When you open the form in Acrobat, before you do anything, save the file on your computer first, and then try adding the details.  Also, if possible and if the form is publicly available, give us the link, and we will review the form.    Thank you for your continued support and patience. ~Tariq ... View more

Thanks for the details and for the video.  I have reported this issue as a bug for engineering to triage further. If we need more details or is there any update I will keep this discussion updated.  Thank you for your continued support and patience.  ~Tariq ... View more

Thank you for the logs.  I am sharing these details with the engineering team for review. If we find any root cause for this issue through logs, we may not need additional information. If the logs were inconclusive, we may need your further help. We appreciate your support and patience. ~Tariq ... View more

Thank you for following up. You’re absolutely right—while the Polygon Line tool is often used for quick estimation, the appearance of those lines (especially arrowheads) should still offer a cleaner, consistent look. If visual clarity is important: You could use the Single Line tool repeatedly for each segment (though admittedly less convenient). Alternatively, after drawing the polygon, you can right-click > Properties, and change the line end style to “None” (if available). If that option is missing, it may be a UI inconsistency worth reporting as a feature request.   Your feedback is very valid, and we encourage you to submit this directly through Acrobat User Voice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac. The team regularly reviews usability suggestions, especially for markup and measurement workflows.   ~Tariq ... View more

When you send the form using e-signature, do you see the checkboxes filled in the preview form. Also, when you create a form, ensure you have  "Prepare form for e-signing selected, that way the fields are compatible with e-signature services.    Let us know how it works at your end. ~Tariq ... View more

Hi @casual_athlete5721,       Thanks for your question! This is a great use case, and we understand the need for converting from A4 to Letter, especially in batch workflows. That said, there are a few important limitations to keep in mind:     What Acrobat Can and Can’t Do: Acrobat Pro allows you to change page size via Print to Adobe PDF (using Letter size as target), or by using Preflight > Fixups > Scale Pages, but: These methods will scale the content rather than reflow or adapt it. Form fields, annotations, or text might not reposition or resize accurately.   Acrobat does not support true layout reflow for page resizing like a word processor or layout app (e.g., InDesign) would.     Workarounds You Can Try: 1. Preflight Fixup (Acrobat Pro) You can batch-scale pages using: Tools > Print Production > Preflight Select “Scale pages to a specific size” fixup (Letter: 8.5 x 11 in) Apply to one or multiple files using a batch profile. Note: This method scales visual content only, not form fields or tags.   2. Print to Adobe PDF with Letter Paper Size File > Print > Printer: Adobe PDF Paper Size: Letter Print Range: All Scale: Fit to Printable Area This essentially generates a flattened copy at Letter size. Note: This will not preserve interactivity (form fields, layers, bookmarks, etc.     For Layout-Preserving Resizing: If maintaining layout precision is critical, you may want to: Convert PDF pages to an editable format (e.g., Word or InDesign), adjust the layout, and re-export   Let us know your exact goal — is it for printing, compliance, or digital distribution? That’ll help us recommend the best approach for your workflow. ~Tariq ... View more

Hi @christine_1074,    Acrobat Reader is a free app; you can simply download and install it. Hope that answers the question.     ~Tariq ... View more

Hi @christine_1074,    Thanks for reaching out.  What editing program are you talking about? If you are talking about an Adobe application, let's say Adobe Acrobat.  It is better to install a fresh copy rather restore application from the backup, backed up application will not work because of licensing restrictions.   Let us know if you have further question and please share more details  ~Tariq ... View more

