Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|1 month ago
June 19, 2026
160 replies
2395 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

M

Maria

Participant

Har försökt med kontat med Adobe, men kommer inte fram när det gäller Firefly :(

M

Maria

Participant

Ett fel uppstod står det när jag går in på Firefly
Jag kan inte ladda upp en ny bild tidigare refernsblider ligger kvar och det kommer upp en bild med hund tillfälligt fel uppstad. Har varit så i två dagar nu.

A

akgn

Participant

unfortunately, i have same problem.

T

TaxiderMe

Participant

I continue to receive this error message every time I try to generate an image. I’ve tried Gemini 3.1, Gemini 2, Gemini 2.5, and others. There is a “Downloading” popup present that I believe is associated with a previous generation. I click the X to dismiss but it returns every time I open Firefly.

J

Jay

Participant

Exact same problem I am also facing from past 4 days

S

sarahthienpont

Participant

I’m still having this problem with every model. Removing cookies didn’t solve the problem. I have a paying account.

Participant

Participant

still getting the same error

A

Atomic5ED1

Participant

I am having this issue as well and it took my credits i have only 750 it did not refund them.

A

AXM

Participant

Hi everyone, I need some help. For the past 4 days, I haven't been able to generate any images or videos. Every time I try, the system gives me the following error: "There was a problem. Please try again later."

To fix it, I have already cleared my cookies, tried different web browsers, and even attempted to generate the content from a completely different device, but nothing works.

Is anyone else experiencing this or knows what might be

happening? Thanks in advance!

The error is completely blocking my account. I am trying to use the new Veo 3.1 video model with a clean text prompt (no reference images at all), and it instantly triggers the 'Something went wrong' message. It happens with both images and videos. My account seems to be stuck in a backend loop on Adobe's side. Could a moderator please check my user profile or push a manual reset on my queue

Babiscool

Participating Frequently

Guys it seems to be a issue with the free trials only, the ones with paying subscriptions seem to be working fine with no issues, the customer service are saying that there is a issue with is corresponding over with the free trial