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Stephen Shankland
Stephen Shankland
Known Participant
Mar 23, 2023 7:00 PM UTC
In Development

Received the "You're In" Email but having access issues

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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    virtualisoftware
    Participant
    Apr 4, 2023 11:25 AM UTC

    I have two Adobe accounts, because years ago I moved to a different country, and the only way to be invoiced correctly with the new company data, was to create a new account. 

     

    So now I've got access to Firefly, and didn't realize I inserted the email for the older account I no longer use, does anybody knows how to fix it ?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 4, 2023 2:03 PM UTC

    do you still have access to the account used with that id?

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    OscarFromOSI
    Known Participant
    Apr 3, 2023 10:49 PM UTC

    Hhahaha, wow. Sorry to laugh, but... there are no responses! Do you see any solution posted here?

    This whole launch has been a joke. It's 2023 and this is the state of Adobe. Sad, really.

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    Oscar Busquet
    Participant
    Apr 3, 2023 10:16 PM UTC

    Hello, how long is the average response time to gain access?

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    OscarFromOSI
    Known Participant
    Apr 3, 2023 10:13 PM UTC

    What a ridiculous fiasco. I'm so excited to unsubscribe from this pathetic thread.

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    Andy292271059pz1
    Participant
    Apr 3, 2023 9:30 PM UTC

    I got the email saying i'm invited yet when i click on access it jsut takes to a page with video clips?

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      scottj23108598
      scottj23108598
      Participant
      Apr 3, 2023 9:41 PM UTC

      Same here.

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      Mary Cronos
      Mary Cronos
      Participant
      Apr 3, 2023 9:15 PM UTC

      Same here. I requested the invitation for the wrong address, but changed my primary emailaddress for my adobe ID, so this should hopefully work now. Sadly it doesn't. Can you help me out here? I'm so lucking forward to test firefly.

      kind regards

      Mary

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      osman25009550s1b2
      Participant
      Apr 3, 2023 7:19 PM UTC

      Hi, I have requested to access more then 5 times . But I have always got a response by email starting with 'thank you for your interest' and some information about adobe firefly.  When it is gonna be solved this problem. Please.

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      M D Zia fokir
      Participant
      Apr 3, 2023 6:36 PM UTC

      personal info removed by moderator

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      Anonymous
      Apr 3, 2023 6:19 PM UTC

      I am also in this boat of denied access, I have requested the suggested form and await further instructions, thankyou.

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      Anonymous
      Apr 3, 2023 6:02 PM UTC

      Hello, I received the email saying "you're in" but when I click the link and sign in ,with my only Gmail account mind, I'm greeted with the "request access" button again. Can anyone help?

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