P: I keep getting "Something went wrong. Please try again later."

Hey ​@rxnxx12s2 
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Cheers

Nate

Hey ​@wallsofeden 

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing. 

cheers

Nate

Hey ​@AmitPrajapati0305 
Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 

• Long complicated prompts (often from ChatGPT)
  (short easy to read prompts tend to work very well)
• busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

Anything to do with Children

• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
   

Cheers

Nate

I am subscribed to the monthly plan. However, after generating 2–4 videos, every subsequent attempt fails with a "Video failed to generate" error. I have been experiencing this issue consistently for several days. Please investigate and resolve this issue as soon as possible. Thank you.

Reoccuring error of “Something went wrong” in all engines besides Adobe models

Im unable to use kling 3.0 omni to generate video from last night.
whenever i try to generate video on kling 3.0 omni model im unable to generate. it is good that i didnt bought the subscription or else my work would have come to end because of no proper customer support available.

In Gemini 3.1 krijg je geen foto's waar je om vraagt

wat [redacted by Mod] programma!!!!

He intentado borrando caché, entrando desde incógnito, cambiando de navegador y nada. Me sigue lanzando el error de “Ha habido un problema. Inténtalo de nuevo más tarde”. No me deja generar, crear NADA

When I'm logged in, it throws an error. But when I log out, it generates the image fine. The problem only occurs with external models.

I cleared my browser's cache, tried it in incognito mode, other browser but nothing worked.
 

Hi everyone!
Thanks for taking the time to report the issue.

To help the product team investigate further, please create a HAR file and share it with us. Here’s a step‑by‑step article on how to create the file👇

• Collecting logs for generation errors in Adobe Firefly

Once you have the details, let us know, we’re here to help.

Hajar