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P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|2 months ago
June 19, 2026
189 replies
3232 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

A

AXM

Participant

Hi everyone, I need some help. For the past 4 days, I haven't been able to generate any images or videos. Every time I try, the system gives me the following error: "There was a problem. Please try again later."

To fix it, I have already cleared my cookies, tried different web browsers, and even attempted to generate the content from a completely different device, but nothing works.

Is anyone else experiencing this or knows what might be

happening? Thanks in advance!

The error is completely blocking my account. I am trying to use the new Veo 3.1 video model with a clean text prompt (no reference images at all), and it instantly triggers the 'Something went wrong' message. It happens with both images and videos. My account seems to be stuck in a backend loop on Adobe's side. Could a moderator please check my user profile or push a manual reset on my queue

Babiscool

Participating Frequently

Guys it seems to be a issue with the free trials only, the ones with paying subscriptions seem to be working fine with no issues, the customer service are saying that there is a issue with is corresponding over with the free trial

mazak101

Participating Frequently

I have subscription and the constant problem with it so the customer can say everything but the true is different.

mazak101

Participating Frequently

Hello. None of the partner models are currently working. Every generation attempt returns the same error: "SOMETHING WENT WRONG." Clearing cookies doesn't help at all. When do you expect this to be fixed? People use your site professionally and pay for it, yet right now it is completely useless. It would be nice if someone from Adobe finally spoke up and explained what is being done about this.Perhaps it’s time to wake up and tell subscribers where things stand—and why they are paying for something that, effectively, doesn't work?

Abhishek+Dave

Participant

Whenever I try to generate any kind of video in any model, it's not working. It always shows me "Something went wrong," even if I try any kind of prompt, like a bigger prompt, a smaller prompt, a medium prompt, or a very simple prompt.
Please let me know as soon as possible. Whenever I try to generate something in any model or by using any prompt, it's not working. It always tells me something went wrong.

Augkenn

Participant

still having this issue

Gwenn_LMcommunication

Participant

Je ne peux plus modifier un fichier, j'ai un message "Un problème est survenu Veuillez réessayer ultérieurement."

Joe37883960y0oz

Participant

Hi, I have cleared all my cookies. And this is still not working. Please can someone help fix this for me, as I have lots of work I need to complete. I am using model Chat GPT.

ttzpe93@hispops.com

Participating Frequently

Adobe Firefly's AI image generation—along with models like ChatGPT and Gemini—has stopped working again. Please fix this as soon as possible; this is the second time this bug has occurred.

Gallery+Hylia

Participant

I also met this problem. My gpt image 2 model keeps popping errors with “something went wrong” or “Edit and try again”. Banana 2 is working but it cannot meet my requirement. I use firefly for job. This error has been lasted since last night and have greatly affected my progress. I have asked ai assistant but it said currently no related issues found and maintenance have been resolved. I am so confused and do not know where I can get help! Especially mad at the instability of firefly while it is pricey.