Participant

Gemini 3 (Nano Banana Pro) generation doesn't work most of the times and credits are used up anyway

Forum|Forum|2 months ago
February 18, 2026
60 replies
1030 views

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

Pinned Reply By Kartika Rawat

Hi all!

Sorry about the trouble. We are aware that some Creative Cloud users generating imagery using Nano Banana Pro are experiencing elevated error rates and delays. We are actively working to address the issue.

Thanks for your patience.

Kartika

Show previous replies

alexe81988930

Participant

Trying to edit reference image, nothing happens and after a long while generation fails.

tarynl42761008

Participant

Me too this is super frustrating

yigithur

Participant

Probably like most of my fellow designers, I have been spending hours clicking generate, wasting credits that are not refunded when the process failed over and over again in all gemini models and now even on firefly 5 model. And tbh this is not even the first time. How hard is it to be the biggest design related corp of the world and yet still cant setup a frontend and ai api connection properly… An unreliable service is not a service at all if I still need to go somewhere else and buy another service credits when you are mostly offline.

yigithur

Participant

Tried on macbook rather than imac, might be browser/cache/ip based limitor. Worked on the macbook now if you have alternative options for chrome canary/another pc/mac give it a try imo.

fourzero

Participant

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. Would like a refund of credits

Hajar Toutsi

Community Manager

Hi fourzero,

Thank you for bringing this to our attention.

In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

Thanks.

Hajar

istvanpolonkai

Participant

The image generagtion and video genreation does not function with Nanao Banana and VEO. It always says try it later. I have planty credit, and it was working today, but now stoped to da anything

W

Weezypain

Inspiring

My main frustration with firefly is exactly this, being charged for credits with no results! These credits are precious!

Лідія

Participant

при генеруванні картинок через Fireflly (Nano banana) постійно вилазить помилка
При генеруванні зображень через Firefly (Nano banana Pro) постійно виникає помилка

Hajar Toutsi

Community Manager

Hi Лідія,

We appreciate you flagging this to us.

Our team is already aware of the elevated error rates and delays caused by Nano Banana Pro model, and we’re actively working to resolve the problem.

In the meantime, if you’d like to continue your workflow, please try selecting Google's new model Gemini 3.1 (w/ Nano Banana 2) which seems to work better for now.

We truly appreciate your patience and understanding while we work on a fix.

Hajar

A2335712

Participant

الان حدودن یک روز از زمان محدودیت تولید عکس گذشته چقدر دیگر باید صبر کنم

Go_Vango8061

Participant

another day of no image generations
Another wasted day!!!! You keep telling me it is fixed, or you are aware and it is being worked, a fix will be coming, and yet another day wasted, all empty words. Social media is buzzing how firely is a waste of money. FIX THIS NOW!!!!!!!!!!!!!!!!!!!