Bug Reports

All my files are missing from past projects

I uploaded a custom font a few months ago and have been using it. Today it won't appear in my options and it won't let me upload it again.

I started this new project this morning. All of a sudden I am told connection has been lost now that project won't load. The first screen shot shows the issue. The second shows the the project in my files. I am incredibly frustrated with this "improved" version of Express.

Hi, I'm trying to share this file "MENU_ASK FOR JANICE" with a different account [Email removed by Modarator], but when I click the link in the email on that account, I get a 404 Error)

Goedemiddag, De aangemaakte webpagina wordt niet opgeslagen in de cloud (genoeg ruimte beschikbaar). Daarnaast wordt er geen thumbnail weergegeven. Geeft enorme vertraging in het werk.

I use to really like this program and have been a paying member for years but with all the new changes you guys have made you have made this system so slow. Nothing loads at all and it is just a horrible user experience now. When my membership is over I will not be renewing it and you guys will be losing a customer of 4 years now. Its really a shame

I have a graphic from Illustrator that I saved to my library and when I attempted to place it into my Express document, it loads incredibly small and then when trying to increase the size for the document I find it's blurry.  Specs:- Express document 2000x2000px Imported Graphic: - 2000px wide  Because the graphic is the same width, in theory it should import clear as can be, but I'm finding that's not happening. Even importing a PNG from desktop has the same effect albeit just a little bit crisper. Attaching screenshots of what the graphic looks like placed from the library and what it looks like when transforming it larger to fit the document. 

I used to be able to convert my old files but now I get an error on every file.

Supuestamente la app es gratuita, pero es mentira, hice una invitación al intentar descargar me pide los datos de mi tarjeta, no me quedo otra que ingresar, igual no me permitio no se cual es el problema pero bueno la verdad me encanto poder hacerla es una pena no poder descargarla

im copying off of word then pasting its not working

When I shared my project with another person, they opened it as a completely different file. I've also duplicated mulitple projects that took me hours to work on that are not saved.

 UUID: 8835318b-1766-4a76-bfea-2b30463aaf05I'm unable to open a specific document named "Revision 2". This has been working for the past couple of days. Why is it not loading?

Can't find this page in my 'Your Stuff'. I hate this new platform and am changing. I can't find this to make edits. https://new.express.adobe.com/webpage/CB0L2cUseNEo5

The video background is only valid for 20 seconds. The background of videos longer than 20 seconds is not being removed

Download never finished. Always stops at 90% and then fails. This is not even a large file. Also why is there no option to export them to Adobe Illustrator or InDesign directly from Adobe Express?

The video background is only valid for 20 seconds. The background of videos longer than 20 seconds is not being removed

I am unable to download my video that i have taken hours making 😞 I have tried to download it on a different browser, i have tried in an incognito window. I have tried downloading the app on my phone but my files are not coming up. Please help i need this video!

Leider öffnet sich bei den Reitern Medien, Text, Elemente, Collage das pop up Menü nicht richtig. Dieses wird nur als blanko Seite angezeigt wodurch man keinerlei Auswahl treffen bzw. hinzufügen kann. Bei alten Dateien ist das Bearbeiten von vorhandenen Elemente, Texten, etc. möglich.

Not able to publish adobe express webpage to linkedin throuh sharing-option within the web page editor. Getting error message

when i try to remove the background, it works for a few minutes, the it just doesn't work, and I can do it a few times and it just always reverts to it not being removed

When I try to download my video to mp4 format in 4k, the app crashes chrome at 26%.

Hello, i created this video at my school on my school computer using google found images and adobe stock images, and they are not displaying on my home computer

when i added a text scene, the audio started playing again, and i have no way to remove it.

All my projects have dissapeared from adobe express

unable to schedule posts on twitter