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Participant
Jan 8, 2026 5:19 PM UTC
Not Prioritized

P:The firefly Text to speech/ Avatar and is not loading

Firefly for speech generation won't load. 

139 replies

Jan 9, 2026 10:43 AM UTC

Hello everyone!

I’m running into a possible glitch with Firefly’s Generate Speech (beta) feature. Last night, after copying and pasting my text, the list of available voices no longer appears. The Generate button is visible, but it remains gray and inactive instead of turning blue like it did last week.

Has anyone else experienced this or found a workaround? Any insights would be greatly appreciated.

Thanks in advance!

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Jan 9, 2026 10:16 AM UTC

Do you have any updates on this issue? The feature has not been working for me for about 24 hours now.

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Jan 9, 2026 10:05 AM UTC

I can't seem to generate any text to avatar (just tells me "Somthings gone wrong" contact support) when i load the page. I also can't seem to generate any text to audio either. No voices to choose from and the gererate button is grayed out. I have plenty of credits so it's not that...

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be28936911
Jan 9, 2026 10:05 AM UTC

Adobe Firefly Speech lädt meine alten generierten Audiodateien nicht und ich kann auch keine neuen Audio-Speech-Dateien geniereren. 

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Jan 9, 2026 1:42 AM UTC

Ich kann keine Stimmen auswählen obwohl ich eingeloggt bin

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droopydog500
Community Manager
Community Manager
Jan 8, 2026 9:33 PM UTC

[UPDATE: It appears to be working again. You might have to do a hard reload of the page by pressing <SHIFT> while clicking the reload button. If you find it still is not working, please reply in this thread. -droopy]

 

Thanks everyone. Adobe has logged a bug for this. No time estimate at this point.

 

If anyone has this problem on an operating system other than Windows 11, please reply with the OS you are using.

If anyone has this problem with a browser other than Chrome and Microsoft Edge, please reply with the browser you are using.

 

     droopy

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Adobe Community Expert (not an Adobe employee)
Jan 8, 2026 9:09 PM UTC

The button "generate" is grayed out. I bought more credits but still not working. I do not see voice options like "Brittney."

873560iB872522CDD5FAA15.png

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Jan 8, 2026 9:02 PM UTC

There are currently no voice options in the drop-down (there were this am and every other time I've used it). Is this a glitch?

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Jan 8, 2026 8:26 PM UTC

Also, several of my coworkers are having the same issue. Probably everyone here is using chrome running on Windows 11. Thanks.

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Jan 8, 2026 8:24 PM UTC

Hi, I'm using chrome on Windows 11. Thanks

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