Hi @Ed Veling,    Sorry for the delayed response. Can you share the file with us? If you want to share privately, upload the file to any cloud drive, generate a downloadable link, or click on my profile "Avatar." There will be a blue button "Message." Please share the link.    Also, try opening the file in Google Chrome and try printing it. I tried printing the document on my end and it seems to be working fine      Once you reproduce it again on your end, try running the diagnostic tool as suggested earlier and sharing the log ID.    ~Tariq   CC: @S. S  ... View more

Hi @naveen_1193,   Sorry for the troubling experience.  Please ensure your copy of the application is updated. To check for any pending updates, launch Acrobat> Help > Check for updates.  Let us know how it works. If you are still experiencing the issue, help us with the following information: OS name and version. Acrobat or Reader version. Is it certain files that give you trouble or all the files? What happens when you open a file stored locally on the machine?  If possible please share a video of the workflow that leads to the error.   ~Tariq ... View more

Hi @SeanO,    I understand your concern. It is not about the application it is how the form has been designed.  Let us know if you have more questions. ~Tariq   ... View more

Hello, Sorry for the troubling experience. I understand how frustrating it can be especially when you don't need it in your workflow. We truly appreciate you bringing this to our attention and sharing your experiences.   Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively looking into this.   Thank you for your patience and understanding as we work to make things right.   ~Tariq CC: @Edwin38637954oaar @cloveclove @gregg220608401jhd @PaulVIPA  ... View more

Thank you for reaching out and sharing your feedback, @PaulVIPA. You may click on the three dots on the right-hand side of this bar and choose Hide.     Let's know how it works at your end.    ~Tariq ... View more

Hi @inga_0038,      Sorry for the delayed response and troubled experience.  I just ran some checks on the file, and there seem to be multiple issues with the file. Since you have access to Adobe Acrobat Pro, you may try running Preflight fixups and check if that works for you. When I ran some fixes using the Preflight tool and then ran AI assistant it seems to be working now. To learn more about the Preflight tool in Acrobat: https://helpx.adobe.com/acrobat/using/correcting-problem-areas-preflight-tool.html please check this help page.      Let us know if you have more questions. ~Tariq ... View more

@bflmpsvz2: I tried replicating this issue at our end and I wasn't able to reproduce this issue.  Would you try: uninstalling Reader using the cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and then re-install after system restart(if possible). Let us know if how it works at your end.  ~Tariq ... View more

Hi, @amyw83989251!   Sorry for the troubled experience. This issue seems to be intermittent in most of the situations.  Is it possible we can connect for this?   ~Tariq   ... View more

Sadly, that is the way to make it easier @dean_spouszta_5622! Feel free to reach out if you have any questions in the future.   ~Tariq ... View more

Thanks for sharing the feedback and your experience, @ELPrepress!  Would it be possible for you to make a video of your experience editing Picture with Adobe Express in Acrobat and Editing text while running OCR and, ultimately, how it impacts your workflow? It would be easier for me to articulate your experience with the product team.     Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve.   Thank you for your patience and understanding as we work to make things right.   ~Tariq ... View more

Thanks for the quick response, @patriciab3971039! You can send it privately. Click on my profile avatar; once my profile launches, there is a blue button at the top left corner, "Message." Upload your document to any cloud drive you have, such as Google Drive, One Drive, etc. Generate a downloadable link for the file and share that.  ~Tariq  ... View more

Hi @georg5,    Sorry for the troubled experience and delayed response.  I'm following up to see if your issue is resolved. If not, let us know, and we'd be happy to assist.    Please ensure Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check for Updates.  Also, help us with the following information if the issue persists:  Acrobat version. Operating system name and version Procmon logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html    Thank you for your patience and understanding as we work to make things right.   ~Tariq ... View more

Hi @Maxine32283133fahi,    Sorry for the delayed response and troubled experience.  Ensure your copy of Adobe Acrobat is updated. To check for updates, launch Acrobat > Help > Check for updates.    If possible, restart your machine once. Then, reproduce the issue, and let us know if that helps.  Also, you may try to disable the Protected view: https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html check the instructions in the help document.    Let us know how it works.   ~Tariq ... View more

Hi @John266861347byv,     Sorry for the delayed response and troubled experience.  Could you try updating your application to the latest version by going to Help > Check for Updates. And check if the issue persists. If yes, please help us with the below information so that we can debug the issue on our end   Your OS version and App version Is the issue specific to a set of files? If yes, please share the files with us  If possible please share the Adobe Acrobat Diagnostics logs by following the steps at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and make sure to check all the checkboxes as per the below screenshot     ~Tariq ... View more

