P:The firefly Text to speech/ Avatar and is not loading

After three succesful projects this week and investing in a year's subscription Firefly has decided to crash.

I am running Chrome on Windows 11 with all software up to date.

Don't you realise time is money.

I trust we will get a refund for the time we are without the service. 

Hallöchen, 

ich habe gestern die Text-to-speech funktion von Firefly getestet und meinem Kunden mitgeteilt, dass ich sein Video mit KI-Sprache - aus sicherer Quelle - unterlegen kann. Heute habe ich meine Testprojekte gelöscht und wollte in Produktion gehen. Leider kann ich jetzt keine Stimme mehr auswählen und auch der Generieren-Button ist ausgegraut. HILFE!!!

Getestet auf Mac (Google Chrome, Firefox) und Win (Edge)

I have the same problem but on macOS 15.7.3 with Firefox 146.0.1 and also with Safari 26.2.

In the browser console I can see a lot of errors like:

LanguageProvider: Failed to preload message strings for local: de-CH TypeError: j[t] is not a function

Failed to fetch user public data: Error: Failed to fetch avatar: 403

Error: Unhandled Promise Rejection: {"error_code":"401013","message":"Oauth token is not valid"}

Uncaught (in promise) ClientError: Unhandled Promise Rejection: No voice selected for audio generation

Oh, and I'm using Windows 11

Hi I'm using edge. enclosing a screenshot of what I'm seeing. Previous projects won't load and the voices won't load.  

Hello Everyone, first some general context: I have an Adobe Creative Cloud Pro subscription. By now, I have already generated over 100 language/audio files using Firefly. When I tried to create a new file yesterday, the “Generate Speech (Beta)” function in my browser stopped loading (see screenshot). Neither the available voices nor my existing projects are displayed. I already waited several hours last night and also tried on different computers and in different browsers (Chrome, Edge, Firefox). Clearing the browser cache/history didn’t help either. The other ElevenLabs model isn’t loading either. I’m working on a desktop PC running Windows 11 as the operating system.

Thank you very much for taking care of the issue.

Hi @be28936911,

What OS and browser are you using? Can you show us a screen shot of what you are seeing? There is a known problem with text to speech right now that Adobe is working on.

    droopy

Adobe has reproduced the problem and is working on the issue, but there is no time estimate for resolution.

The problem is not happening for everyone. You might want to try another browser and see if it works. I am on MacOS and it is not failing for me.

   droopy

Unable to create text to voice on FireFly. Was working fine up to this point. Generate button remains inactive.