P: The video generation page becomes unresponsive, and buttons are no longer clickable

It does not matter which AI tool I am using to generate the video or any other settings. It is temperamental but pretty much 75% of the time I click on the Generate Video pane, the window remains frozen and it won’t even let me back into other pages on the Adobe website - I cannot move anywhere. 

Hello,

Thank you for your response and guidance.

To demonstrate the issue more clearly, I recorded my complete workflow in full-screen mode. I made sure to hide my personal information, uploaded the screen recording to Google Drive, and added the link to this conversation.

As shown in the video, I am unable to use the prompt field, select the video duration, or start the generation process in Adobe Firefly. Therefore, I cannot use the video generation tool as intended.

This issue is more than a minor technical inconvenience; it is directly affecting my professional workflow. I am unable to complete client projects that require Firefly video generation, and work that is currently awaiting delivery is being delayed. As a result, I cannot fulfil my professional commitments on time, which is causing serious problems for my business and client relationships.

I am also unable to use the generation credits available in my account because of this technical issue. I am therefore unable to benefit from both the service I am paying for and the credits allocated to my account.

Could you please review the screen recording and check whether there is an account-related or interface-related issue preventing me from using Firefly? I would appreciate it if this case could be escalated to the appropriate technical team and resolved as soon as possible.

I would also like clarification on whether the validity of the credits I have been unable to use will be preserved or whether those credits can be restored or extended if necessary.

Thank you for your assistance and prompt attention to this matter.

DRIVE LINK

Hey ​@ONUR D�NDAR 

Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account and anything other personal details.«

 A workaround that has worked for me previously.

Cheers

Nate

Hello,

I am trying to generate a video using Adobe Firefly, but I am currently unable to use the video generation tool.

On the video generation screen:

• I cannot select or change the video duration.

• I cannot type anything into the prompt field.

• As a result, I am unable to start the video generation process.

I am not sure whether this issue is related to my account, subscription plan, regional availability, or a technical problem with the interface.

Could you please check whether video generation is enabled for my account and advise me on the steps required to resolve this issue?

If necessary, I can provide screenshots, browser information, and additional account details.

Thank you for your assistance.

I have the same issue also with the image generation page. I tried using the latest Firefox and Chrome releases, but the same thing happens on both. Sometimes the pages do work after I refresh the page by pressing F5, but sometimes not. This makes them almost unusable.

Having same issues, website seems to be buggy. I am unable to click on anything other than model/video aspect portion, any other link or button on the page is unresponsive. This isn’t the first time I have encountered this and happens quite frequently as of lately.  

When I access the Firefly Generate Video interface (https://firefly.adobe.com/generate/video), none of the buttons work or click. I can't select an image, click on my avatar, or return to the main page. And this problem only occurs with my account! When I log in with another account, I can use all these functions.

In Firefly's Generate Video, the interface is unresponsive. None of the buttons/controls can be clicked, I can't start a generation or interact with any options on the page. The rest of Firefly works, but Generate Video specifically is frozen.
In Generate Video, once I select a video model, all the other controls stop responding. I can't change the duration, upload a first frame, or do anything else — nothing is clickable and I can't generate

1. Open Generate Video
2. Select a video model
3. Try to change the duration, upload a first frame, or generate → nothing responds

It didnt work at all! 

Adobe Firefly not working NOW…morning was OK, but now crush :/