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72 replies

Participant
October 20, 2025

I am writing to report an issue regarding the availability of the Adobe Firefly service in my region, Ukraine.

Today, I discovered that I am unable to access or use Adobe Firefly, as it appears to be currently unavailable in Ukraine. I have searched Adobe's official resources but could not find any official announcement or information detailing this restriction, explaining why this has happened, or indicating a timeline for restoration of service.

I rely on Adobe services for my work/personal projects and would appreciate clarification on the following:

Reason for the Restriction: Could you please explain why the Adobe Firefly service has been made unavailable in Ukraine?

Resolution and Timeline: What steps are being taken to restore access to Adobe Firefly in this region, and is there an estimated timeframe for when the service will be available again?

As a loyal Adobe user, I would greatly appreciate a prompt and clear response regarding this situation and any steps I might need to take on my end, if applicable.

Participant
October 20, 2025

I am from Sri Lanka. I use Adobe Firefly frequently. But today

 

it shoes that Firefly isn't available in my region. 

Participant
October 20, 2025

Hello. Today I used my Photoshop and recieved message like "Firefly not available in my region". I see not only me and my country have this problem

Participant
October 20, 2025

I am writing to report an issue regarding the availability of the Adobe Firefly service in my region, Ukraine.

Today, I discovered that I am unable to access or use Adobe Firefly, as it appears to be currently unavailable in Ukraine. I have searched Adobe's official resources but could not find any official announcement or information detailing this restriction, explaining why this has happened, or indicating a timeline for restoration of service.

I rely on Adobe services for my work/personal projects and would appreciate clarification on the following:

Reason for the Restriction: Could you please explain why the Adobe Firefly service has been made unavailable in Ukraine?

Resolution and Timeline: What steps are being taken to restore access to Adobe Firefly in this region, and is there an estimated timeframe for when the service will be available again?

As a loyal Adobe user, I would greatly appreciate a prompt and clear response regarding this situation and any steps I might need to take on my end, if applicable.

Participant
October 20, 2025

Today I received a message that Adobe Firefly is not available in my region.

I haven’t changed anything or used a VPN. I also noticed that the Firefly website isn’t accessible when I’m signed in — but if I log out, the site works.

tuncbudak
Participant
October 20, 2025

I am having the same issue.

I was using it almost everyday. Now it says "Sorry, Adobe Firefly isn't available in your region.".

Participant
October 20, 2025

Adobe FireFly is not working - "access is not provided in your region".

I'm in Israel, connecting without a VPN.

Participant
October 20, 2025

Benötige Hilfe, Adobe Firefly ist nicht in meiner Region (Deutschland) verfügbar.

Participant
October 20, 2025

bei mir auch. scheint wohl ein weltweites problem zu sein. Da hilft nur warten

Participant
October 20, 2025

Hi everyone.

Firefly's generative fill stopped working in Photoshop. It was working perfectly just an hour ago. Why? I'm in Croatia. I'm getting an error saying this feature isn't supported in my region.

Participant
October 20, 2025


10 mins ago I still using it generate a picture
but now it's not working and show this on the page

Any idea to fix this problem? 

Participant
October 20, 2025

어제까지는 포토샵에서 Generative AI를 사용하는 데 아무런 문제가 없었는데 갑자기 이 오류가 발생하고 크레딧도 로드되지 않습니다.

참고로, 제 거주 지역은 한국이므로 에러창에 나온 것처럼 지역적인 문제로 인한 오류가 아닙니다.

Participant
October 20, 2025

i am from india facing same problem

Participant
October 20, 2025

I am in Singapore. Same problem. Would it be a bug? The Chat support is also not available anymore, somehow.