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January 8, 2026

Realice el pago de 199 el día de hoy y no me deja crear videos me dice que no tengo creditos

  • January 8, 2026
  • 1 reply
  • 31 views

Realice el pago el día de hoy y me aparece la notificación que no tengo creditos para crear los videos, o ninguna función similar. Que procede en este caso ?

1 reply

droopydog500
Community Manager
Community Manager
January 8, 2026

Hello @emmanuel_7350,

Thank you for your message. 

Can you try logging out and back in again?  If that does not work, can you please reply with the following information:
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the message saying you do nto have enough credits.
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)