I get this every time I try to load after effects: " Configuration error Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 5 http://www.adobe.com/support/ " What you'll need to know: The issue is only on my iMac 27-inch, Late 2013 3.4 GHz Intel Core i5 8GB 1600 MHz DDR3 NVIDIA GeForce GTX 775M 2048 MB running OSX Mavericks 10.9.5 I have a full creative cloud monthly subscription Every other program I use (Photoshop, Premiere, Media Encoder, Bridge, etc) works just fine I have removed / refreshed AE preferences by both cmd + alt + shift start and also by deleting directories preferences folder has both read + write permission for my osx account which is admin I have UNINSTALLED and reinstalled After Effects 5 or 6 times including using the Creative Cloud gear option next to AE as well as manually via the uninstall app in the program folder. I have tried installing AE CC (pre 2014) and it does not work either I have tried removing EVERY plugin from library media core and doing so does not fix the problem. Mediacore DOES initialize every time I try load after effects, I can get to the point that After Effects loads, I have just a couple of seconds to make a menu selection and open a dialog such as preferences, in which I have time to change any preference. When I hit okay... I get the error above I posted in the beginning of the post. If I have the preferences dialog box open and do not exit it I will not get the error, but of course I can't use AE when in that dialog box. If I let AE load and just wait and not touch anything... I will get the same error after a few seconds. After Effects CC 2014 DID WORK on this machine before the CC2014.1 update. How do I believe this happened? During the AE CC2014.1 update CC app showed AE frozen at 99% of install for over 30 minutes... I had some other issues and had to shut down the computer... when booting back up I had no need to run AE but since I had to shutdown at a 99% install I figure I better uninstall and reinstall. CC had a hard time reinstalling AE, it took a couple of times but eventually it did a full install of AE... A few days later I needed to use AE, then I get this error. I repeat... AE WORKED before this CC2014.1 update.. and even rolling back to CC2014 or CC no longer works either. I need help resolving this Adobe Team... AE works on my macbook pro with the exact same programs, setup, and plugins as the iMac. I need help fixing this please. P.S. every time I reinstall AE, for whatever reason.. it takes nearly 30 minutes and gets hung up at 99% for at least 15 minutes before completing the install... just so you know.. this does not seem normal.. it shouldn't take that long to install.. same situation for uninstalling.. takes forever. Disk Utility shows HDD is fine btw.. I have THOROUGHLY exhausting all the options I could fine online short of wiping Adobe off the iMAC completely which I am NOT wanting to do ... less the other apps that do work stop working or something crazy like that.
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