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Word/PP plugin does not connect with Creative Cloud

Forum|Forum|2 years ago
November 6, 2023
9 replies
830 views

Hi, I have the CC Desktop installed and the page of my CC account open in my browser. Both logged in the same account.
When I open Word or Power Point and click on the Creative Cloud Plugin installed it request me to Sign in. After entering the same username and password used previously the tab (attached) states that I am not "connected to Creative Cloud". It suggests me to download and restart CC for desktop. Both already tried multiple times. It suggests me to verify if I am signed with the same account as in Creative Cloud for desktop. Yes, I am. Suggests me to verify my network settings and get more help. Could you advise on how to solve this?

Desktop Sync

Participant

Still does not work for me. I uninstalled and reinstalled and restarted my computer but the adobe creative add-in simply will not work in ppt.

Participant

Adobe (and Microsoft), thank you for listening to our pleas and fixing the issues.

Participant

Good news. There has been an update to the plugin and it now connects with no issues. Please update your plugin and try again.

Georgina34713727s2xh

Participant

I'm having this issue too - is there a fix yet?

Shoaib_shoaib ali1522

Participant

no

Participant

I am having the same issue. This seems to have been an issue for quite some time not and Adobe is doing nothing to address this. This is shameful.

michaels24446606

Participant

Same here with windows 11 Pro / Microsooft 365.

Ernie381286569js4

Participant

I'm having this same issue on my 2020 intel macbook. Any resolutions?

FeedbackCommunityMemberAuthor

Inspiring

I have the same problem, I tried it on several machines, pc and mac and even in the office cloud, it doesn't log in. Problem in word and Powrpoint