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dece80
Participant
February 18, 2026

Gemini 3 (Nano Banana Pro) generation doesn't work most of the times and credits are used up anyway

  • February 18, 2026
  • 55 replies
  • 707 views

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

    Pinned Reply By Kartika Rawat

    Hi all! 

    Sorry about the trouble. We are aware that some Creative Cloud users generating imagery using Nano Banana Pro are experiencing elevated error rates and delays. We are actively working to address the issue.

     

    Thanks for your patience.

    Kartika

    55 replies

    fifek
    Participant
    March 28, 2026

    I have 235 from 250 credits remaining, and I cannot use any premium generative fills Nano Banana, GPT, Flux and Firefly 5 and still obtaining message: Update in order to use premium functions. Byt the credits are still available; I am paying for photo plan, and still cannot use those premium generative functions. It is frustrating. You should return maoney for making something available which is in fact not

    uld return money

    eusoumaurovaz
    Participant
    March 27, 2026

    Same here...

    Sam's Grill
    Participant
    March 27, 2026

    I am trying to create an image since yesterday, I am getting an error that says “Something went wrong, please try again later.” 

    Here’s my prompt
     

    Cinematic food poster on a deep red gradient background, premium fast-food ad style.

    Foreground:

    • Left: Loaded poutine with fries, gravy, cheese curds, realistic texture
    • Right: Double cheeseburger with lettuce, tomato, cheese, pickles, glossy bun
    • Front center: Empty white plate with a bold “?” floating above it

    Composition:
    Burger and poutine placed slightly behind, empty plate in front as focal point

    ⚠️ Framing (VERY IMPORTANT):

    • Full burger and full poutine must be completely visible
    • Do not crop, cut, or clip any part of the food
    • Leave clear margin around both items
    • Entire plates and food fully داخل frame, centered and balanced

    Lighting:
    Dramatic studio lighting from top-right, strong highlights, soft shadows, high contrast

    Style:
    Photorealistic, high-end commercial food photography, sharp details, rich colors

    Background:
    Clean red gradient, minimal, no clutter

    Negative:
    no cropped food, no cut edges, no partial visibility, no zoomed-in framing. 

    I’m using Nano Banana Pro 2. 

    D.Be
    Participant
    March 27, 2026

    It’s not working with any model gemini Model but very reliable on wasting credits!

    alexe81988930
    Participant
    March 27, 2026

    Edit, these failed generations uses also credits.

    alexe81988930
    Participant
    March 27, 2026

    Trying to edit reference image, nothing happens and after a long while generation fails.

    tarynl42761008
    Participant
    March 27, 2026

    Me too this is super frustrating

    yigithur
    Participant
    March 18, 2026

    Probably like most of my fellow designers, I have been spending hours clicking generate, wasting credits that are not refunded when the process failed over and over again in all gemini models and now even on firefly 5 model. And tbh this is not even the first time. How hard is it to be the biggest design related corp of the world and yet still cant setup a frontend and ai api connection properly… An unreliable service is not a service at all if I still need to go somewhere else and buy another service credits when you are mostly offline.

    yigithur
    Participant
    March 18, 2026

    Tried on macbook rather than imac, might be browser/cache/ip based limitor. Worked on the macbook now if you have alternative options for chrome canary/another pc/mac give it a try imo.

    fourzero
    Participant
    March 17, 2026

    When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. Would like a refund of credits 

    Hajar Toutsi
    Community Manager
    Community Manager
    March 18, 2026

    Hi fourzero,

    Thank you for bringing this to our attention.

    In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

     

    Thanks.

    Hajar
     

    istvanpolonkai
    Participant
    March 8, 2026

    The image generagtion and video genreation does not function with Nanao Banana and VEO. It always says try it later. I have planty credit, and it was working today, but now stoped to da anything