Thanks for keeping us updated on the issue's progress. If the files were previously tagged incorrectly, you might try auto-tagging them again with the original file.   Could you also confirm whether this manual incorrect tagging issue was happening for you even before this bug appeared? Best regards, Tariq | Adobe Community Team ... View more

Sure, @Kelley318775212sse! Thanks for reaching out.    Ensure you have Adobe Acrobat. This is not possible with Adobe Reader(a freeware app).   Below are clear, step-by-step instructions for converting PostScript (.ps / .prn) to PDF using Adobe Acrobat Distiller (recommended) and Adobe Acrobat (Pro). I also include how to batch/automate with Distiller’s watched folders option.      Method A — Adobe Acrobat Distiller (GUI) — recommended for fidelity   1. Locate your .ps / .prn file (make a working copy in a folder you control). 2. Open Adobe Acrobat Distiller. (Start menu → Adobe → Acrobat Distiller, in a Windows machine, or from the Acrobat tools if your installation exposes it.). In Mac, search for Acrobat Distiller or go to Applications> Adobe Acrobat, expand and select Distiller. 3. Choose a Job Options preset before converting: From the Distiller window, use the Settings (or Job Options) dropdown and pick a preset such as High Quality Print, Press Quality, Smallest File Size, or PDF/A. To change the preset details: choose the Job Options / Settings editor (often Settings → Edit Adobe PDF Settings…) and adjust: Compatibility (Acrobat version), image downsampling, compression, and fonts. Save as a .joboptions if you want a custom preset. Important settings to consider (details below).   4. Convert the file: Drag the .ps / .prn file into the Distiller window OR use File → Open (or File → Start) and select the PostScript file. Distiller will process and produce a .pdf (same filename). The output location is either the same folder as the source or an output folder you set in a watched-folder configuration (see the batch section). 5. Inspect the PDF in Acrobat/Reader for layout, fonts, images, and color. If something looks wrong, tweak the job options and reconvert.   Method B — Adobe Acrobat (Create PDF) — quick single file (uses Distiller under the hood)   1. Open Adobe Acrobat Pro. 2. Go to Tools → Create PDF (or File → Create → PDF From File…). 3. Browse to your .ps or .prn file and choose Open / Create. Acrobat will call Distiller in the background and create the PDF. 4. Review the PDF and, if needed, reprocess via Distiller for more control (fonts/compatibility/etc).     Method C — Batch conversion with Distiller “Watched Folders”   1. Create two folders somewhere (e.g., C:\Distiller\Input and C:\Distiller\Output). 2. In Distiller, configure a Watched Folder (Distiller exposes a watched-folder feature): assign the Input folder, choose the Job Options preset for that folder, and set the Output folder. 3. Drop multiple .ps files into the Input folder. Distiller will automatically convert each file to PDF and place the results in the Output folder. 4. For large automated workflows, place Distiller on a machine that remains running and monitored.     For more information on Acrobat Distiller, please visit this article: https://adobe.ly/3VIB1U5   Let us know how it works and if you have further questions.  Best regards, Tariq | Adobe Community Team ... View more

Hi @Paul33965511fner,     Sorry for the delayed response.   I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.    If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @Brandon34044826y00l, Sorry for the delayed response.   I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.    If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @eli_2979 @jae_9460 , I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.    Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.    If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello @jo_13579 @MajestyD @efficient_focus9421    This issue has been fixed at our end.  Next time you run Cloud-based Auto-tagging, you shouldn't experience this issue again. Please inform us how it performs on your side.   Thank you for your patience and support. Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello,  @ellis_2082 @Irene34577508o01x @Teresa27044229w6od @Christina338897019f0e      This issue has been fixed at our end.  Next time you run Cloud-based Auto-tagging, you shouldn't experience this issue again. Please inform us how it performs on your side.   Thank you for patience and support. Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello,    This issue has been fixed at our end.  Next time you run Cloud-based Auto-tagging, you shouldn't experience this issue again. Please inform us how it performs on your side. Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @GoombaGurl  - could you confirm if the latest version of Acrobat is installed on the machine?  ... View more

Hi @steven_9247, Sorry for the delayed response.   I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.  If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello,  @Ethan39008362himt @lisak81424561 @prog_4670    I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.  If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.  Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello @zein_0644,  Sorry for the delayed response. I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area.  If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @sikatsok_1976,  I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.  Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @Keith Wing,  I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine.  If the issue is still reproducible, could you try installing the latest update available: https://adobe.ly/4pa68W6   If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us. Best regards, Tariq | Adobe Community Team ... View more

