Known Participant

Received the "You're In" Email but having access issues

Forum|Forum|3 years ago
March 23, 2023
324 replies
32014 views

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

Creative Imaging

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dolevhayut94

Participant

Same problem here

lee-annb17759535

Participant

I am having difficulty accessing the Firefly Beta. I have received the "You're In" email, yet when I go into the site, it just shows me the video and the link to request access. Here are the steps I have already tried to remedy the problem:

Made sure my work email was the primary email on the account since that was the email I was accepted to the program with.
Logged out and, cleared my browser cache - logged back in.
Tried the process with both the personal and business account profiles in our account.
Attempted to create a new Adobe ID using the accepted email address - unsuccessful since it just found my current account and redirected me.
Tried logging in with Incognito mode on Chrome.
Tried logging in with a new browser using Safari.

After all these steps, the Twitter and Discord teams directed me here to attempt to resolve the issue.

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James2520261429gt

Participant

I received the "You're in" email, tried going to the Firefly page and have the "Request Acess" in the upper right corner. I did have an older email set in my account rather than the email I entered when signing up. So I changed my email to the one I used to register and still no access.

Mac OS 11.7.3

Chrome 111.0.5563.146

Mr_Magic

Participant

Problem solved. I registered with the wrong email. 🙂 My fault.

nejck90

Participant

Fairly straightforward issue I suppose, from a user's POV.

I received the "You're in" email for the Adobe Firefly but when I go to the Firefly website I'm seeing "request access" on all the functionality that is on offer.

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angela_g

Inspiring

I have the same issue. Will follow this thread

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Douglas29161134u7cy

Participant

I've logged in with the email address that the request was made with (though it is not my main adobe account I created a new one just for using Firefly) however it doesn't give me the option to use Firefly, it keeps asking me to request access.

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defaultoi2275hpruez

Participant

Email associated is joseph.pattison@eightandfour.com - got the email through saying I have access to beta but it's asking me to sign up to beta again in order to access anything.

nada3333333

Participant

Buenas tardes, no consigo conectarme!

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brianm67459189

Participant

Hello,

I have gotten an email saying I have access to the firefly beta, however when I am logged in I can not seem to access it. My email is info@codaveto.com. I have updated my adobe account to this email, however it did not help. Thanks in advance.

Kind regards,

Brian