Firefly Broken on My Paid Accounts, Works on Non‑Paid Account

For several days, Adobe Firefly has been 100% unusable for me. Every attempt to generate or edit anything results in the same error:

“Something went wrong / Please try again later.”

This happens on both of my Adobe accounts:

• My personal Creative Cloud subscription

• My company Creative Cloud subscription

Both paid plans fail in exactly the same way.

However, on the same computer, same browser, same network, if I log out and switch to my wife’s Adobe account (she does NOT have a paid plan), Firefly works perfectly with no errors.

This clearly proves the issue is not related to my device, browser, cache, extensions, or network, but instead something wrong with my account or subscription configuration on Adobe’s backend.

Because of this bug, I have been unable to work for several days while still paying for two active plans.

I urgently request that Adobe:

1. Investigate and fix the account‑level issue affecting my subscriptions

2. Provide compensation or credit for the days I could not use Firefly at all

Steps to reproduce:

1. Log in with either of my paid Adobe accounts

2. Open Firefly (any feature: Image generation, editing, etc.)

3. Upload an image or click Generate

4. Firefly immediately shows “Something went wrong”

5. This happens 100% of the time

Expected result: Firefly should generate or edit images normally.

Actual result: Firefly instantly fails with “Something went wrong” on every attempt.

Additional notes:

• Tested on multiple browsers

• Tested with cache cleared

• Tested in incognito mode

• Tested with all extensions disabled

• Tested on the same machine with a different Adobe account → works perfectly

• This strongly indicates a subscription or account configuration issue on Adobe’s side

Please look into this as soon as possible. I have lost several days of productivity due to this issue.

Thank you.