Are you using Adobe Acrobat’s built-in Send for Review feature or just emailing the PDF? Shared reviews hosted on Adobe Document Cloud or a network folder ensure all reviewers see updates. PDF viewer consistency: Ensure everyone is using Adobe Acrobat or Reader—other viewers (like browser previews or third-party apps) may not fully support commenting workflows. Save & sync issues: If the PDF is being passed around manually, changes must be saved properly. Use “Save As” after adding comments to preserve them. Versioning conflict: If multiple reviewers are adding comments at different times without merging them, others may not see the latest version. Recommended Workflow: Use “Send for Review” in Acrobat under Tools > Review & Approve. Host the file on Adobe Cloud, SharePoint, or a shared network folder. Ensure all participants are commenting within that review session and saving progress.   Let us know how this setup was done.  ~Tariq ... View more

Hi @raylo_4705   Thank you for reaching out.  Adobe Reader is a freeware application that doesn't have the capability to create a PDF. However, it can use "Fill and Sign" to fill out a form and sign it, and it can comment on and review a PDF.    You may visit this Reader FAQ page: https://adobe.ly/3SsBOa6 to get more information.    Please let us know if you have further questions.   ~Tariq ... View more

Hi @dante1665 Sorry for the troubled experience. There was a service disruption, and it should be working fine now.  You can check the status of Adobe Services here: https://adobe.ly/43jJku6   Let us know if you continue to face trouble with the service.  ~Tariq ... View more

Hi @mauriciov51614002     Thank you for reaching out and for your detailed explanation.   The error “ByteRange is invalid” typically points to one or more of the following: Common Causes: Post-signing modification – Any change, even whitespace or metadata updates, after signing can break the ByteRange. Structural corruption – As you mentioned, malformed XRef tables or missing line breaks can cause Acrobat to “repair” the file in memory, invalidating the signature. Incorrectly generated PDFs – Some third-party tools generate PDFs that don’t fully adhere to the ISO 32000 standard, causing validation issues.   You may try: If you have the original unsigned PDF, re-sign it using Acrobat or a known-good signing tool. Unfortunately, once a signed document’s ByteRange is corrupted, the signature is no longer cryptographically valid, even if the content seems visually unchanged.     ~Tariq ... View more

Hi @tonny_9063,    Sorry for the troubled experience, and thanks for reaching out. Let me get this checked internally, and we will keep you updated.    Thank you for your patience.    ~Tariq ... View more

Hi @miguel,    Thanks for reaching out. I checked your account and see a new active Acrobat Premium subscription purchased today.  The older one seems to be inactive.  Let us know if you have further questions.   ~Tariq ... View more

Hi @Allison37394319g99k       Thank you for raising this important issue regarding JAWS 2025 and same-page footnote links in PDFs. Accessibility is a priority for us, and we’re sorry to hear that the expected behavior isn’t working correctly. Sadly, I don't have any suggestions to offer. Wait for more input from experts in the community.   While the PDF appears correctly tagged, a recent change in how JAWS 2025 interprets in-document links may be affecting navigation. Would you be willing to share the file with us? If you can't share the file publicly, upload files to any cloud drive and share the link via private message. To send a private message, click on the envelope icon in the top right corner.     In the meantime, if you have access to older versions of JAWS or other screen readers (like NVDA), it might help to compare behavior to determine whether this is a PDF-side or Acrobat/Reader-side issue.    We truly appreciate your patience and for helping us improve the accessible experience. If you’re able to share a sample file (with any sensitive content removed), that would help the investigation.     ~Tariq ... View more

Hi @EasyPC25701664e556,    Sorry for the troubled experience.  Disabling Modern Acrobat isn't a solution to the problem. Could you share a video of what is happening? And kindly share a sample file that you saved, and has the file changed drastically? Please share the original file and the saved file. If this is a bug, it needs to be fixed.  Will be waiting for your response. And as @gary_sc please share the Acrobat version number and OS details. ~Tariq ... View more

Hi @valga_1043,    Sorry for the troubled experience.  It seems you were trying to open a PDF attachment. Could you explain more about this? If you open a PDF file from the system, are they opening fine? Also, it seems this is more related to Apple Mail.  ~Tariq ... View more

Hi @responsible_portfolio16E5,    Sorry for the troubled experience. Are you still experiencing this issue? Could you check to see if the issue is reproducible with other files as well? Is the machine you are using personal or Work (IT-managed)?   Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.   Additionally, helps with the following if the issue is still reproducible Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html Select Start Diagnostics. Now Open Acrobat, execute your file, and see the issue. Select Stop Monitoring, and share the log ID with us.   Will be waiting for your response. ~Tariq ... View more

Hi @nayetta_6492,    Sorry for the troubled experience.  Once you have removed the security on the file, have you re-shared the file?    Here are a few things to check: Are you initiating a Shared Review through Acrobat’s “Send for Comments” or “Send for Shared Review” feature? These methods automatically enable commenting, tracking, and versioning. If you send a PDF via email or upload (outside of the review workflow), Acrobat may not treat it as a review-enabled file. Check if the file is opened in Adobe Reader or another PDF viewer: If reviewers are opening the file in a non-Adobe PDF viewer, commenting may be disabled, even if Document Restrictions say “Allowed.” Ensure the PDF isn’t being opened in a browser preview (e.g., Chrome, Edge): These built-in PDF viewers don’t support review/commenting workflows. Make sure commenting rights were extended (for Reader users): In Acrobat, you can go to File > Save As Other > Reader Extended PDF > Enable Commenting & Measuring to allow Reader users to add comments.   Suggested steps: Use Send for Shared Review (under the Comment or Tools > Review & Approve panel). Ensure reviewers open the file in Adobe Acrobat or Reader (not a browser). If needed, extend rights for Reader users as mentioned above.     ~Tariq ... View more

Hi @Nickel1,    If the document's initial view is not set, this behavior is driven by app preferences. The initial view preference overrides the app preference for all properties that can be set using the initial view. To test this, open a document that hasn't been set for this property, "Initial View." Also, ensure app preference is enabled by launching Acrobat > Ctrl/Cmd + K > Preferences > Documents > "Restore last view settings when reopening documents." Once you open the document, check the bookmarks panel. If it is open, try closing it. Close the file and open it again; this time, the panel should be closed if "Initial View" isn't set.    If you are not getting the desired result, try repairing Acrobat. To repair launch Acrobat > Help > Repair installation (Windows only option).  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.    Let us know how it works. ~Tariq ... View more