Bug Reports

Having an issue where I am working on a project and upon hitting 'Render' in the Render Queue, my entire After Effects almost freezes in place and no buttons work forcing me to restart the app. I have sent a crash report, and everytime I re-open After Effects, a "Crash Repair Options" menu shows up before I can continue on which basically means everytime I attempt to render the scene, my After Effects freezes and crashes. Ive tried all the options on the Crash Repair Options menu and it has not worked. Also tried purging cache, clearing all disk cache, uninstalling and reinstalling, and even downloading an older version After Effects which have all not worked. Ive also tried to render the video with different output settings, which all have not worked. Its gotten to the point where, the project file almost seems frozen the moment I reopen it, as I cannot even Preview or playback my video in the timeline at times. I had no issues opening up other projects and rendering them, i

When "Use 1/2/3 for navigation and 4/5/6 for transform gizmos" is enabled in Preferences / 3D, the marker navigation shortcuts do not work as described in keyboard shortcuts, and I believe the keyboard shortcut dialogue is incorrect. The hover overlay - suggest that when the composition panel is active - you should be able to navigate to marker '3' - with the 3 key. However, this should be when the timeline panel is active - you should be able to navigate to marker '3' - retaining the 1/2/3 functionality when the composition window is active for navigating the camera.However, currently neither option is functional.AE 23.4 / Win 10

I think this problem occured since AE 2022, because around 2021 and prior, I have always been able to customize the keyboard shortccuts for Zoom in/out to keys 2 and 1. But since 2022, I haven't been able to do any customizations at all. If I removed all its shortkeys and add back the defaults (such as , and .), it will also not work. So the only way for them to work right now is if they are derived from Default.txt untouched. I tried customizing via the keyboard shortcuts text doc too but did nothing. Any insight/fix would be greatly appreciated.

Issue – bear with me, it's complicated to describe:The computation result of layers that have a Fast Box Blur, and subsequent masked Curves effect applied, is offset by an unknown amount that is relative to the mask's top edge – see screenshots. This issue only occurs when Mercury GPU acceleration (CUDA) is enabled.While narrowing down the issue, AE started throwing the "GPU Effects Error" erratically. Sometimes after duplicating a composition, and other times right upon loading the project. Steps to reproduce:apply a Fast Box Blur effect to a layeradd a Curves effecttrace an additive mask, that spans from the centre of the object down to the bottom of the composition, and spans across the entire width of the composition switch the curves effect channel to Alpha, trace an S-Curveset the mask as compositing mask for the Curve effect AE Version: 23.4.0 (Build 53)Platform: Windows 11 Pro (Build 22621.1702)NVIDIA Studio Driver: 531.61 & 535.98 Ex

I can not import any 3D object. this is the message I get.

Currently On Mac Catalina 10.15.3 Please Help! I've tried un-installing and re-installing different versions. All Have the same problem.  Other applications from adobe work just fine.

I'm using After Effects 23.4 on an M1 Mac Studio with 128GB of ram (macOS 13.3.1). I've noticed that I consistently get low memory warning messages and struggle to playback more than a few frames of compositions when working with scenes imported from Character Animator (v23.1). It's something that becomes increasingly worse, the more imports from Character Animator I do. Also, when rendering out compositions that contain Charater Animator scenes, After Effects is only using 1% of the 128GB of RAM available. By contrast, when I render out compositions from projects that DO NOT contain Character Animator scenes, After Effects uses around 73% of the 128GB of RAM available. I'm not sure what the reason is for this?  

Hello, Experiencing a bizarre error with the file --> AI import --> layer selection.Version 27.5 (64b)OS: Windows 10 (19044.2728) File-->Import (ctrl+i) - select Adobe Illustrator file in dialogue boxExample: marketreg_1.aiSelect layers and import them individually one at a time by repeating this processFIle --> Import - select another AI file Example: marketreg_6.aiBUG: import dialogue box holds onto first file and its layers!!! However, if I drag the file into the file list from the Windows File Explorer, it picks up the correct file name.See attached screen shots Thank you,Erica

Having issues for a while now.After Effects refuses to run smoothly on my PC anymore.The biggest issue is when trying to access the menus at the top of the software - e.g. File, Edit, Composition etc. This causes After Effects to freeze for roughly 30secs to 1 minute. The menu then opens, but I'm unable to access the information in it, I'm also unable to open any other programs while this is happening. Total freezeIt's been an excellent opportunity to learn all the shortcuts, but I'm beginning to lose my will. Please help. I have tried reinstalling AE and graphic drivers, purging etc. Specs here -  Operating SystemWindows 11 Home 64-bit CPU AMD Ryzen 9 3900X  RAM64.0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36) Graphics4095MB NVIDIA GeForce RTX 3060 (Gigabyte) 

1-When you save an output module it doesn't remember the render color space setting when you reboot your after effects.2-When you add new aces files to the project it doens't interpret them correctly and even changing the color display input from none to aces/sRGB back and forth dosen't work, it doenst update at all.AE 2023 version v23.4

After Effects 2022, but the versions below also have this problem, it was not alwaysOS WindowsAfter exporting to Premiere Pro, items lose their parent folders, it's very hard to sort manually 

After Effects 2022, but it was also in earlier versions.OS WindowsWhen exporting a project from After Effects to Premiere Pro, scale keys lose their curve and become linear.

I was working on creating a star wars hologram effect in after effects and had a cutout of a character from a scene that I rotoscoped. During previews of it in the program itself it appeared fine, but when exported, some frames have the character's cutout appearing black. Tried rendering it in different formats and codecs and didn't work. Clearing the cache also didn't work and trying to remove the masks I used for the glow effect I used for the hologram (I thought the masks might be to blame) also didn't work. Thanks to anyone that has the solution in advance.

