P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|2 days ago
June 19, 2026
12 replies
182 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Hajar Toutsi

Hi everyone!
Thanks for taking the time to report the issue.

To help the product team investigate further, please create a HAR file and share it with us. Here’s a step‑by‑step article on how to create the file👇

Collecting logs for generation errors in Adobe Firefly

Once you have the details, let us know, we’re here to help.

Hajar

Muyid

Participant

same here , we pay them to get credits and at the end we have lose them with no results.

Elias Skovsen

Participating Frequently

.

Elias Skovsen

Participating Frequently

i have the same issue.

Elias Skovsen

Participating Frequently

posted separately about this

Mandykaur0002

Participant

Hiya, i have attached the below following the request of following the process you pinned, hoping this helps idetify the issue we are all having, your help and assistance is appreicated

firefly.adobe.com.har

Babiscool

Participant

Hi I’ve been getting this issue all day also

Hajar Toutsi

Community Manager

Hi everyone!
Thanks for taking the time to report the issue.

To help the product team investigate further, please create a HAR file and share it with us. Here’s a step‑by‑step article on how to create the file👇

Collecting logs for generation errors in Adobe Firefly

Once you have the details, let us know, we’re here to help.

Hajar

Muyid

Participant

I have generated the HAR file have a look

firefly.adobe.com.har

chloesfraser

Participant

my adobe firefly keeps giving me an error message when i try to generate an image
i signed up for adobe, and im trying to use firefly, but i havent been able to successfully use it yet because i keep getting an error message