Participant

StickyAcknowledged

P: I keep getting "Something went wrong. Please try again later."

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I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

This topic is closed to new replies. Start a new post to keep the conversation going.

Pinned Reply By Gabriel Grundler Y.

Hey, community!

As this issue with Nano Banana has been resolved for some time, we will be closing this thread.

Please create a new post with details about the issue you're experiencing.

When users comment "I'm having the same issue" on older posts, it becomes difficult for us to track and investigate individual cases effectively.

Creating a separate post with relevant details and examples will help us better understand and address your concern.

Thanks!

Gabriel

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Elias+Skovsen

Participant

i have the same issue.

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Elias+Skovsen

Participant

I have this exact issue as well

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Rahul1201

Participant

Here i have attached two screenshots( Screenshot 2026-06-21 132756.png Screenshot 2026-06-21 132859.png ) in the first one i am trying to upscale a image of simple using topaz bloom. The second image of the error “something went wrong” is the one i am getting for only partner models, firefly models seems to work fine.

I am using windows, i’ve tried it on firefox, chrome and mobile app, the same issue persists across all of them for all the partner models, even for image and video. I have attached 2 screenshots trying to generate a image ob mobile using this prompt “Milky way”, if i use adobe models it works fine but when you switch to any partner models i got the same error for videos as well. I tried uninstalling the app and reinstalling it, i tried 2 different browsers it still is the same.
Please look into this

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Elias+Skovsen

Participant

I have this exact issue as well

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N8.

Hey @Rahul1201

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

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Kurosaki+Ichigo

New Member

Facing the same issue

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Rahul1201

Participant

My different adobe express premium account handles partner models fine. However, this Firefly Pro Plus account fails on all partner models(Image, video, up scaling) i tried using different partner models other than adobe on mobile still gets the same something went wrong error for partner models only. Only adobe models work on this account all partner models doesn’t work.

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N8.

Hey @jonderkep2

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Common problems

Trademarked / Copyright
Political figures / Celebrities

Long complicated prompts (often from ChatGPT)
(short easy to read prompts tend to work very well)
busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is.

Anything to do with Children

if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

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robeyat26571430rj5o

Participant

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jonderkep2

Participant

The nano banana pro or the nano banana 2 doesn't work for me, it always comes up with the promise that there is a problem, I should try it tomorrow

When using nano banana pro or nano banana 2 I get this error, I have been waiting for many hours for it to be fixed but nothing, I need help

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Ivanalonso

Participant

no me deja generar videos
llevo desde ayer sin poder generar un video porque pone: ha habido un problema. intentelo de nuevo mas tarde

no puedo generar ningun video desde hace mas de 24h

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Mandykaur0002

Participant

Hiya, i have attached the below following the request of following the process you pinned, hoping this helps idetify the issue we are all having, your help and assistance is appreicated

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firefly.adobe.com.har

N8.

Hey @Dal25
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

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