P: I keep getting "Something went wrong. Please try again later."

same is here debug issue need to be fixed otherwise credit will be gone every refresh session also 

Now I am having the same issue again! I used to have this exact same problem when I used the seven day free trial. Now I am on a different account which I paid for directly without the free seven day period. And the problem arises again (conveniently for Adobe just a day after the 14 day refund period)  And 90% of the time it won't even connect to any of the servers for the partnermodels (all partner models for image and video).

It is taking me so much time now to just to get it working. Sometimes I don't know how many times I have to press the generate button hoping this time it will connect, and I simply start forgetting what I'm actually generating because the creative process is just completely derailed.

Then there is this other issue where if you open an image or a video from the generation history there is this little pop-up (message about unlimited for a year) that comes on the screen for a fraction of a second unable to click it away. And then again everything is blocked I can't click anything and I have to refresh the page until it decides not to give the pop-up and then I can continue (10 to 20 times refreshing).

. I am going to get in the same situation as I was in before, having thousands of credits sitting unused until the next billing date (that payment always works like clockwork) and I will lose all the credits and not even being able to use them on the actual service I'm paying for. 

This problem is been going on for almost a month now as I can read on this community, why hasn't there been a solution or even an acknowledgment of the problem.

I am not getting any of the service I am paying for. locking me in for a one year subscription plan and I'm not even able to use the credits that I'm provided with because the models/website/app just do not work and when I can use it it just works 10% of the time.

And I mean it doesn't work. I mean it doesn't even send the prompt to the dedicated server of the partnermodel. There is nothing wrong with the prompt, nothing wrong with the browser, nothing wrong with the device I'm using, there's nothing wrong with my Internet connection. This is a fundamental problem at the core of the accounts on the Adobe servers.

A free user doesn't have any problems with generating with a partnermodels using the free credits given. So why does it take a month for paying users to not be constantly blocked when using the service.

Sincerely hoping for a concrete answer, solution,  and apologies because constantly saying that it's a user error is getting old right now. 

I have given and send you everything that you were asking for. I created HAR files  and videoscreen-recordings multiple times now. 

That is the weirdest part. We pay for these tools and very few of them actually works. Why are they charging for applications that don’t work?

same issue here on latest safari browser .. super annoying , probably doesn't worth to continue subscription . any solutions yet ? 
 

same issue here on latest safari browser .. super annoying , probably doesn't worth to continue subscription . any solutions yet ? 

 

I made a post summarizing the issue I experienced. In my case, the generic error was caused by a prompt exceeding 1,000 characters, but Firefly did not show any clear validation message. This may help if you are facing the same problem.

Generic “Something went wrong” error may be caused by prompts over 1,000 characters | Community

Hello everyone. Any news? Because on my end it's blocked. With Google Chrome, in nano banana mode, or Firefly, no matter what the request is. Not to mention that I feel like my browser under Firefly is connected to a 56K modem.
 

Is a fix planned? Or at least an explanation of what's causing the issue? It's becoming difficult to work on our projects with any peace of mind under these conditions.

Thanks in advance for a response.
 

SOLUTION

Since I see no response from Adobe. 

The problem is that when you purchase a subscription and want to add the 7 day free trial period.

Then all the partnermodels are being blocked (unable to connect to the servers).

I had purchased a subscription with the 7 day trial period and on day 3 from one moment to another  all (partnermodels) stopped working. 

Now I made a new account payed for the subscription right away without requesting the 7 day free trial.

And everything is in perfect working order (well not perfect, the webapp is still full of annoying - and preformance bottlenecking bugs).

So if you are in the same situation with a seven day trial. And you want to start using the software right now, just create a new account so you can use the 30% off promo (because the promo probably will not work anymore if you cancel your account before the trail period has expired} , and pay for the subscription without a 7 day free trial.

I really don't no why it's so difficult for Adobe to just communicate this to the customer so they can get going again creating and working on projects. 

This appears to have been resolved for me! 👏🏻

Sort of … 🤔

After clearing all of my past images, cookies, cache, etc. and waiting several days, I no longer receive the error on most prompts when using Firefly models.

The prompts that I still receive this error with are ones that Shutterstock’s image generator also had problems with. Shutterstock had “inappropriate content” issues with specific key words or phrases in the prompts I was using (example: Shutterstock had an issue with the phrase “cinematic close-up shot focusing on the neck” … not sure why this was problematic). None of my prompts contained or should have produced anything inappropriate, but I created some “watered down” versions of my prompts anyway, and both Shutterstock and Firefly accepted them without a problem.

It would be great going forward if Firefly produced an error telling us why the issue occurred rather than simply “Something Went Wrong - Please Try Again Later.” This implies that a temporary server issue or something of that nature is at fault. If the prompt is the issue, this would be good to know right away so that we can pivot and change our approach. The issue dragged on for me longer than necessary because I kept trying back with the same prompts.

This thing really has been going on for too long now. Without a clear explanation or update on the situation. Clearly many people experiencing this. This is not just a bug. 

The issue renders 70% of the service unusable unavailable. Credits are being taken away next billing date without a way to use them because.  You are selling subscriptions based on promotional material giving an unlimited use of certain models yet they remain blocked on the server level. That is under EU-consumer law False Advertising.  

Meanwhile when I create a free account everything is in working order using its daily free generations. But then when I go and pay for the product adding my credit card to the account, then all partner-models are blocked and the app/webapp is bricked for all the partner models.

We need clear information. Solutions for being billed monthly without receiving the service we payed for.  Right now I'm renting a car from you for a month  and you only provide a car with 2 wheels.