No audio or visible waveform after update to AE 2023

Its so embarrising that Adobe still hasn't resolved issues like this. You can see this same exact issue almost EVERY update going back over 5 years. I am also having this same problem AGAIN just trying to edit a simple video and its reasons like this that I tell all of the new editors I meet to use somehting else. I can see everyones failed attemps trying to clear cache, delete preferences and a whole bunch of the usual things Adobe suggests as attemps to fix their terrible program issues. Even if these things worked we shouldnt have to do them just to use the software. Would your car be usuful if you had to rotate the tires each time before driving? FIX YOUR ISSUES ADOBE!

Add me to the party. Windows 10 Enterprise, AE 23.2.1.

Original mp3's were 16Hz 32kbps exported from Audition (from a Teams recording). Converted to 44.1Hz wav with AME, and now I have audio and waveforms. Ah, the joys of working around Adobe product bugs. Most efficient software ever! /s

I was having exactly the same problem as all of you. But I converted my video clips in media encoder to have 44.100khz audio and then it worked fine. Not sure if AE has a problem with different khz rates but 44.100 worked fine when others previously wouldnt work

Hope this works for everyone else?

Same problem, running AE 23.2 on a Windows 10 Pro system. Premiere Pro had no problem with the audio. I imported the video clip into Premiere and exported it as a new file. That new clip worked in AE without trouble. 

I'm having a problem like this. Worked for several days and just realized that new version 2023 (23.0-23.1) There is no sound at all.

When playing audio test, I can see the sound curve is normal. but didn't hear sound at all.
Including the sound of the tool buttons in the program are not heard as well.

I tried both checking audio hardware.Try creating a new file. Multiple test files But I couldn't hear it.
I try to find a solution found on the Internet But I can't solve this problem.

When testing the old version 2022 (22.6), the sound comes normally.
But will move back to work in the old version I can't do it anymore.
Because the work file has already been updated to 2033
It can't open the old version anymore. Anyone have a solution?
thank you

I updated to 23.1 and getting the same issue with .mp3, .mp4 video, etc. . And now my file cannot be opened in a previous version. I'm hoping to get this resolved asap as my client is waiting. 

Im having the same issue with 2023 - however i opened 2022 version and the audio works. 

Hi I'm still having the same issue with the 2023 update. I have only one question if you use a older version is it still compatible with aencoder ? 

Thanks for that potential workaround @jeffrey27261050wmjc! And thank you for the additional reports, @Stewart5E8C and @andreasd27735736. This issue appears to be affecting multiple platforms/operating systems.

We haven't yet been able to reproduce this issue in-house, but we have released a new 23.1 version of After Effects with many bug fixes, including some for audio formats. If possible, please try installing AE 23.1 and let us know if this audio issue persists.

Thanks again,

- John, After Effects Engineering Team 

I had/have the same issue. I found a solve which worked for me. I opened the audio file in question in Audition, and saved it out as 44.1khz, stereo, mp3. Reimported and my waves & audio was once again present. Hope this helps others.