Gemini 3 (Nano Banana Pro) generation doesn't work most of the times and credits are used up anyway

This is ridiculous. It’s clear that there is something wrong and has been wrong for that last 48 hours, but instead of informing their customers, Adobe just continues to take generation credits and spit out nothing of value. 

When Adobe Firefly servers are not functioning properly (as seems to be the case 50-75% of the time) Adobe needs to let their users know. Instead of us all just getting frustrated, spinning our wheels only to have Firefly generate the same images over and over again or just straight up not work at all, while SIMULTANEOUSLY USING OUR CREDITS, wouldnt it be great if Adobe let us know. If the servers are not working as they should, there needs to be some sort of warning, BEFORE we start generating. 

Adobe Creative Suite is the industry standard. As such, I am forced into using your products. I am also forced to just accept whatever subscription rate increases that Adobe seems to lay on at their whim, without providing concrete examples as to why my rate increased TEN DOLLARS a month. It went from 62.00 to 72.00. Meanwhile, as a daily user. the only thing that I see is that ALL OF THE PROGRAMS ARE GETTING BUGGIER AND LESS RELIABLE. My 2026 version of Indesign crashers not once, but TWICE everytime I open a file that was created with only one version back. This is totally unacceptable. It is a consistent bug, I have submitted crash reports and yet, nothing. 

It’s time that Adobe reexamine their commitment to the people that use their software every single day in order to make a living. 

Estoy tratando de generar algunas imágenes con Firefly, sin embargo, la herramienta después de unos segundos pensando me genera el error de:

“Lo sentimos, nuestros servidores sobrecalentados en este momento. Demasiadas personas están generando, espera un momento y volveremos pronto.”

Esto no seria un problema si no me contara los 40 créditos que me costo la generación de ese error. El 16 de este mes me renovaron los créditos y solo en mensajes de error ya he gastado mas de 600. Cómo recupero mis créditos porque sencillamente es un robo lo que me esta pasando.

I open firefly, add my images, give it the prompt to generate, get the error: Something went wrong, please try again later. Over and over and over again. It doesn’t work. Going on two days now. Today it says: Sorry, our servers are melting right now. 

Hi martin32223409b7hs!

Sorry about the error. Could you share a screenshot of the error? Are you seeing “Something went wrong, please try again. If so, please check your account to see if your credits have been restored. 

Let us know if your credits are not restored.

Thanks, 

Kartika

moved to questions

Hi luanapacia!

Sorry about the trouble. Which model are you using? Could you share the prompt and the reference image so we can see what’s happening?

Let us know. Happy to investigate

Thanks,

Kartika

moved to questions

nãoe stou conseguindo gerar imagens com o gemini 3

90% of images generated with nano banana are failin, still deduction my credits. thats not only super annoying.

This is annoying.

[Edited for language. -moderator]