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firefly is not generating image. its loading for 30 minutes then its saying something went wrong and cutting my credits without giving any results

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Pinned Reply By Hajar Toutsi

Hi all!

We appreciate you flagging this issue. It’s been escalated to our product team, and we’ll share updates as soon as we have more information.

To help us investigate more effectively, could you confirm a couple of details:

Have you been using a reference image?
Is the issue affecting partner models specifically, or all models?

Thanks for your proactivity and patience while we work on a fix.

Hajar

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tlent190

Participant

I’m trying to generate an image and keep getting error messages

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N8.

Could you please reply with the following information:

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

Could you provide a screenshot of an example of your image that is being rejected?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

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Greenwich22

Participant

I upload a photo; add the description that I would like and click generate. It loads for a very long time but doesn’t generate an image nor does it give a error message. It just doesn’t stop loading - continuous loading

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sethb51628155

Participant

It is now 12 hours later and I’m still having the same issue. Using a reference image, not using a reference image, it just acts like it’s creating an image for a half an hour and then says “something went wrong“ and I think my credits are still being used up. Really a damaging situation to my workflow. I’m paying for this so that this kind of thing DOESN’T happen .

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TonyWhiddon

Participant

I’m still getting the same thing, and as my package renews tomorrow, I’m going to lose a load of credits that I intended to use today. I hope there will be some sort of goodwill gesture when this is resolved. It is very frustrating.

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eusoumaurovaz

Participant

Apparently, this is a general problem; will it be resolved soon?

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ufuk can

Participant

sorun oluştu diyor görsel vermiyor

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ElenaTempé

Participant

Bonjour,

Depuis hier, j’essaie de générer des images grâce à des déjà existantes ainsi qu’un prompt mais ca charge pendant une éternité avant de me mettre de réessayer plus tard. C’est assez embêtant, j’en ai absolument besoin pour travailler. J’aimerais que le problème soit résolut rapidement si possible.

Merci.

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idfk2026

Participant

Using any image model on either Chrome or Safari, I can generate images normally when using only a text prompt, but the addition of ANY reference image on ANY model results in the UI hanging for 10 to 20 minutes before failing with the generic “Something Went Wrong” error message. Have tried logging in and out of Adobe Creative Cloud several times and clearing browser cache to no avail. Funny enough just tried it on Firefly iPhone app and is working normally there so seems like a web issue.

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idfk2026

Participant

The issue suddenly cleared up late yesterday afternoon for me but was a 36 hour interruption in my work. So guess who is working all weekend haha. It would be good to know if there is an explanation for what happened so won’t have to start form scratch if it happens again!

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vovik.gg

Participant

After sending the request, only an infinite progress bar. I tried using different queries and different photos. This problem continues for several days from March 25th to today March 27th

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