Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|2 months ago
June 19, 2026
210 replies
4025 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

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investwithjesus

Participant

Getting this same error on everything I upload to use or modify.

Tarun Saini

Community Manager

Hi everyone,

I'd like to let you know that our product team is aware of this issue and is currently investigating it. We'll keep you updated as soon as we have more information to share or if any additional details are needed from your side.

Regards,

Tarun

D

dollvvs

Participant

please get onto this and fix asap, mines as well isnt working and given me an error

Participant

Participant

same.

A

Abdul

Participant

same is here debug issue need to be fixed otherwise credit will be gone every refresh session also

W

WarpathRuss

Participant

Same. It’s somehow burned around 5,500 credits while getting this error.

M

Michael wys

Participant

Now I am having the same issue again! I used to have this exact same problem when I used the seven day free trial. Now I am on a different account which I paid for directly without the free seven day period. And the problem arises again (conveniently for Adobe just a day after the 14 day refund period) And 90% of the time it won't even connect to any of the servers for the partnermodels (all partner models for image and video).

It is taking me so much time now to just to get it working. Sometimes I don't know how many times I have to press the generate button hoping this time it will connect, and I simply start forgetting what I'm actually generating because the creative process is just completely derailed.

Then there is this other issue where if you open an image or a video from the generation history there is this little pop-up (message about unlimited for a year) that comes on the screen for a fraction of a second unable to click it away. And then again everything is blocked I can't click anything and I have to refresh the page until it decides not to give the pop-up and then I can continue (10 to 20 times refreshing).

. I am going to get in the same situation as I was in before, having thousands of credits sitting unused until the next billing date (that payment always works like clockwork) and I will lose all the credits and not even being able to use them on the actual service I'm paying for.

This problem is been going on for almost a month now as I can read on this community, why hasn't there been a solution or even an acknowledgment of the problem.

I am not getting any of the service I am paying for. locking me in for a one year subscription plan and I'm not even able to use the credits that I'm provided with because the models/website/app just do not work and when I can use it it just works 10% of the time.

And I mean it doesn't work. I mean it doesn't even send the prompt to the dedicated server of the partnermodel. There is nothing wrong with the prompt, nothing wrong with the browser, nothing wrong with the device I'm using, there's nothing wrong with my Internet connection. This is a fundamental problem at the core of the accounts on the Adobe servers.

A free user doesn't have any problems with generating with a partnermodels using the free credits given. So why does it take a month for paying users to not be constantly blocked when using the service.

Sincerely hoping for a concrete answer, solution, and apologies because constantly saying that it's a user error is getting old right now.

I have given and send you everything that you were asking for. I created HAR files and videoscreen-recordings multiple times now.

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Alex Thomsen

Participating Frequently

That is the weirdest part. We pay for these tools and very few of them actually works. Why are they charging for applications that don’t work?

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armango

Participating Frequently

same issue here on latest safari browser .. super annoying , probably doesn't worth to continue subscription . any solutions yet ?

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armango

Participating Frequently

same issue here on latest safari browser .. super annoying , probably doesn't worth to continue subscription . any solutions yet ?

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Gokudera

Participant

I made a post summarizing the issue I experienced. In my case, the generic error was caused by a prompt exceeding 1,000 characters, but Firefly did not show any clear validation message. This may help if you are facing the same problem.

Generic “Something went wrong” error may be caused by prompts over 1,000 characters | Community

Evighedspanda

Known Participant

If that is the case, then its unacceptable. My prompts was working last week and the same prompt work in chatGPT which is the model i use. Adobe keeps putting up roadblocks

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Isa goz

Known Participant

is this seriously still going on? I've had this problem no more than two weeks ago. I have addressed this in multiple threads to Adobe that it has something to do with the seven day trial period.

I've had that problem (not a single generation possible with the partner models} when I was on a seven day trial, when I created a new account and then paid for the account without selecting the free trial everything worked perfectly.

I just was curious and checked out the community-site seeing if people still have this problem and I'm amazed that it's still not fixed or even addressed.

I lost so much money because I had to use other services before I found out that it has to do with a seven day trial.

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Stéphanie24735430nzrk

Participant

Hello everyone. Any news? Because on my end it's blocked. With Google Chrome, in nano banana mode, or Firefly, no matter what the request is. Not to mention that I feel like my browser under Firefly is connected to a 56K modem.

Is a fix planned? Or at least an explanation of what's causing the issue? It's becoming difficult to work on our projects with any peace of mind under these conditions.

Thanks in advance for a response.

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Isa goz

Known Participant

SOLUTION

Since I see no response from Adobe.

The problem is that when you purchase a subscription and want to add the 7 day free trial period.

Then all the partnermodels are being blocked (unable to connect to the servers).

I had purchased a subscription with the 7 day trial period and on day 3 from one moment to another all (partnermodels) stopped working.

Now I made a new account payed for the subscription right away without requesting the 7 day free trial.

And everything is in perfect working order (well not perfect, the webapp is still full of annoying - and preformance bottlenecking bugs).

So if you are in the same situation with a seven day trial. And you want to start using the software right now, just create a new account so you can use the 30% off promo (because the promo probably will not work anymore if you cancel your account before the trail period has expired} , and pay for the subscription without a 7 day free trial.

I really don't no why it's so difficult for Adobe to just communicate this to the customer so they can get going again creating and working on projects.