Participant

Gemini 3 (Nano Banana Pro) generation doesn't work most of the times and credits are used up anyway

Forum|Forum|2 months ago
February 18, 2026
61 replies
1034 views

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

Pinned Reply By Kartika Rawat

Hi all!

Sorry about the trouble. We are aware that some Creative Cloud users generating imagery using Nano Banana Pro are experiencing elevated error rates and delays. We are actively working to address the issue.

Thanks for your patience.

Kartika

Show previous replies

nice_artwork3181

Participant

gohug

Participant

Plusieurs fois j’essaye de générer des images avec gemini 3 mais lors de la génération, qui me consomme bien de crédit, aucune génération n’est faite, et tout est reset. j’aimerais beaucoup récupérer mes crédits car ils se sont volatilisé, sans génération …

sebastianglv

Participant

Gemini 3 (Nano Banana Pro) is not working at all, I tried to generate an image for more than 1 hour, and I get after 10 or more minutes, sorry we encountered an issue and my credits are taken...
Gemini 3 (Nano Banana Pro) is not working at all, I tried to generate an image for almost 2 hours with this model it won't generate anything, and I get after 10 or more minutes “Something went wrong” and more, and my credits are taken…

Hajar Toutsi

Community Manager

Hi sebastianglv,

We appreciate you flagging this to us.

Our team is already aware of the elevated error rates and delays caused when users are using Nano Banana Pro model, and we’re actively working to resolve the problem.

Concerning credits loss, rest assured that once a generation fails due to an error, those credits are automatically returned to your balance. Just check your account to see if the credits were returned.

We really appreciate your patience while we sort this out.

Hajar

Go_Vango8061

Participant

Still can't generate Gemini Pro images.
This is totally unacceptable. for over 2 hours now I have not been able to generate images using Nano Banana Pro. Other models work, but are far inferior in quality.

As a premium paying customer, I should be able to do my work when I am awake, don’t tell me I have to wait till after hours. Thing is other AI apps are not having the same problem using the same prompts. so clearly you did not plan for this unlimited onslaught. FIX THIS!!!!!

Hajar Toutsi

Community Manager

Thanks Go_Vango8061 for flagging.

We understand your frustration and we’re sorry you had to go through this.

The team is already aware that some Creative Cloud users generating imagery with Nano Banana Pro are experiencing elevated error rates and delays. We’re actively working to resolve the issue.

We really appreciate your patience while we sort this out.

Hajar

nightmareangel31

Participant

Firefly not working on any browser. I have tried 3 different browsers now and Firefly won't load images. Sits on loading screen for 10+ minutes and then says "sorry something went wrong."

N

Njegos33816000icf3

Known Participant

At the moment doesn’t work at all, both firefly and inside photoshop, as well as on some other platforms..

dineshprajapat

Participant

i wanted to edit an image i gave the image i gave the prompt but i got nothing i took too longer and returnd me nothing i tried twice
i am 1st time trying firefly and i got stuck in this, i tried twice got nothing helpful, waste of time and money

Hajar Toutsi

Community Manager

Hi dineshprajapat,

Thank you for reaching out and letting us know about this issue.

This error is linked to the Gemini 3 partner model. Our team is already aware that some Creative Cloud users are experiencing elevated error rates and delays, and we’re actively working to resolve the problem.

In the meantime, if you’d like to continue your workflow, please try selecting another model as a temporary workaround.

We truly appreciate your patience and understanding while we work on a fix.

Hajar

Gus_Avendano5525

Participant

Using a partner generator consumes credits when there is high demand and the platform crashes.
This mostly happens when I am using the nanobanana. Whenever there is high demand, the platform does not let me generate more images and displays the "Something went wrong, Please try again later" screen. And it always CONSUMES MY CREDITS, even though I could not generate anything. You should fix this since the credits are limited and this is an ISSUE OF THE PLATFORM. Being unable to generate images and get charged for nothing due to the high demand is absurd.

Hajar Toutsi

Community Manager

Hi Gus_Avendano5525,

Thanks for flagging.

The team is already aware that some Creative Cloud users generating imagery with Nano Banana Pro are experiencing elevated error rates and delays. We’re actively working to resolve the issue.

Concerning credits, when a generation fails due to an error, those credits are automatically returned to your balance. Check your account to see if the credits were returned.

We really appreciate your patience while we sort this out.

Hajar

Akif Güzeldal

Participant

Görsel üretim süresi çoook yavaş, çok fazla bekletiyor, nano banan pro 3 kullanıyorum. Gemini paltformu üzerinden 4 tane görsel çıktı almışken, firefly bana henüz 1 görsel bile vermemiş oluyor. Kalite olarak memnunum fakat hız olarak hiç memnun değilim.

JoeBryantCo

Participant

It says I’m out of credits, but I’m not; it reset for the month. And last month, it used all my credits and generated nothing for me but only a couple of photos. And yet, no one seems to be able to correct this credit deduction glitch when content isn't generated. If it comes up with an error, it should automatically refund the credits to my balance. It does not do this. Even here, in this example, it’s deducted the 40 credits from my balance.

This isn’t fair.

When I spoke to someone with support, they kept repeating to me that I used all my credits, and I kept explaining over and over again that I hadn't actually used but a couple. It kept in error deducting credits for content it had errors creating, like the message in the second screenshot.

The solution with support at this point was only to credit me a free month of service. The rep told me he had no ability to credit or verify credits for me, which I found made no sense. Although I appreciated a free month of service, it still didn't address the problem. No Credits = couldn't finish the project I was trying to complete without purchasing a credit pack, which would encounter most likely the same glitch.

At this point, I have to just throw my hand in the error and walk away from this and look at other services that can take accountability for the generation error and refund the customer their rightfully due credits. I believe I should be credited back the credits I couldn't use last month.