Hi @andreaf1540630,      Thanks for sharing this issue — we understand how frustrating it can be when a Guided Action fails to complete properly, especially when it comes to saving output.   To help investigate and assist you more effectively, could you please clarify a few details?     To understand the behavior better: Are you using Acrobat Pro or Acrobat Reader? Was the Guided Action created using the Action Wizard, or was it provided by someone else? Does the issue occur with all PDFs, or only certain ones? Are you seeing any error messages or prompts during or after the action runs?   Suggested Checks: Try editing the Guided Action in Action Wizard and verifying the “Save” step—ensure the path is valid and accessible. Check your folder permissions (especially on macOS or in enterprise environments). Temporarily disable Protected Mode (Edit > Preferences > Security (Enhanced)) and test again — just to isolate the issue.         About Suppressing Save Prompts with While Acrobat JavaScript allows some automation, including saving files without user interaction, there are important security restrictions:   What’s Possible: To trigger saves, you can use this.saveAs() or this.saveAs("path/filename.pdf"). Prompts can be suppressed if: The script is trusted (i.e., run from a folder-level script or certified context) The save location is predefined and permitted (e.g., whitelisted in Enhanced Security settings) Acrobat is in full version (Pro) — Reader limits many of these operations   Restrictions: Acrobat Reader cannot silently save files via script unless it’s part of a certified workflow, like using digital IDs, trusted functions, or approved plugins Security prompts cannot be suppressed entirely in untrusted scripts for user safety   What You Can Try: Create a folder-level trusted function in Acrobat’s JavaScript folder that includes your saveAs call. This runs in a privileged context. Ensure the Action Wizard step uses “Save” with predefined output path if possible. If using Acrobat Pro, test with: this.saveAs("/C/temp/Output.pdf"); Under Preferences > Security (Enhanced), you may need to add the output folder as a privileged location.   ~Tariq ... View more

Hi @ehornung,  Sorry for the delayed response.  Could you elaborate on how your editor was sharing the PDF files with others?  ~Tariq ... View more

Hi @Laughing Bear,     Thanks for reaching out.  Please check this help document: https://adobe.ly/45wAieX check the section save files to cloud.  Let us know if you have further questions.  ~Tariq ... View more

Sorry to hear that the app is still crashing, @guillermohcastro.  Is this crashing happening with all the PDF forms or a few? If the files are located on a Network or Cloud drive, please copy them locally on the machine and try again.  Lastly, if possible, please share a sample PDF form and a video of your workflow. In the meantime I am discussing this issue internally with the engineering.      ~Tariq ... View more

Hi @Kris5E2F,    Sorry for the troubled experience.  There was a known issue yesterday related to the app crashing on iOS devices, which was addressed yesterday.  What we can try is: 1. Ensure the app is updated.  2. Clear the app from the background and launch it again.    If the issue happens again. Let us know the following details: 1. OS version number. 2. App version number.  3. Video of what is happening.  4. Device name and model number.   Let us know how it works either way.      ~Tariq ... View more

  Hi there,       Thanks for reaching out. Printing borderless (i.e., with no margins) for posters in Acrobat can be tricky, and you’re absolutely right — this outcome depends on several factors working together. I am not here to provide an exact solution, as it depends on a number of factors.     Here’s what to consider: 1. Printer Capability Not all printers support borderless printing, especially for large-format or poster sizes. Even if the file has no margins, most standard office printers impose minimum hardware margins. Check your printer’s specs and driver settings for a “borderless” or “edge-to-edge” option.   2. Acrobat Print Settings Acrobat itself doesn’t “force” a no-margin print — it respects what the printer driver allows. When printing, uncheck “Fit” or “Shrink oversized pages” and use “Actual Size” to avoid scaling that might introduce whitespace. Under “Poster” settings, set the tile scale to 100% and verify if Acrobat is adding any “Overlap” or “Cut Marks.” Reduce or remove these if not needed.   3. PDF Document Setup Ensure the original PDF has: No white margins in the page content Correct TrimBox/BleedBox settings (if exported from InDesign or Illustrator) Flattened content (if layers or transparency might interfere with edge rendering)       General Troubleshooting Tips: Try printing to PDF first using the Poster settings and checking the tile layout. Are the margins added there or only when passed to the physical printer? Export the file from a layout tool with proper bleed settings (e.g., InDesign with bleed set to 0 and trim area matching the artwork). If your printer supports it, in the print dialog, select borderless paper sizes (such as A4 or A3 Borderless).   ~Tariq ... View more

