Download button not working. Nothing happens when clicked on.

Despite selecting the 4K-enabled application from the menu on the left, the resulting image didn't appear in that size (it's much smaller). Another problem I'm having is that the download request gets stuck on the "downloading" screen. I'm forced to go to Photoshop Web to download the file. Is there anyone who can offer a solution to these problems? Thank you very much in advance.

Hey ​@inkling23 

Could you provide a short video of your workflow and upload it here? this will help a lot.

Cheers

Nate

Hey ​@cynthiaw20236703 

Could you provide a video of your workflow start to finish? and upload the video. This will help a lot.

As a temporary work around: 
Could you go into your Creative Cloud and see if you can download the images/ videos there?

Cheers

Nate

I can't download

I generate images with prompts and the option to “Download All” doesn’t work. The option to download individually from the generation page doesn’t work. If I click on the image and open it as if to edit, sometimes that download method will work but most of the time it doesn’t work. This has been going on for weeks. I’m sick of it!

Yo en cambio he estado intentando descargar las imágenes generadas y no hay ningún resultado. Llevo días con problemas, con Adobe no se puede trabajar es una auténtica basura.

I've been experiencing the same problem since 3 PM. I'm in Chile now, it's 10 PM. Eight hours have passed and the problem persists. This platform is truly awful!

He reiniciado ya 4 veces, he limpiado cookies, historiales y no hay caso NO se pueden descargar las imágenes generadas desde Adobe Firefly. Realmente que ha sido una experiencia nefasta. Nunca imaginé que la plataforma sería tan mala y estaría tan llena de errores.

téléchargement direct impossible
depuis hier le 22 avril 2026 vers 17h00 heure de Paris , il est impossible de télécharger directement l’image qui a été générée . Il faut passer par la modification et à ce moment là on peut la télécharger. C’est une vrai perte de temps et ce n’est pas pratique du tout.

Se serait super de corriger ce bug rapidement.

Merci