URGENT PROBLEM MAKING IT IMPOSSIBLE TO USE AE! After effects preview stops rendering new frames from ALL sources after toggling visibility of some layers in a comp. Nothing new that I haven't used before is in this comp. Watch attached video as it shows the problem visually. Specs: RTX 3070TIRyzen 5900X32GB Ram500GB free space left on hard drive Software:Windows 10, AE 23.4 Also closing after effects after the onset of the problem isn't possible except using task manager to force quit.   https://youtu.be/0DnJatrl5Rs I have tried to ignore the files which "caused" the glitch but it turns out that the preview breaking happens even when none of the visibility changes. Switching to 2 view (the comp is 3D) allows me to see the wireframes moving but no preview renders.

yo, so i was editing like normal and when i opened up my project file the next day this error occurred when i previewed my main comp. It only shows up in the main comp and idk why. I saw people fixing (512) 25 :: 241 but that doesn't help me. I can preview single frames with the timeline but i cant play it, so idk what could be the problem. When i open up my project again i can preview like 4 seconds but then the error occurrs and i can't play anything. Here are my specs:RTX 3070 i7 10700K tell me if you guys need more info this is my first post here48GB DDR4 

Basically, like the Subject says, I don't really know what to do now, is there any way at all to go back or to transfer it? I'm new to the app, and sorry for the bothering if there's someone that can help me.I was on version 23.3 I think.  This is an important exam so that is why is important. Ignoring the relevance fo the comment.

Ugh this error is killing me, and I have searched the forums here, but it doesnt seem like therre is an answer....It works fine on my machine at my office, but the office is closed. How do I get this running? Windows 10 Pro21H2Intel(R) Core(TM) i9-10980XE CPU @ 3.00GHz 3.00 GHz128 GB (128 GB usable)Nvidia Geforce RTX 3090

After effects keeps crashing after about 5 minutes of use with the error message saying (37::3) and something about not enough ram. This is just shortly after starting a projects and starting to animate. I have 64 gb RAM installed and really thought this would be enough for normal 1080p animating.... Please help, this has rendered my first week of AE useless...

Everyone who uses ae 2021, I would like to ask how to fix this errorWhen i just enter after effects, if i use the effects and presets bar, drag and drop the fx into the video is still normal, but when you use the search box, the effects and presets bar is stiff and can't drag and drop effects. Can you help me?🥺🥺🥺

Hello, I get this message when double-clicking on the AE file(photo below). If I drag and drop the file into AE it does pull up but makes a duplicate of the main comp. Everything is there too so it's not necessarily corrupted. When I drag and dropped the file into AE it comes up as a untitled file when I go to save instead of the original name. I did save a test version which pulls it up when double-clicking but I have to go into the project panel and click on the main comp in order to open it fully. This file has been linked into a premiere pro sequence too which I'm not sure if that has any effect on it. I'm wondering if there have been any issues with this before or if there is some fix for it.  Thanks for any help you can give!  

Hallo!  Ich nutze die aktuellsten Versionen von Premiere und After Effects auf einem MacBook Pro 16", Ventura 13.2, 96GB Ram und habe Probleme bei der Wiedergabe meiner Timeline auf meinem externen Monitor BenQ PV3200PT, MiniDP auf USB C, 60hz. Wenn ich in AE oder P meine Timeline auf dem externen Monitor abspiele ruckelt es wie wild. Ziehe ich AE oder P auf den Monitor des MacBooks läuft alles smooth. Wenn ich zB AE halb auf den MacBook Monitor ziehe und halb auf dem BenQ habe läuft auch alles smooth. Sobald AE komplett auf dem externen ist, ruckelt die Wiedergabe wieder.  BenQ ist schon komplett zurückgesetzt. Ich weiß nicht weiter.  Hat jemand eine Idee?  Herzlichen DankRoman

When Mac OS connects to a WiFi network, it will prevent conflict by renaming the machine to the current name + a number.After Effects stores the cache data by the machine name. This means if a machine is renamed multiple times, AE will not detect the cache going over 100GB as it creates a new one. This has led to 1.3TB of Caches being stored for me and AE unable to detect the presence of these files and purge them. Renaming the machine back doesn't help and it is still unable to detect the older files.It does not read the Cache location folder size - it assumes it's database is working properly and doesn't touch any other files.Solution is to manually trash previous versions caches. 

I recently bought After Effects so I am not super familiar with the program, so this could be a stupid mistake, idk. All clips that I import are completely black. I have tried to reinstall the program, however, this has not worked. Audio clips that I have imported also do not play at all. This all started happening after my After Effects crashed earlier today. I have AE 2023 and am on Windows 11 64-bit. Any help or suggestions would be great! Thank you!

In the final render a disappearing and flashing top part of a layer can be observed while the layer is sliding along the Z axis, only happens in the final rendered file and in the rendering progress view. The problem is random and on every render it flashes the layer at different frames. AE 23.4, windows11, rtx3090 

Hello, Please help me, I've been struggling to export/Render my project. Whenever I tried to export them through Render Queue or Media Encoder, they would either say "failed" or (shown in the picture below)"After effect (Beta) error: An unexpected error occurred while exporting a composition. Error Code: 1Please restart After effect and retry the export" My Other projects recent project was successfully exported, it only accrued when I start the new project. is there anyways that this issue can be solved? I'm very sure my GPU was enough, I've bought extra for my After effects work but I'm very frustrated on how to fix this is issue, I've made 2 new projects again and it still the same issue accures. Thank you for taking your time for reading and I really hope I'm able to get the help I needed to solve this stressful issue.