Hice click en generar video, y no lo realizó, luego volví a generar pero no ocurrió nada. Me cobró los créditos 2 veces y no me ha generado ningún video, solo me salió un mensaje que dice "Algo salió mal"

Hey ​@Fgf+Grafica 

Could you please reply with the following information:
An example of the image & prompt that you are using would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.

Cheers

Nate