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dece80
Participant
February 18, 2026
Sticky

Gemini 3 (Nano Banana Pro) generation doesn't work most of the times and credits are used up anyway

  • February 18, 2026
  • 45 replies
  • 367 views

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

    Pinned Reply By Kartika Rawat

    Hi all! 

    Sorry about the trouble. We are aware that some Creative Cloud users generating imagery using Nano Banana Pro are experiencing elevated error rates and delays. We are actively working to address the issue.

     

    Thanks for your patience.

    Kartika

    45 replies

    XacirD
    Participant
    February 18, 2026

    Same here!

    SMarian87
    Participant
    February 18, 2026

    Same problem to me. I can’t generate with Nano Banana Pro in photoshop anymore...

    luanapacia
    Participant
    February 18, 2026

    DA 3 ORE il sistema dice SEMPRE "Impossibile caricare Impossibile mostrare l'immagine generata. Puoi modificarla e riprovare.". Tra poco dovrei rinnovare il piano, ma a causa di questi problemi sto pensando di non farlo.

    ROBERT33628446ft7j
    Participant
    February 18, 2026

    Same here, I’m on Creative Cloud Plan using Firefly with Nano Banana Pro image editing and it is not working, I get “

     

    Something went wrong. Please try again later.”


    errors all the time…..

    Hajar Toutsi
    Community Manager
    Community Manager
    February 18, 2026

    Hi ROBERT33628446ft7j,

    Thank you for reaching out about this.

    We are aware that some Creative Cloud users generating imagery using Nano Banana Pro are experiencing elevated error rates and delays. We are actively working to address the issue.

    Really appreciate your patience while we sort it out.

    Hajar

    Known Participant
    February 19, 2026

    It’s not just Nano Banana. It’s all of Firefly. 

    February 18, 2026

    Hey ​@Go_Vango8061 

    There are certain times of the day that are busier than others. 

     

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.


    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Generation Models will not generate anything to do with children.
    • Nudity


    Changes in prompts can also have this error message appear.

     

    Cheers

    Nate

    Go_Vango8061
    Participant
    February 18, 2026

    Thank you for your can’d response. No I am not trying to make images of children!!!! I got tired of waiting so I contacted live support. As for certain times of the day, this is happening all day!!

     I find that is a very sad reason, I am a premium paying customer. So your telling me I am paying for something that is known to not handle the traffic? 

     I have had no problems for week, starting this weekend this started happening. I will wait for a response from my open ticket. If it is not resolved I will be requesting a refund. 

     

    ORee100
    Participant
    February 18, 2026

    Same here, something is wrong for all day.

    Go_Vango8061
    Participant
    February 18, 2026

    ever since yesterday I get a constant Something went wrong message. This is unacceptable as a paying customer. I have switched browsers, cleared cache logged out and logged back in. This used to happen anytime I used the Android app, but now on windows, firefox or chrome. 

     Again totally unacceptable and it needs to be fixed right now. Clearly this is not a singular issue, I see many people reporting it, but no response, no help. That will lead to no customers. 

     Since it seems the typical canned response is “please provide a screen shot” so here it is.

    Manuel Araiza
    Participant
    February 18, 2026

    Al generarse este tipo de errores, no deberían cobrarte los créditos, ya que falla demasiado su plataforma y se pierden muchos créditos sin tener materiales a cambio, esto deja mucho que desear, la verdad.

    Participant
    February 17, 2026

    Not an interface issue, I was charged for the generation and NOTHING related to it shows in my Generation History.

    Participating Frequently
    February 17, 2026

    tengo una queja quiero generar una imagen en nano banana pro y me da error pero si me consume mis creditos sin resultados me parece una falta de respeto que hagan eso

    Peru Bob
    Community Expert
    Community Expert
    February 17, 2026

    Ungenerated images should result in automatic reinstatement of your credits.

    Check your account to see if the credits were returned.