Bug Reports

I just paid for premium for this month and now it wont let me sign into my original account for no reason and is making me make a new account.

Sem entender

Hello Unfortunately i am not able to cancel my purchase for the app and there is no button or something like this It is very unfortunate I need to e refund for the last purchase

Please stop offering the helpful tutorial with every clicked feature. How many times must a user dismiss this, then indicate they understand the lightbulb icon? If you're going to slow the experience this much, add some session/account state that would at least take the pain of identifying an errant script away.

I already cleared my cache and everything yet my projects will not load

画像やテキストを前面や最前面に出来ない。あと、サイズなんですが、今まであったＡ４というのがなくなったのでコピーがしずらいです。

I keep getting stopped saying to "ask the IT Admin" - Only problem there is that I am the Admin on this account (or so i think) so that's what's confusing.

テキストエリアへペースト機能にて貼り付けをしようとすると、2回目からフリーズしてしまい、アプリを閉じたりホーム画面に戻ってからまた起動しないと動かなくなります。 また、画面へ戻ると元々のテキストボックスはそのままで、新規にペーストしたい内容のテキストボックスが2つ精製されます。そちらはフォントなどは既存とテキストボックスと違うものが適用されていました。 現在、仕方なく２回目のペーストをする際はペーストせずに手入力するようにしています。 改善をお願いいたします。

My logo has disappeared and not available to add.

Went to use the express tool, it asked me a bunch of questions about what I want to make, then it presents me with the default interface- why the questions? Where is the output? WTF? not intuitive .

I have looked in the adobe community for answers and also on the web. My comment icon will not show no matter what I do. I went into settings and it is there, but the only thing that shows on the main page is the pointer arrow. Help.

I do not speak or read spanish - How do I get the english version?

I created numerous (and valuable) company presentations in Adobe Spark and under my username eliza.ann@zeitilin.com. After Adobe forced the purchase of Express, somehow I ended up with 2 accounts connected to my license (my personal one, which should NOT be) and ALL of my Adobe Sparks are gone. I have tried EVERYTHING mentioned online to try and revive them. They appeared on one occasion since moving to this paid account. Not even sure how this happened. I truly need your help associating them with my correct account and remove my personal (eliza.ann@live.com) from my company account. Zeitlin SIR pays a large fee to Adobe every month and I've asked the reps that ask for more business for help - which they never respond. I'm sure you can understand why this is frustrating and thank you, in advance, for your help. Eliza Ann

The shareable published link is requiring viewers to sign in to the app or saying error 404. please advise

So far the new update is not as user friendly and is more limited and frustrating. If I attempt to edit text, it will only allow me to click inside to select whole words, not just letters within the text. I also now have to completely remove any colors/make transparent instead of the export option to just download as transparent, this is a big change in a disappointing direction.

Trying to add templates/branded logos etc and nothing is adding to the page.

Hello team! I’ve not been able to fing ‘my stuff’ all say long! This is appalling as I needed to get something done so bad. Wow

I used the links and button like the instructional video stated, but it does not work.

I am no longer able to edit my stuff with this new update, it has made it very tough for me to want to continue to use this app. Is it possible to go back to the original set up you had or can I download an earlier version? I Was looking forward to changing the design monthly on this and now I’m not able to because I can’t edit my older project. Please help

The old stuff I have in file are not functioning properly. The app does not recognize I have a paid account Already… what happened to this nice app?

I would like to access my projects and files previously created in this app. However, the provided link just leads me to this app in the app store, not to the files. I hope they are safe somewhere?!

I've tried over and over to connect to instagram and all I get is a connection failed message. I can't connect the standard facebppk channel fine. But not instragram. I've tried multiple browsers. Tried disconnecting and reconnecting eveything as per the video that your support team posted. Makes no difference. Another thread I read said this is a bug that has been resolved but it obviously hasn't. Can someone please help me with this as posting to instagram is the primary reason I subscribed to this service.

Hello! I’m not able to choose what Instagram account to link, I’m automatically connected to the same account every time. I have 2 accounts (both business) that I would like to connect. They are both connected to the same Facebook account. I’ve read in instructions that I should be given a choice of what account to connect with, but it automatically chooses the same one every time.

I upgraded and don’t find stickers. How can I access them?

Unable to caption video