Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|1 month ago
June 19, 2026
160 replies
2398 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

O

Oh.N8

Hey @j0hncs

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Regarding your prompt you may want to simplfy it a bit. one clear action tends to work best

j0hncs

Participant

i lost 500 credits why? it wasnt my fault that something went wrong

Hajar Toutsi

Community Manager

Hi j0hncs,
Thanks for writing in,

Your credits are deducted IMMEDIATELY when you click Generate. If the generation fails and you see an error (like your case), the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

If you notice that credits were not returned after an error, this indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the video was stored there.

Let us know if you were able to find your deducted credits or the generation stored in the history

Hajar

andy420811

Participant

same problem

keithdotchua

Participant

same here. failed mutiple times and credit were deducted. how do i check how many times it failed and credit were deducted? i would think at least 2200 credit were deducted incorrectly. please let me know how you would address this. Thank you.

Hajar Toutsi

Community Manager

Update:
For anyone who’s still having this issue, please try clearing the site’s cookies and try again.

Hi everyone,

Thank you all for sharing the HAR files with us, they were very helpful in the investigation.

We’ve received an update from the product team confirming that this issue should no longer occur. However, if you happen to encounter it again, please let us know by replying to this thread (including the model and prompt used + a screenshot) so we can follow up promptly.

Thanks again for your support and collaboration!

Hajar

s686

Participating Frequently

Something went wrong

Please try again later.

firefly.adobe.com.har

Dhanushhh_7

Participant

The generation of the video is coming as an error.
I have credits. But after giving the go for generation, am getting a message of can’t load the video or can’t generate the video error.

DNewton

Participant

I’m experiencing this issue! I’ve had hundreds of credits deducted!

Hajar Toutsi

Community Manager

Hi DNewton,
Thank you for reaching out about this.

I want to clarify how credits are handled in Adobe Firefly

Credits are deducted IMMEDIATELY when you click Generate.
If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.
If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the outputs were stored there.

If you’re still having an issue, we can escalate the matter to the respective team for more investigation. To do so, please provide us with the following:

A Full Screen recording: Please provide a single screen recording of your entire browser, which should include:
- Your credits balance before generation.
- + The error occurring.
- + The balance after the error and page refresh.
System Details: Specify your Operating System (OS) and Browser (including version numbers).

This recording will allow our team to pinpoint what’s happening and ensure any improper deductions are addressed.

Let us know.

Hajar

Rahul1201

Participant

@Oh.N8 can you look into this i’ve provided screenshots and i am facing this issue for past 2 days for every partner model in all generations (image, video, audio), but the same partner models are working fine on another account

WCE

Participant

I am struggling the the adobe its loading for too long the it says something is wrong and does not generate the images or make the required changes
Its loading for too long and I am struggling with changing my images its like it does read my desired description, and it keeps saying something is wrong

DNewton

Participant

I’m experiencing this issue as well!

josh+leung

Participant

Yo its deducting my credits and it ain’t generating what should I do

Aiden2026

Participant

unable to generate image, just says something went wrong, I tried many models, only the adobe image model works, please fix it asap
it just doesn’t work, can’t generate images using image2 and nano banana pro, please fix it as soon as possible.

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