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Participant
Oct 24, 2023 8:43 AM UTC
Open for Voting

Adobe Stock Not responding

I can not download any assets while these two days...

16 replies

Adobe Employee
Oct 26, 2023 4:54 PM UTC

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

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Participant
Oct 25, 2023 5:36 AM UTC

可以~!改區域就正常

太棒了~~~

感謝~!

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Participant
Oct 25, 2023 5:25 AM UTC

今天有直接跟客服聯繫,在 footer 的地方把地區改成香港或澳門,就可以暫時解決授權的問題,素材就可以下載

但最終還是希望官方可以處理這個問題

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Participant
Oct 25, 2023 5:12 AM UTC

遇到一樣問題   已經很多天了 十分惱人

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Participant
Oct 25, 2023 3:34 AM UTC

Same here. Couldn't download any photos and graphics assets, but only video it's working. 

Why???

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smallmouth72
Participant
Oct 25, 2023 3:07 AM UTC

Same to me

 

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Participant
Oct 25, 2023 2:53 AM UTC

When can this be fixed? It has already affected the rights of our users and may lead to potential business losses. Please address this issue promptly. Thank you.

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Participating Frequently
Oct 24, 2023 8:37 PM UTC

We regret any inconvenience cuased. The issue pertains to users in Taiwan, and our team is dedicated to resolve it as soon as possible. 

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Participating Frequently
Oct 24, 2023 4:26 PM UTC

Reposting: https://community.adobe.com/t5/stock-discussions/can-t-download-asset-from-adobe-stock/td-p/14179097

Apologies for the inconvenience. I've reported this issue to the team. I'll update once I hear back

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federicoajello
Participant
Oct 24, 2023 3:34 PM UTC

Same to me

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