Bug Reports

I attempt to open my project and receive an error message advising me to contct support and provide the attached URL (I could copy and paste the error, so I attached a screenshot).

Have centred text appearing with just a pulse animation - no In or Out animation selected. Animation looks and works as expected when in design mode, but upon preview in X, FB & Insta, the wording pulses once, then jumps slightly to the right and then carries on pulsing.

Hi I just thought I'd make an enquiry about these strange lines artifacts I have on this 1 occasion using AI Text Gen. The file is Logo .com.au 4 I have duplicated a textured font file generated by Adobe & changed the txt itself but nothing else, the original file doesn't have any of this issue that I have found. I'm just curious as to the cause & thought your team would be also. feedback

This is quite frustrating. The font does not download as a PDF in the same way as I have put it. As in, I make one line bold and the rest light but the entire thing is downloaded as bold.

Nothing is working. Can't edit a project. Some stuff won't even load.

Hello and good day,My students were having an issue with their icons loading up when added to their workspace. I thought it was just an issue on their end, but I am also seeing the issue when using icons. This is happening when using their chromebooks as well as with me using a desktop.  Any assistance would be greatly appreciated! Thanks!

Intenté probar la herramienta de relleno generativo, pero no genera resultados. Las fotos resultantes son iguales a la original. ¿Es un error o estoy procediendo mal? ¿Trucos?

Not working, buffering no media access 2nd time, weeks ..... Will desactivate premium

No bugs but I HATE the new version because it is much harder to use.

When an image is dragged and dropped from the libraries directly onto a layout in our design template, it fails to maintain the aspect ratio predefined by the frame in the template. This inconsistency necessitates additional manual adjustments to crop and resize the image, ensuring it matches the intended dimensions and appearance in the layout. This repetitive adjustment process is time-consuming and reduces overall efficiency in our design workflow.

All my files are missing from past projects

I uploaded a custom font a few months ago and have been using it. Today it won't appear in my options and it won't let me upload it again.

I started this new project this morning. All of a sudden I am told connection has been lost now that project won't load. The first screen shot shows the issue. The second shows the the project in my files. I am incredibly frustrated with this "improved" version of Express.

Hi, I'm trying to share this file "MENU_ASK FOR JANICE" with a different account [Email removed by Modarator], but when I click the link in the email on that account, I get a 404 Error)

Goedemiddag, De aangemaakte webpagina wordt niet opgeslagen in de cloud (genoeg ruimte beschikbaar). Daarnaast wordt er geen thumbnail weergegeven. Geeft enorme vertraging in het werk.

I use to really like this program and have been a paying member for years but with all the new changes you guys have made you have made this system so slow. Nothing loads at all and it is just a horrible user experience now. When my membership is over I will not be renewing it and you guys will be losing a customer of 4 years now. Its really a shame

I have a graphic from Illustrator that I saved to my library and when I attempted to place it into my Express document, it loads incredibly small and then when trying to increase the size for the document I find it's blurry.  Specs:- Express document 2000x2000px Imported Graphic: - 2000px wide  Because the graphic is the same width, in theory it should import clear as can be, but I'm finding that's not happening. Even importing a PNG from desktop has the same effect albeit just a little bit crisper. Attaching screenshots of what the graphic looks like placed from the library and what it looks like when transforming it larger to fit the document. 

I used to be able to convert my old files but now I get an error on every file.

Supuestamente la app es gratuita, pero es mentira, hice una invitación al intentar descargar me pide los datos de mi tarjeta, no me quedo otra que ingresar, igual no me permitio no se cual es el problema pero bueno la verdad me encanto poder hacerla es una pena no poder descargarla

im copying off of word then pasting its not working

When I shared my project with another person, they opened it as a completely different file. I've also duplicated mulitple projects that took me hours to work on that are not saved.

 UUID: 8835318b-1766-4a76-bfea-2b30463aaf05I'm unable to open a specific document named "Revision 2". This has been working for the past couple of days. Why is it not loading?

Can't find this page in my 'Your Stuff'. I hate this new platform and am changing. I can't find this to make edits. https://new.express.adobe.com/webpage/CB0L2cUseNEo5

The video background is only valid for 20 seconds. The background of videos longer than 20 seconds is not being removed

Download never finished. Always stops at 90% and then fails. This is not even a large file. Also why is there no option to export them to Adobe Illustrator or InDesign directly from Adobe Express?