Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|1 month ago
June 19, 2026
160 replies
2400 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

O

Oh.N8

Hey @jonderkep2

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Common problems

Trademarked / Copyright
Political figures / Celebrities

Long complicated prompts (often from ChatGPT)
(short easy to read prompts tend to work very well)
busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is.

Anything to do with Children

if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

robeyat26571430rj5o

Participant

jonderkep2

Participant

The nano banana pro or the nano banana 2 doesn't work for me, it always comes up with the promise that there is a problem, I should try it tomorrow

When using nano banana pro or nano banana 2 I get this error, I have been waiting for many hours for it to be fixed but nothing, I need help

Ivanalonso

Participant

no me deja generar videos
llevo desde ayer sin poder generar un video porque pone: ha habido un problema. intentelo de nuevo mas tarde

no puedo generar ningun video desde hace mas de 24h

Mandykaur0002

Participant

Hiya, i have attached the below following the request of following the process you pinned, hoping this helps idetify the issue we are all having, your help and assistance is appreicated

firefly.adobe.com.har

O

Oh.N8

Hey @Dal25
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

O

Oh.N8

Hey @rxnxx12s2
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

O

Oh.N8

Hey @wallsofeden

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

cheers

Nate

O

Oh.N8

Hey @AmitPrajapati0305
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Common problems

Trademarked / Copyright
Political figures / Celebrities

Long complicated prompts (often from ChatGPT)
(short easy to read prompts tend to work very well)
busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is.

Anything to do with Children

if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.

Cheers

Nate

AmitPrajapati0305

Participant

I am subscribed to the monthly plan. However, after generating 2–4 videos, every subsequent attempt fails with a "Video failed to generate" error. I have been experiencing this issue consistently for several days. Please investigate and resolve this issue as soon as possible. Thank you.