This thread suggests that it's a Sharepoint configuration that you'll need to discuss with your sharepoint admin. https://www.reddit.com/r/Intune/comments/1d4so4h/conditional_acess_policy_which_blocks_sharepoint/   Perhaps initially try manually downloading a document directly to your PC - try somewhere like C:\DocsForImport, to ensure you don't also run into any issues with OneDrive, etc. If you can't manually download, then it's definitely something your admin will need to fix. If you can download it, then maybe the admin needs to authorise Robohelp for Sharepoint (just theorising on this one though as I haven't encountered the issue myself)? ... View more

Have a look at item #10 under Generating Output, and see if generating a temporary frameless output solely for checking the map ids will work for you. http://grainge.org/RoboHelp_Gems/RoboHelp_Gems.htm ... View more

The TOC is in an iframe I believe, so maybe the font is running in to cross site scripting issues? I assume in an embedded help scenario it would be an iframe inside an iframe, which might be where the sticking point occurs. Your developers would need to look in to that. ... View more

Drag and drop for new styles would be nice.   You can request features and report issues here: https://tracker.adobe.com/ Post the item number in the discussion so people can easily vote if they want the same functionality. ... View more

If "global protect" is not a typo, then I think you are talking about security/antivirus/firewall software.   If this is correct, then it sounds like the software is configured improperly and is blocking required Adobe servers. See the endpoints list linked in this help topic: https://helpx.adobe.com/au/tech-comm-suite/kb/known-issues.html ... View more

If the link never completes, it feels like something is being blocked by your IT/Security team. Jeff shared a link of Adobe sites that need to be whitelisted by your firewalls and antivirus.   It might also be worth making sure that your browsers are allowing all adobe cookies, and you don't have any ad blockers enabled. I can't remember if those affect the RH browser, but it won't hurt to double-check by logging in to the adobe website and checking if anything is blocked there. ... View more

I believe your developer needs to define a custom window name and the height and width of of that window, then specify the custom window name in their help call.   So they might define CSHPopup as the window name and define it as 800px wide and 600 px high. then the help call would specify that window name.   Something like this ShowHelp('help/path/index.htm', CSHPopup, 1001)   But exactly how it's done depends on what language the developer is using for the application. ... View more

Quite a few organisations block file transfer sites. Sometimes they'll temporarily unblock them on request or do a one off upload for you - it can help to have a sample project that you can prove doesn't contain any corporate info. ... View more

I believe there is now a markdown import feature, so if you try it, do report back with what you find. 🙂 ... View more

You also mention Source Tree which I believe is a frontend for GIT source control. Double-check with the git admin that there is not a repository that contains the source files somewhere.   Usually only the source is kept in source control, not the output, although this is not an absolute rule - just that devs often get cranky about output clogging their nice clean source 🙂   ... View more

Robohelp can also generate Word docs and PDF files, so you would need to check the output presets to see what output type you are generating. ... View more

In your second PDF, is all the text supposed to be larger, and just the snippet text is not using the larger size?    If so, perhaps the problem is you have a stylesheet specifally applied to the snippet file? In that case it might use the stylesheet applied to itself, rather than the stylesheet defined for your second pdf target. Removing the stylesheet from the snippet file should fix the problem in that case.     ... View more

Note that on Peter's site, the section title "CHMs" includes a link to installed information for the CSH API. The folders in this directory provide the APIs for using CSH with several types of programming languages e.g. VB, C++, Javascript.   Given you have upgraded from an older version of RH, perhaps there was a change in the CSH files they were originaly given. In which case you'd  need to send them the updated files - they should be able to tell you what they are currently using. ... View more

I have found that "fancy" css can trip up the word conversion.   To test if it could be something in your css file, create a blank css file and use that instead of your normal css. Everything will look wrong, but if the generation finishes, you know it's something in your css file. ... View more

I think the output includes jquery although I couldn't say for certain. But it should be fairly easy to test by including a simple Hello World jquery sample script in the project.. A google should turn up such a script you can test out.   I'm pretty sure bootstrap isn't part of the output natively. However, I think it would be possible to include the bootstrap css, js etc in the project and get it working in the output. I don't say it would be easy to work with, but I think it would be possible.   For example, I got the datatables javascript library working in Robohelp Classic, and it should be easier in RH2022 which is built on more modern frameworks and supports multiple stylesheets more easily than Classic did.. ... View more

You can set up a separate publish destination that publishes to your staging area. You just need to make sure you select the correct publish destination before you right-click Publish.   You could also set up a separate output preset if you wanted to,  e.g. My_Help_Test and My_Help_Prod.  It might make it easier to ensure you don't publish to the wrong place. As with anything it has pros and cons. 🙂     ... View more

It used to be possible by giving the new window a name (either in the target field for html link, or in the csh javascript code) and using that name in all csh calls. However, I haven't used CSH for many years, so I'm unsure if that has gone the way of the dodo. A web developer might be able to help, otherwise, ask Adobe support as Peter suggested. ... View more

