Have been getting the same error and system freeze. Wow. I called Adobe Customer Care and talked to Krishna today (yes, that was his name). He remoted in and renamed some Premiere folders and effectively reset the prefs. Prior to my call, I'd already uninstalled, repaired/cleaned, reinstalled CC and all apps only to continue to get the error when Premiere/Media Encoder is exporting video, freezing up my system and rendering my external drives unmountable until I repair them on a Windows PC. I told Krishna all this. But Krishna proceeded to read his script and then renamed some folders and closed my ticket, which was described as: PERFORMANCE LAG DUE TO GPU. Um....what? My GPU was never mentioned nor troubleshooted in any way on my call. Since my issue is intermittent and happens after Premiere/Media Encoder has been exporting video for a while, I won't know immediately whether anything is fixed, but let's just say I have a SLIGHT suspicion that calling Customer Care was a complete waste of time today. Here is my e-mail I received with the notification that my ticket was CLOSED, and a link to a helpful article about nothing concerning my issue (PLAYBACK PERFORMANCE???!?!?!) Your Adobe Customer Care Case Is Closed Dear Hunter, We’d like to hear from you! We're always trying to improve and value your feedback. The survey is available for the next 14 days, so please let us know how we're doing. Your case is now closed. Your closed case details are as follows: Case Number: ADB-________ Issue: Performance Lag Due To GPU We’ve found these self-help articles if you’d like more information about your issue: https://helpx.adobe.com/in/premiere-pro/kb/troubleshoot_playback_performance.html Contact us any time if you’d like more support or visit Adobe Help Center for self-help, troubleshooting, and learning resources to help you with your Adobe products. Thanks for working with us, Adobe Customer Care
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