Firefly Broken on My Paid Accounts, Works on Non‑Paid Account

Same Here, ditto. I second everything darami says.

1- How on gods green earth can a company warrant charging for a product that barely works, and often not at all. I will be writing to Adobe in detail. I am frustrated, pissed, ready to throw a tv out a window, punch a couch cushion, smash my keyboard over a coffee mug, spit directly into the water cooler that feeds adobe firefly admins. I will likely cancel all firefly subscriptions.

2- Does anyone pay a lease on a 3 wheeled car that starts .24176 percent of the time and independently takes control of the wheel on your way to work and pulls over, then belches 12 gallons of gas onto the ground while spinning up the odometer a couple hundred miles just to make sure you know you’ll be exceeding the monthly mileage alottment in your lease. AND You are paying for the gas that just got purged.

3- Half the generations are duplications of previous generations. 25% are crap, and the 25% that are usable are as a result,  3x more expensive. 

4- At least 60% of my time interacting with Firefly is waiting for it to finally fail to generate with it’s error message that tells me to try again later. When I go to my generations library, there is the generation thumbnail for the latest attempt, although when I try to open it to view/edit, spinning wheels for 15 minutes and sometimes, maybe 10% of the time, it will open and let me make iterations of it/edit.

5- The amount of wasted time waiting for the failed generation attempt message, then killing chrome, restarting, clearing the cache, which works about 40 percent of the time... is maddening. 

This tool and interface barely works. Why am I paying for it? 

I should be paid for what amounts to beta driving this shitshow.

The interface sucks. Obscurification of tools and locations of features is remedial design. The generation history icon is about 5 pixels x 5 pixels and only shows up under god-knows what conditions ...

This is a half baked project that feels like riding a kayak through a rock crusher while being screamed at by a mother in-law with shatter-glass vocal chords.

There, I’ve said it.

Ya sama aku user gratisan yg biasa generate harian, tapi ku mencoba untuk upgrade plan, karena itu ku coba trial dulu, nah niatnya ingin langganan satu tahun setelah 3-4 hari mencoba trial,tapi dari kemarin tertulis sama "Something Got Worng" , baik image to video,image edit, video edit, teks to video, dan sampai sekarang juga, Padahal Ini Bagus Sekali, ada teman-teman ku yg ku beri tahu untuk langganan disini,tapi karena terjadi seperti ini ku bilang lah, jangan dulu lagi eror, akhirnya beberapa teman menunda untuk upgrade plan sampai setabil lagi

Happens 30% of time here too!

Hi ​@darami,

Can you please follow the steps in this article to create a HAR file: Collecting logs for generation errors in Adobe Firefly?  Then message me privately and I can co-ordinate getting it.

Thanks,

    droopy

Same issue happened with me, tried clear cache of browser, restart everything. Still issue is same.

Hey ​@darami 

I have escalated the issue further.

Cheers
Nate