Hi @jeffrey_7364,       Thank you for reaching out, and sorry for the delay.   Current Functionality:   In Adobe Acrobat, the Measuring tool’s Polygon Line is designed primarily for visual estimation rather than detailed engineering precision. As of now: Each segment is measured individually during drawing, but there is no property dialog to edit or numerically adjust individual line segments or angles after placement. The measurement values shown are based on the current document scale and are stored as annotation metadata, but not as modifiable geometric properties.   Workarounds: Alternatively, use Acrobat’s single-line measurement tool for precise linear values one segment at a time.     Feature Insight: We understand this could be useful for architecture, construction, or technical reviews. If you’d like to see this improved, we encourage you to submit feedback via Help > Send Feedback in Acrobat—our product teams monitor these closely.     ~Tariq ... View more

Hi @MP_Company,      Sorry for the troubled experience.  Yesterday's crash of the app is not related to the file disappearance. The crash was due to online services.   If you have uninstalled the app, it clears the Acrobat folders from the device. If the files were uploaded to the cloud drive, they will be intact.       Let us know if you have further questions.       ~Tariq ... View more

Hi @lori_0948,   Sorry for the troubled experience, and thank you for reaching out.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.     To help us investigate the issue further, could you please share the diagnostic logs?    To collect the logs: Download and run the Diagnostics Utility from:  https://adobe.ly/3HL8R7j Click on Start Diagnostics. Ensure advanced logging is checked. Launch Acrobat, and reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us.   We would require crash logs: https://adobe.ly/4kNW8zj Upload logs to any Cloud Drive(OneDrive, Google Drive, Dropbox, etc) Once we have the logs, we will share the details with the engineering team for review. ~Tariq ... View more

Hi @Asterixx,  Thank you for this detailed question, and sorry for the delayed response. You’re raising an important point about how different PDF/X standards and Preflight profiles affect both compliance and output fidelity.     Clarifying the Differences: PDF/X-1a:2001 vs. 2003 Both versions are functionally very similar, but PDF/X-1a:2003 adds clarifications and minor improvements around metadata, color handling, and output intent definitions. From a preflight and validation perspective, differences may appear more prominently depending on: The source application used to create the file (e.g., InDesign, Illustrator, a RIP, or a third-party plugin) The profile used during preflight in Acrobat (e.g., GWG, custom preflight profiles) Rendering intentions in the final print pipeline     How Acrobat Preflight Handles This: Adobe Acrobat’s Preflight tool supports a variety of PDF/X standards, including both 2001 and 2003 flavors. The validation behavior may vary based on: Whether you’re using ISO-standard preflight libraries or custom vendor profiles Specific color profiles or font embedding rules in your file Differences in how the file was tagged and flattened     To Help You Further, Could You Please Confirm: Which source tool is used to create/export the PDF? Are you using Acrobat’s default preflight profiles, or third-party ones (e.g., Ghent Workgroup, Enfocus)? Do you require compliance for press output, archiving, or something else (e.g., a publisher requirement)? Is the discrepancy occurring during validation or output (e.g., print or RIP behavior)? Could you share an anonymized version of the PDF file or profile if possible?     Let us know, and we’d be happy to dig deeper with you. ~Tariq ... View more

Hi @guillermohcastro, Sorry for the troubled experience.  Please try uninstalling Reader from the machine using the cleaner tool: https://adobe.ly/4laX4xk Once done, reinstall it, if the issue persists.  Please share the following details and logs:    To help us investigate the issue further, could you please share the diagnostic logs?    To collect the logs: Download and run the Diagnostics Utility from:  https://adobe.ly/3T0HR6i Click on Start Diagnostics. Ensure advanced logging is checked. Launch Acrobat, and reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us. Since the application is crashing, we would require crash logs: https://adobe.ly/4kZ6igs Upload logs to any Cloud Drive(OneDrive, Google Drive, Dropbox, etc) ~Tariq ... View more

Hi @jacqueline_4025,    Sorry for the troubled experience.  What happens when you use the Zoom in and Zoom out tools in the lower right corner of the app? Also, let us know which keyboard you are using, is it a standard English keyboard or for a different locale?    Also, help us with the following details: Acrobat version installed:   https://adobe.ly/3PQQ7nE OS name and version. Screen recording showing the problem.  ~Tariq ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq   ... View more

Hello,    This is an update. The fix for the issue has been deployed.  Kindly clear the app from the background and try launching it again. Let us know how it works.    Thank you for your patience and support.      ~Tariq ... View more