Hi @Craig Mackenzie UWA,    Sorry for the troubled experience and delayed response.   What happens or happens before running the clean install? Are you getting any errors when running Preflight?  What is the version of Acrobat you have on your machine? Are you getting the same error?    Will be waiting to hear from you.      ~Tariq ... View more

Hi @Gina154A,    Sorry for the delayed response and troubling experience.  It seems that the document you are trying to open is digitally signed and is set to authenticate the signature certificate attached to the PDF upon opening it. Either ask the sender to send you the document without a signature or click Yes to move forward with the certificate authentication.    Let us know if you have more questions.   ~Tariq ... View more

Hi @Jonathan23942372hsfc,    Sorry for the delayed response.  Please ensure Acrobat is updated, to check for any pending updates, launch Acrobat> Help > check for updates.    Ensure the following preference is checked. Launch Acrobat, Press [ Mac -> Cmd + K, Windows -> Ctrl + K ]  Preferences Window > Adobe Online Services > "Sync Preferences across devices and document services." If it is check and still happening. Please record a video to show the problem at your end. Also, let us know the Acrobat version and operating system name and version.    ~Tariq ... View more

Hi @dallas_2507,   Sorry for the delayed response.  I'm following to check if you have received a response to your question. If not, you may check this help document: https://helpx.adobe.com/acrobat/using/geospatial-pdfs.html which gives most of the information that is available for the said topic.  let us know if you have more questions. ~Tariq  ... View more

Hi @ELPrepress,    Sorry for the delayed response and troubling experience. I'm following up to check if your issue is resolved or not.  Let us know and we'd be happy to assist.    There is a way to disable OCR - when hitting Edit, to disable it Launch Acrobat > Open a File > Edit, click on the gear icon > Uncheck "Recognise scanned text"   Also, now you have an option to Edit images within Acrobat using Adobe Express, check the screenshot attached:  Edit > Selected Image > Right Click on the mouse > Edit Image (choose highlighted option)     Let us know if you have more questions.   ~Tariq   ... View more

Hi @patriciab3971039,    Sorry for the delayed response.  If the line width is set to less than 1pt this may happen. However, to check this further is it possible for you to share that word or a sample word file that exhibits the same behavior?  We will take a look and share our findings.    ~Tariq   ... View more

Hi @PDXBO,     Sorry for the delayed response and troubling experience.  I tried it on my end, and it worked fine without drag and drop. Drag and drop an image that will create a PDF of the image.    Try Edit  > Image > Choose Image, that shouldn't launch Express feature.     Let us know if you have any questions. ~Tariq ... View more

Hi @ksaber,    Sorry for the troubled experience and delayed response. I'm following up to check if your issue is resolved. If not, let us know, and we'd be happy to assist.    The Acrobat desktop app should work similarly to the Acrobat web. However, if you hit Edit once the files are combined, this may happen. Acrobat will try to run OCR, and depending on the quality of the scan and the visibility and clarity of the characters on the file, Acrobat will try to recognize the file.    If you have a sample file that you combined both with Acrobat Web and Acrobat Desktop will try to take a look and share our observations.    Also, ensure Acrobat is updated with the latest update available. To check for any pending updates, launch Acrobat> Help> Check for updates.    And if you have any further questions do let us know.   ~Tariq  ... View more

Hi @manwacmike,  In addition to what @PDF Automation Station has mentioned, it also depends on how the recipients open this form. If they use a third-party application this mandatory field notification may not work at all.    ~Tariq ... View more

I am glad it is working for you, @gary_0651! Thanks for letting us know and updating this thread.   ... View more

Hi @Marcin3906227795gt,    Sorry for the troubling experience.  You may have tried uploading the images to the previous response, but they aren't uploaded here.  Kindly refer to this community article where this issue has been discussed: https://adobe.ly/3A2l8AW.   Let us know if you have further questions. ~Tariq ... View more

Hi @bflmpsvz2, Sorry for the troubled experience. If you have Microsoft Word, could you try running the search and see if you have the same experience, or could you even try searching with Google Chrome as well?  let us know how that works for you.   ~Tariq ... View more

Hi @warren_8607,   Sorry for the delayed response and troubled experience.  I tried the workflow and it seems to be quite normal at our end. I'm following up to check if your issue is resolved. If not, let us know, and we'd be happy to help.    Once you save a file, try to save it again and check if you get a prompt that the file is already available without having to change the destination folder.   Let us know.  ~Tariq ... View more