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Experience7
Participant
June 19, 2026
Sticky

P: I keep getting "Something went wrong. Please try again later."

  • June 19, 2026
  • 189 replies
  • 3241 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

    Pinned Reply By Tarun Saini

    Hi everyone,

     

    To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

    1. Open Google Chrome.
    2. Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
    3. Go to the Network tab.
    4. Enable Preserve log by checking the box at the top of the Network panel.
    5. Reproduce the issue in Adobe Firefly.
    6. Once the issue occurs, return to the Network panel.
    7. Right-click anywhere within the list of network requests.
    8. Select Save all as HAR with content.
    9. Save the .har file to your computer.
    10. Reply with the saved HAR file attached so our team can review it and investigate further.

     

    Regards,

    Tarun

    189 replies

    June 19, 2026

    Hey ​@Experience7 
     

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using. (this really helps us help you.)
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • Long complicated prompts (often from ChatGPT)
      (short easy to read prompts tend to work very well)
    • busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

    Anything to do with Children

    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    Cheers

    Nate

     

    stefaniam1305
    Participant
    June 19, 2026

    anche io continuo ad avere lo stesso problema anche con le altre AI ( firefly image, gemini ecc) 

     

    Hajar Toutsi
    Community Manager
    Community Manager
    June 19, 2026

    Hi stefaniam1305
    Thanks for writing in.

    Please provide us with the required data from the pinned message.

    Hajar

    jonderkep2
    Participant
    June 20, 2026

    None of the AI ​​models work for me

    Your browser version and operating system: 149.0.7827.116 (Build oficial) (64 bits)
    The Firefly model you are using:Adobe Firefly Pro Plus
    Your message (or a screenshot)


    Whether you are using a reference image