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Fgf+Grafica
Participant
June 2, 2026

Hice click en generar video, y no lo realizó, luego volví a generar pero no ocurrió nada. Me cobró los créditos 2 veces y no me ha generado ningún video, solo me salió un mensaje que dice "Algo salió mal"

  • June 2, 2026
  • 3 replies
  • 23 views

Hice click en generar video, y no lo realizó, luego volví a generar pero no ocurrió nada. Me cobró los créditos 2 veces y no me ha generado ningún video, solo me salió un mensaje que dice "Ha habido un problema"

    3 replies

    Participant
    July 23, 2026

    te dieron solucion?

    Tarun Saini
    Community Manager
    Community Manager
    July 24, 2026

    Hi ​@Juan Quin,

     

    Thanks for reaching out! Are you experiencing the same issue? If so, could you please answer the questions mentioned by ​@Oh.N8 to assist you further?

     

    Regards,

    Tarun

    June 3, 2026

    Hey ​@Fgf+Grafica 

    Could you please reply with the following information:
    An example of the image & prompt that you are using would help.

    • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

    • A copy of the keyframe(s) or reference images (if any) you were using.

    This helps us help you. Sometimes there might be a trigger word in the prompt.


    Cheers

    Nate