Great to see exciting new features and updates being pushed while basic professional workflow stability is apparently optional now.

Meanwhile, I’ve spent days on CRM:04993000004891 explaining the same issue repeatedly to support:

• verified server speeds (1 GB/s)

• verified high-end hardware

• multiple remote sessions

• issue reproduced multiple times

And the result?

No solution.
No callback.
No meaningful response.
No accountability.

At one point I was literally asked: “You tell us what we can do.”

Interesting support model  customers diagnose the software while Adobe advertises new features on top of unresolved core functionality.

Also got offered subscription credit extensions instead of an actual fix, as if missed deadlines and production losses are somehow solved with extra billing time.

Professional editors are not beta testers for instability.

Would genuinely love to know when resolving critical performance failures became less important than shipping marketing updates.