Participant

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Download button not working. Nothing happens when clicked on.

Forum|Forum|2 months ago
April 25, 2026
44 replies
455 views

Edited image, clicked download. Nothing happens.

Pinned Reply By Hajar Toutsi

Hi,

Thank you all so much for your patience and for sharing your experiences here, the details you've all provided have been incredibly helpful as we continue looking into this.

A special shoutout to ahmet_idal for sharing that clearing your site cookies resolved the issue for them! [check their demo in the highlighted reply 👇]

While downloading directly from your Generation History also works, it’s still just a backup option. For anyone looking to ‘fix’ the download button getting stuck for future attempts, here's what to try in the meantime:

1. Clear your site cookies for Firefly
2. Refresh the page

We're continuing to dig into this on our end, so please keep sharing any new details if you run into the issue again. We'll update this thread as soon as we have more to share.

Thanks again, everyone!

Hajar

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precise_Symphony5EC3

Participant

i cannot download my images generated using nano banana pro and its taking to much time to load the images and my internet is good but thi sstupid images are not downloading

notmark

Participant

Happens consistently for me on Google Chrome Version 147.0.7727.138 (Official Build) (64-bit). The Downloading… toast just sits on screen and nothing happens.

Kartika Rawat

Community Manager

Hi everyone! Thanks for reporting this issue. We haven’t been able to reproduce it on our end yet. To help us investigate further, could you please share which browser and model you’re using?

Thanks,

Kartika

Bella charles

Participant

I create a picture, but it can’t save the picture created.

VM333

Participating Frequently

Same thing happening today on Safari Mac. And download any of my work

エイジ5EBB

Participant

Adobe Fireflyの生成AIで以前の様にimage4でダウンロードできなくなった

N

Nick5E8C

Participant

Image that I created won’t let me download it

Serkan MUTAN

Known Participant

It worked yesterday despite the late response response.

rizwanalihaider

Participant

Hi i have created image using chatgpt image 2 model But when i am downloading it, its not downloading same instead image is etirely different from generated one,. please advise about the issue. Thanks

Kartika Rawat

Community Manager

Hi hande demirel!

Thanks for writing in. Does it happen with a specific model? Can you share a screenshot that displays the issue?

Kartika

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