P: I keep getting "Something went wrong. Please try again later."

I get the same error with GPT 2 or other partner models… for any kind of prompt or reference image. I still have 2000+ credits. 
It used to work last month.

Adobe Firefly的图片AI生成CHAT GPT 和Gemini等模型都用不了了，请尽快修复，视频AI生成keling也用不了，尽快解决吧 

Hi !

I'm almost relieved to see I'm not the only one experiencing this issue. We all use Adobe for work, not to post vacation photos on Instagram. I pay for a subscription so I can use it smoothly, not to be on the verge of a nervous breakdown every time I generate something - or worse, every time I try to edit, when Firefly deigns to accept reference images at all. Thank you for your quick help. This issue really needs to be looked into properly!

Hi everyone,

If you're experiencing this issue, please send me a direct message with a HAR file. To do so, generate the HAR file, upload it to a cloud storage service, and share the link with me. This information will help our product team investigate the issue further and identify the root cause.

You can check this link to know more about how to generate the HAR file- https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html

Regards,

Tarun

This has been an ongoing issue for the past two weeks. Has the technical team found any solution yet, or are they all sipping piña coladas in Barbados while our subscriptions fund the vacation???

this isn’t fair to those of us who rely on Adobe for work and pay for these services every month. We’re approaching an entire month of features not working properly, yet we’re still being charged. 

The issue clearly isn’t fixed for everyone. Instead of telling us it’s resolved, please prioritize actually fixing the problem. We depend on these tools for our livelihood, and we’d appreciate a real update and a permanent solution. Thank you.

I keep running into the same issue. Tired running it in incognito mode. Tried clearing cookies and cache. tried waiting, resetting. Nothing works. I’ve had this issue for the last 7 days or so. Maybe it will work for the first two images but then shuts down and i cant get anything to work. Even the adobe firefly models have stopped working. I don’t submit heavy requests. they are pretty simple since i just use it to optimize art sparingly for pre press production outputs.  

Not sure what i can do on this! 🙏

Hi everyone,

Thank you for your continued patience and for sharing your experiences.

I've already escalated this issue to the product team for investigation.

At this time, the team is actively reviewing the reports to better understand the root cause. While I don't have any new updates to share yet, I wanted to confirm that this is being tracked and investigated.

Regards,

Tarun

Hi everyone,

I’m adding my report to this open issue because it looks like a lot of people are having the same problem.

I recently started an Adobe Firefly Pro Plus plan mainly to test the selected unlimited video models included with the plan. The Adobe Firefly Video Model works for me, but the partner / third-party video models keep failing every time with:

“Something went wrong. Please try again later.”

I have not been able to generate a single video using the partner video models.

I have tested:

• Chrome and Firefox
• Simple text-to-video prompts
• Prompts with no brand names or copyrighted terms
• One Firefly tab open only
• Different partner video models

The result is always the same error.

Because the Adobe Firefly Video Model works on the same account, this does not seem like a browser or prompt issue. It seems more like a backend issue, partner model access issue, entitlement issue, or account-level restriction affecting the included partner models.

Can Adobe please provide an estimated time for when this issue will be fixed? I need to decide whether to keep or cancel my subscription, because the main reason I signed up was to use the included partner video models.

From what I have seen on the Adobe Discord and in this forum, this error has been happening and getting reported for over a month, but there does not seem to be a clear explanation from Adobe about what is causing it or when it will be resolved.

I do not feel comfortable continuing with a paid plan, especially one advertised for video creation at scale, when some of the included video models are not working and customers are not being given clear information about what is happening.

also i tryed the classic “clear cache” fix  still doesnt work 

Même chose de puis de 2h sur seedance