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Experience7
Experience7
Participant
June 19, 2026
Sticky

P: I keep getting "Something went wrong. Please try again later."

  • June 19, 2026
  • 189 replies
  • 3240 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

      Pinned Reply By Tarun Saini

      Hi everyone,

       

      To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

      1. Open Google Chrome.
      2. Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
      3. Go to the Network tab.
      4. Enable Preserve log by checking the box at the top of the Network panel.
      5. Reproduce the issue in Adobe Firefly.
      6. Once the issue occurs, return to the Network panel.
      7. Right-click anywhere within the list of network requests.
      8. Select Save all as HAR with content.
      9. Save the .har file to your computer.
      10. Reply with the saved HAR file attached so our team can review it and investigate further.

       

      Regards,

      Tarun

      189 replies

      Show previous replies
      O
      Community Expert
      Oh.N8Community Expert
      June 21, 2026

      Hey ​@Rahul1201 

      Something went wrong

      A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

      • System Details: Specify your Operating System (OS) and Browser (including version numbers).
      • Workflow Context:
        • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
        • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
        • The full prompt you were using.
        • Copies of any reference images, keyframes, or original images used.
           

      Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.



      Cheers

      Nate

      Kurosaki+Ichigo
      Kurosaki+Ichigo
      New Member
      June 21, 2026

      Facing the same issue

      Rahul1201
      Rahul1201
      Participant
      June 21, 2026

      My different adobe express premium account handles partner models fine. However, this Firefly Pro Plus account fails on all partner models(Image, video, up scaling) i tried using different partner models other than adobe on mobile still gets the same something went wrong error for partner models only. Only adobe models work on this account all partner models doesn’t work. 

       

        O
        Community Expert
        Oh.N8Community Expert
        June 20, 2026

        Hey ​@jonderkep2 
         

        Something went wrong

        A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

        • System Details: Specify your Operating System (OS) and Browser (including version numbers).
        • Workflow Context:
          • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
          • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
          • The full prompt you were using.
          • Copies of any reference images, keyframes, or original images used.
             

        Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

         

        Common problems

        • Trademarked / Copyright
        • Political figures / Celebrities 
        • Long complicated prompts (often from ChatGPT)
          (short easy to read prompts tend to work very well)
        • busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

        Anything to do with Children

        • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

        or

        • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
          Many Generation Models will not generate anything to do with children.
        • Nudity

        Cheers

        Nate

         

         

        robeyat26571430rj5o
        robeyat26571430rj5o
        Participant
        June 24, 2026
        Same problem
         

         

        jonderkep2
        jonderkep2
        Participant
        June 20, 2026

        The nano banana pro or the nano banana 2 doesn't work for me, it always comes up with the promise that there is a problem, I should try it tomorrow

        When using nano banana pro or nano banana 2 I get this error, I have been waiting for many hours for it to be fixed but nothing, I need help

          Ivanalonso
          Ivanalonso
          Participant
          June 20, 2026

          no me deja generar videos
          llevo desde ayer sin poder generar un video porque pone: ha habido un problema. intentelo de nuevo mas tarde 

           

          no puedo generar ningun video desde hace mas de 24h

            Mandykaur0002
            Mandykaur0002
            Participant
            June 20, 2026

            Hiya, i have attached the below following the request of following the process you pinned, hoping this helps idetify the issue we are all having, your help and assistance is appreicated

              O
              Community Expert
              Oh.N8Community Expert
              June 20, 2026

              Hey ​@Dal25 
              Something went wrong

              A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

              • System Details: Specify your Operating System (OS) and Browser (including version numbers).
              • Workflow Context:
                • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
                • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
                • The full prompt you were using.
                • Copies of any reference images, keyframes, or original images used.
                   

              Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.


              Cheers

              Nate

              O
              Community Expert
              Oh.N8Community Expert
              June 20, 2026

              Hey ​@rxnxx12s2 
              Something went wrong

              A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

              • System Details: Specify your Operating System (OS) and Browser (including version numbers).
              • Workflow Context:
                • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
                • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
                • The full prompt you were using.
                • Copies of any reference images, keyframes, or original images used.
                   

              Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

              Cheers

              Nate

              O
              Community Expert
              Oh.N8Community Expert
              June 20, 2026

              Hey ​@wallsofeden 

              Something went wrong

              A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

              • System Details: Specify your Operating System (OS) and Browser (including version numbers).
              • Workflow Context:
                • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
                • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
                • The full prompt you were using.
                • Copies of any reference images, keyframes, or original images used.
                   

              Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing. 

              cheers

              Nate

              O
              Community Expert
              Oh.N8Community Expert
              June 20, 2026

              Hey ​@AmitPrajapati0305 
              Something went wrong

              A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

              • System Details: Specify your Operating System (OS) and Browser (including version numbers).
              • Workflow Context:
                • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
                • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
                • The full prompt you were using.
                • Copies of any reference images, keyframes, or original images used.
                   

              Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

              Common problems

              • Trademarked / Copyright
              • Political figures / Celebrities 
              • Long complicated prompts (often from ChatGPT)
                (short easy to read prompts tend to work very well)
              • busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

              Anything to do with Children

              • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

              or

              • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
                Many Generation Models will not generate anything to do with children.
                 

              Cheers

              Nate

              Show more replies
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