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Stephen Shankland
Known Participant
March 23, 2023

Received the "You're In" Email but having access issues

  • March 23, 2023
  • 324 replies
  • 32013 views
I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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324 replies

Participant
April 4, 2023

I have two Adobe accounts, because years ago I moved to a different country, and the only way to be invoiced correctly with the new company data, was to create a new account. 

 

So now I've got access to Firefly, and didn't realize I inserted the email for the older account I no longer use, does anybody knows how to fix it ?

kglad
Community Expert
Community Expert
April 4, 2023

do you still have access to the account used with that id?

Known Participant
April 3, 2023

Hhahaha, wow. Sorry to laugh, but... there are no responses! Do you see any solution posted here?

This whole launch has been a joke. It's 2023 and this is the state of Adobe. Sad, really.

Participant
April 3, 2023

Hello, how long is the average response time to gain access?

Known Participant
April 3, 2023

What a ridiculous fiasco. I'm so excited to unsubscribe from this pathetic thread.

Participant
April 3, 2023

I got the email saying i'm invited yet when i click on access it jsut takes to a page with video clips?

scottj23108598
Participant
April 3, 2023

Same here.

Mary Cronos
Participant
April 3, 2023

Same here. I requested the invitation for the wrong address, but changed my primary emailaddress for my adobe ID, so this should hopefully work now. Sadly it doesn't. Can you help me out here? I'm so lucking forward to test firefly.

kind regards

Mary

Participant
April 3, 2023

Hi, I have requested to access more then 5 times . But I have always got a response by email starting with 'thank you for your interest' and some information about adobe firefly.  When it is gonna be solved this problem. Please.

Participant
April 3, 2023

personal info removed by moderator

April 3, 2023

I am also in this boat of denied access, I have requested the suggested form and await further instructions, thankyou.

April 3, 2023

Hello, I received the email saying "you're in" but when I click the link and sign in ,with my only Gmail account mind, I'm greeted with the "request access" button again. Can anyone help?