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ExcellisIT
Participant
January 29, 2026

Sorry, oshowing: "Our servers are melting right now. Too many people are generating - standby and we'll be back soon." but the credits are getting deducted. what kind of scam is this ?

  • January 29, 2026
  • 2 replies
  • 55 views

While generating an image I am getting an error: 

Sorry, our servers are melting right now.

Too many people are generating - standby and we'll be back soon.

But in the meantime my credits getting deducted. What kind of scam is this ? 

    2 replies

    droopydog500
    Community Manager
    Community Manager
    January 29, 2026

    Hi ​@ExcellisIT,

     

    When you press the generate button, the credits for that generation are deducted. If the generation ends with an error, the credits should be added back, but it might not be instantaneous. If after a few minites and reloading the page the credits have not returned, please take a screen shot of the full browser window, preferrably with the error showing, and tell us what model, resolution, and length you were using.

        droopy

    Adobe Community Expert (not an Adobe employee)
    Known Participant
    January 29, 2026

    Hi. Even same here about the problem generating video, when I refresh the page I didnt lose the credits. They come back. Hope same to you.