This is late, but the difference is because of inline formatting in your code. It is recommended not to use inline styling for this reason.   This dropdown has a blue font colour applied inline (plus italics and normal (not bold) font weight): <p style="font-weight: normal; font-style: italic; color: #4169e1;"><?rh-dropspot_start class="dropspot" href="javascript&colon;TextPopup(this)" id="a1111" dataid="POPUP63861887711" ?><span class="dropspot" style="font-style: italic; color: #4169e1;">Planification graphique par personne</span><?rh-dropspot_end ?></p>   Whereas this on does not have any font colour, so uses the stylesheet colour: <p><?rh-dropspot_start class="dropspot" href="javascript&colon;TextPopup(this)" id="a3" dataid="POPUP598280916" ?>Interface<?rh-dropspot_end ?></p> ... View more

Peter is correct, and you should put your customisations in your own css file and add that css file in the User Assets section of the skin.   I would personally avoid copying the full css from the output, and only put the necessary differences in my custom css. Copying the full css probably won't break anything, but it will likely make it harder to make change in future as you will need to change a lot of places rather than only the necessary places.   There are some skins that add a "layoutdiff.css"  file after you make certain changes, which Adobe staff have said is fine to change (again, making the minimal changes in order to allow the cascading part of cascading style sheets to take effect). However, I don't think Azure Blue is one of these. ... View more

I should also note, that Peter's advice about contacting Adobe is still recommended. There may be other considerations that we don't know about as we aren't Mac users. 🙂 ... View more

The relative output path option was created specifically so projects could be used across Mac and Windows as they both use different file systems and the absolute paths don't work on each other.  So you'll need to make sure that is changed in all your targets.   It's probably also worth checking for any other absolute paths in the projects and making sure they are relative (or use a web (https, ftp, etc) url).   The broken links report should help with where to check, but don't change everything willy-nilly as it will sometimes list things that are set up correctly for the output.   If you've made any changes to the skin files or added a custom css there, you'll need to double-check those manually, I believe.   https://helpx.adobe.com/au/robohelp/using/whats-new-robohelp-2020-release-update-5.html#:~:text=In%20this%20update%20of%20RoboHelp,a%20relative%20instead%20of%20absolute. ... View more

It's impossible to tell from the screenshots you have provided what is going on. But it may well be because RH2017 generally didn't do nested elements in lists correctly. So the elements might be using indenting rather than corect nesting, which pushes the right-hand side that much further right. From memory this will need tweaking of the right margin, but depending on the coding of the element with the border, this might require manual tweaks per instance, or the creation of multiple styles with different margins depending on the indenting level of that element (and manual application of that style).   The ultimate fix will be to make sure the underlying html code is correct (which you can do more easily in the WYSIWYG editor in New UI) but obviously that will take some time.   If you need more help, post some code of the relevant area (maybe a couple if different indenting applies), plus the relevant style setup from your stylesheet. ... View more

It might be worth raising a bug report. Obviously it won't help you, right now, but it certainly couldn't hurt for Adobe to take a look at something that worked fine in an older version of RH. And you've done all the hard work to prepare a dummy topic with the problem - I'm sure the devs would love to look at it. 😛 😛   You can request features and report issues here: https://tracker.adobe.com/ Post the item number in the discussion so people can easily vote if they want the same functionality. ... View more

I don't think that's a bug. a map id is not the same as a bookmark.   It originally (30+ years ago) was usually provided by the develper, and was a human-readable text paired with the map number.. The developer used to provide it because the number was created by the developer, and they provided the human-readable text so the author knew which screen/field/etc the number was associated with.   Later, the author sometimes created both the map number and map id and provided that list to the developer so they could make the apprpriate changes to the program.   I do rather like your idea of using a bookmark as a map id, but that would be a feature request, in my opinion.    There might be a problem if you don't ensure your bookmarks are unique across your entire project though. But I haven't used CSH for such a long time I'm not sure on that point. At  best, someone might get confused if two map numbers have the same map id (which feature does the map number relate to?); or, your csh stops working or returns the wrong result for those calls. ... View more

It should be possible to select the levels, according the help,.   https://helpx.adobe.com/robohelp/using/import-word-documents.html#Advanced   I also can't change the levels when I try with a simple test doc. (The fact the styles vanish from that section when I close and reopn the settings dialog box is also disturbing.)   I think it seems like a bug myself. ... View more

Yes the requirements for map ids would be different. I was only talking about the requirements for bookmarks.   You do sound like you have a very unique workflow - I've never hard of anyone using the bookmarks to create map ids before. Linking a map id to a bookmark, yes. Creating the map id from the bookmark, no. 🙂  ... View more

Just to slightly correct Peter, you can get to this same dialog box for sections. Click the section and in the General section click the little browse icon next to the Source field. How that displays in the output is a different question. 🙂 ... View more

The extra paragraph mark is correct, if confusing.   It represents the closing tag. So when you have p tags inside li tags, you'll get a paragraph mark for the closing p tag and another paragraph mark for the closing li tag.   So if we have the following html: <li><p>My text</p> </li>   Imagine a paragraph mark replacing the closing tags, like so: <li><p>My text¶ ¶     ... View more

I don't think the bookmarks have to be lowercase. I think the only requirements are that they can't start with a digit and can't contain spaces. ... View more

You shouldn't need to create a separate variable. It should take the formatting of the paragraph it is placed in.   If yuo have applied manual formatting to the variable, of course, then you would need a separate variable, but in most cases this shouldn't be necessary. ... View more