Hello,    Please let us know if the issue is still reproducible even after installing the latest update released this month: https://adobe.ly/484G88s. If the issue is still reproducible, kindly help us with diagnostic and crash logs:   Diagnostic logs: Run the Adobe Diagnostic Utility Download the utility from this link: https://adobe.ly/4nqkAbE Open the tool and click Start Diagnostics. Ensure Advanced Logging is enabled. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window). Once the issue occurs, return to the utility and click Stop Monitoring. Copy the Log ID shown and share it with us here.   Crash logs: Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs: Instructions: https://adobe.ly/44afCIz Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.   Both types of logs are required.    Best regards, Tariq | Adobe Community Team ... View more

Hi @Charismatic_thinking6266 ,   We did test the issue again with the file you provided, with the September Acrobat product update installed. And the issue is no longer reproducible.    New release info: https://adobe.ly/3I61w2E   To check for updates, go to Menu "Help > Check for updates" to update to the latest version, and let us know if you still see issues.    Let us know how it works. Best regards, Tariq | Adobe Community Team ... View more

Hi @LGDLEARNING,    You can check the availability of the latest patch here: https://adobe.ly/47osYTH....   As @PravalJain mentioned, you can check for pending updates in the app by launching Acrobat and going to Menu > Help> Check For Updates.    Let us know how it works. Best regards, Tariq | Adobe Community Team ... View more

Hi @LGDLEARNING,    You can check the availability of the latest patch here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.html?linkId=100000381112491#dccontinuousseptwentytwentyfivesec   As @PravalJain mentioned, you can check for pending updates in the app by launching Acrobat and going to Menu > Help> Check For Updates.    Let us know how it works. ~Tariq   ... View more

Hello,  Thank you for your patience and support. A bug has been logged with the product engineering team on this issue. Currently, there is no update that I can share publicly.   Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello,  Thank you for your patience and support. A bug has been logged with the product engineering team on this issue. Currently, there is no update that I can share publicly.   Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hello,  Thanks for keeping us updated.  I had escalated this issue to the product engineering, and you shouldn't be observing this issue anymore.     Thank you for your continued support and patience.  Best regards, Tariq | Adobe Community Team ... View more

Let's try the following steps:   1. Open the file in Acrobat.  2. All Tools > Print Production > Flattener Preview > Color Space - choose option "Change" and apply. If the above suggestion doesn't help.  - Please share the file with us. Is the issue visible on your machine when you preview a file in Foxit or Acrobat? If yes, could you share a screen recording? Also, when did this issue start to happen? Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @Faststream Technologies,  Thanks for reaching out. It is because the document is already signed, check the blue banner at the top of the document. Let us know if you have further questions  Best regards, Tariq | Adobe Community Team ... View more

Hi @Clever_athlete1265,  Thanks for reaching out. This is a very old thread, and we aren't sure what version of the Acrobat or Reader app you are using.  Is it a laptop/desktop or a mobile device?   In the meantime, for more information on this issue on this issue please visit: https://adobe.ly/4gaTQZN; Best regards, Tariq | Adobe Community Team ... View more

Hi @Santitose,      We're sorry for the troubled experience, and thanks for reaching out. We definitely don't want users to have such an experience with our products.  Let's try the following suggestion:    Please ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.   1. Close Acrobat, launch Task Manager, check for any Acrobat process or AcroCEF process, and try closing them.  2. If the above suggestion doesn't fix. Restart your machine once. And check again.    If the issue persists, please help us with the Diagnostic logs: To collect the logs: Download and run the Diagnostics Utility from:  https://adobe.ly/4n82r1o Click on Start Diagnostics. Ensure advanced logging is checked. Launch Acrobat, reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us. Also, a screen recording showing the problem.    Will be waiting for the details and how it works at your end. Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Hi @przone,    Sorry for the troubled experience.  Since I don't have access to the machine, and I'm assuming the issue is only related to Acrobat, we will try the following:   1. Uninstall Acrobat using the cleaner tool: https://adobe.ly/4g8y8pc 2. Sign out of the Creative Cloud app. 3. Restart your machine. 4. Download Acrobat: https://adobe.ly/4g9CSL5. It may ask for sign-in again. Use your Adobe ID with an active subscription.  5. Once installation is done, launch Acrobat, and wait for a moment. If asked for login, sign-in with Adobe ID.   Let us know how it works.   Best regards, Tariq | Adobe Community Team | Meet Acrobat Studio ... View more

Thanks for the quick action, @Charismatic_thinking6266.  I know you are experiencing this issue with the latest version; however, could you let us know when it started to appear at your end?  I am internally escalating this issue for further review. If we need more information or need to have an online MS Teams meeting, I will reach out.  Thank you for your continued support and patience. Best regards, Tariq | Adobe Community Team ... View more