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P: Extended period of loading followed by an error (merged thread)

Forum|Forum|4 days ago
March 26, 2026
63 replies
542 views

firefly is not generating image. its loading for 30 minutes then its saying something went wrong and cutting my credits without giving any results

Pinned Reply By Hajar Toutsi

Hi all!

We appreciate you flagging this issue. It’s been escalated to our product team, and we’ll share updates as soon as we have more information.

To help us investigate more effectively, could you confirm a couple of details:

Have you been using a reference image?
Is the issue affecting partner models specifically, or all models?

Thanks for your proactivity and patience while we work on a fix.

Hajar

O

Oh.N8

Hey @Terrencelmx525
Could you please reply with the following information:

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

james5252

Participant

Este error ya tiene 2 días para mi y me gasto créditos. Escribo mi prompt, espero hasta 10 minutos y me dice que no se pudo generar la imágen. ¿Van a solucionarlo, y vamos a tener una compensación los que estamos pagando suscripción?

O

Oh.N8

Hey @james5252

3rd Party models do take longer to process videos and images.

Firefly Models are in Red. They tend to work faster.
3rd Party models are in grey each model works at different speeds.

To better assist you

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.
Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nat

Terrencelmx525

Participant

The generate image function not working. Been loading for hours and tried multiply time. This exact function I been using for past months, now suddenly not working. Its just keep loading non stop

O

Oh.N8

Could you please reply with the following information:

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

Merry_play0990

Participating Frequently

It’s all working well at my end now (England). I’m creating images as normal in the various models using reference images.

T

tinas33280950

Participating Frequently

Mine is also working in NC, USA. At least the FF Image 5 is, using 2 reference images. The reference images were not properly reproduced, but it’s better than it has been.

Ahmed Kadous

Participant

it was working perfectly then it stoped generating videos or images

Jahflynn

Participant

Same exact thing is happening to me. I clear my cache, close my browser and no luck. It’s just sitting there for 30 minutes trying to generate an image and after 30 min it just says “whoops”

O

Oh.N8

Hey @Jahflynn

To better assist you

Could you please reply with the following information:
An example of the prompt that you are using would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.
Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

Pajope

Participant

Same issue its just loading …. and nothing

U

Utku34643716zfyj

Participant

I am unable to create or edit images with all of the AI models.

Samuel12P

Participant

Só resolvam! Não da pra usar uma plataforma que trava tanto nosso trabalho assim

tlent190

Participant

I’m trying to generate an image and keep getting error messages

O

Oh.N8

Could you please reply with the following information:

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

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